vintageads4u
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posted on July 22, 2005 07:30:03 AM new
This order had insurance charged twice. First time for this:
ORDER 791256666
Beth
www.vintageads4u.com
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BobCS
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posted on July 22, 2005 09:40:25 AM new
Hi there,
I don't see this ad in your post sale. Did you archive these ads? Please let me know.
Thank you!
Bob
Vendio Customer Service
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VintageAds4U
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posted on July 22, 2005 03:28:55 PM new
Whoops...sure did. I will retrieve it now.
Thanks!
Beth
www.vintageads4u.com
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VintageAds4U
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posted on July 24, 2005 10:56:31 AM new
And it happened again.
ORDER 792034578
Beth
www.vintageads4u.com
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ChristopherCS
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posted on July 25, 2005 08:28:18 AM new
Hell Beth,
There was a specific cost specified for insurance on each item. In order to have insurance based on the cost of the items automatically, remove the specific cost for insurance ("leave blank to use calculated rates from prefs" ).
You can set this in your preferences via the My Account page, under the Global Preferences link.
Regards,
Christopher
[ edited by ChristopherCS on Jul 25, 2005 08:28 AM ]
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andreadaile
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posted on September 9, 2005 09:17:01 AM new
I have tried that and it won't let me do it, I am using $2.00 fixed shipping and 100% discount for additional items. I have to put in 1.30 for insurance, and then when someone bought 7 items, the insurance charge was 18.20! It was ORDER 804650758.
Huh!?! And it couldn't be edited. This is embarassing to me and people are getting angry!
[ edited by andreadaile on Sep 9, 2005 09:19 AM ]
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DianaCS
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posted on September 9, 2005 12:34:31 PM new
Hi andreadaile,
The insurance costs are calculated based on the cost of each item. Insurance is not discounted, as each item has it's own value. You should be able to edit the amount of insurance applied to the order manually, by clicking into the post-sale fulfillment checklist and unchecking steps #1 and #2. You can then edit the checkout information and apply the 'Use the following shipping and handling settings for the entire order:' option, then resend the WBN with the updated info.
Thanks,
Diana
[ edited by DianaCS on Sep 9, 2005 12:40 PM ]
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andreadaile
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posted on September 9, 2005 03:54:42 PM new
That is the MOST ridiculous thing I've ever heard of. Why do I need to bother with that, can't insurance just be calculated on the total price upon checkout? That is just DUMB!
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SonyaCS
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posted on September 10, 2005 11:58:22 AM new
Hello,
It calculates on the order total when shipping is unified -- meaning if you were to combine the items yourself and apply one shipping to the order as a whole. I will forward your feedback to our development team.
Regards,
Sonya
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vintageads4u
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posted on September 12, 2005 05:29:54 AM new
My insurance is still being charged twice although I have global preferences set for optional and left the area blank as suggested above.
Beth
www.vintageads4u.com
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vintageads4u
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posted on December 3, 2005 07:32:35 AM new
Still happening. This order:
ORDER 829678948
Since the order is combining three items as someone buys from my store, why does it charge insurance twice?
Please fix this.
Beth
www.vintageads4u.com
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SonyaCS
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posted on December 3, 2005 09:53:04 AM new
Hello,
I have passed your feedback on to the development team. This happens when a buyer checks out of one of your items and they have won multiple -- the buyers are required to choose shipping for their items, which causes insurance to be added up.
Regards,
Sonya
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vintageads4u
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posted on December 3, 2005 01:49:26 PM new
Sonya: They didn't win anything, this was a purchase through the Vendio store. And, it does not happen consistently which tells me you have some kind of little glitch.
Beth
www.vintageads4u.com
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