posted on July 24, 2005 05:07:44 PM new
Please look at check-out page for 7702011232. Buyer got 2 items & for some reason paid for only 1 and its shipping. So I applied it, sent him an email explaining what was remaining due and was preparing to send him a new Invoice reflecting what was paid and what is remaining and I get this odd math mentioning $1.75 as a sub-total (?), which is not a figure within any of the math of mine, although the remaining total is correct! Not only that, but the ship discount is listed BEFORE the "prior to discount" ship fee, & it should be the other way around! VERY confusing and counter-intuitive. Please explain, as I know the buyer will not understand it, if I can't.
Thanks
posted on July 25, 2005 09:15:23 PM new
Hello biffette,
I have checked the item mentioned, and I'm not sure what happened to cause the behavior you outlined. Is it possible that the buyer bought and paid for one item and then went back and bought the second item after the first was completed? I am sure there was something in the process that caused this, but would need more detail on what steps the buyer took to complete this transaction. Also, I can't see the total of $1.75 - can you tell me how to recreate that total?
posted on July 26, 2005 12:13:20 AM new
Diana, The $1.75 is on the Buyer Check-out page. As for your question, the buyer did buy 1 item, I sent a WBN and then bought another item. Prior to the 2nd item, he paid for the first one. He didn't have the address info completed automatically thru Paypal so I had to enter that myself manually when I got the payment notice from Paypal. By the way, what causes the PSM info to sometimes be completed (PSM key #3 turns blue) sometimes when Paypal pays, and sometimes not. All my WBN's are the same, with the same instructions on how to pay, go thru the link provided, etc.
Back to the $1.75 thing, regardless of what came first, or multiple items, this is clearly a flaw in the Vendio Invoicing system and needs to be corrected as this scenario happens all the time to most buyers.
Unfortunately, the system is designed so that once a customer checks out, the second item will not be eligible to automatically combine. It is set up intentionally like this. This will not change. For this item, you would've need to combine these items manaully. You can do this by unchecking steps 2 and 3, then combining.
Please let me know if you have any other questions.
posted on July 26, 2005 05:40:26 PM new
OK, same thing going to happen on another buyer. Please see item # 7701995203 in PSM. He has now bought 2 new items 7702566378 & 7702912322 after already paying for 7701995203. Walk me thru how to get the numbers right so his Invoice doesn't look odd, and so he doesn't have to fill out the Invoice again and so the prior payment shows and the amounts are correct for when he uses the link in it to pay for the 2 new items at Paypal. Haven't sent his new WBN yet, so please answer me ASAP. Thanks
posted on July 26, 2005 05:48:52 PM new
Hi Biffette,
Please go to Combineable Items in Post Sale -- you'll see your buyer, and all three items. One of them will have steps marked off, signifying that it has been paid for. Select all 3 and click the Combine Items button. Everything should be pre-checked for you in terms of applying what already was paid for to the order so you can go ahead and just choose how you want to do your shipping and send a new WBN.
Let us know if you have problems getting this set up.
posted on July 27, 2005 04:09:45 PM new
Sonya,
I wish you guys would get your stories straight!It's not like I don't know how to combine items!! The PROBLEM is, when I do so that includes and item already paid for, the Invoice has odd compilation of numbers, which, eventually make sense, but it is all backwards (please read my first entry re: a detail of $1.75, etc.!)
THEN, Bob says I have to manually combine multiple items - DUH! I never said I don't know to do that! Where's he coming from? But he ALSO instructs me "once a customer checks out, the second item will not be eligible to automatically combine. It is set up intentionally like this. This will not change. For this item, you would've need to combine these items manaully. You can do this by unchecking steps 2 and 3, then combining."
BUT you are NOW telling me to simply combine items together as in any other multiple-item purchase - like I would if the customer had NOT already completed the previous WBN and NOT already paid for the first item, i.e. NOT having to un-uncheck steps 2 and 3, prior to combining!
WHICH IS IT?
Since you guys are so far off answering this problem correctly, I am now getting emails from the customer asking, a bit frustratedly, for a new Invoice showing all 3 items, so I will have to send one, incorrect or not!
PLEASE ANSWER RIGHT AWAY!
I'm sorry, I was getting confused with everyone posting in this thread. Unfortunately we aren't always right.
The $1.75 comes from the buyer sending you an original payment of $18.80 (to cover the cost of the item price of $11.95 and the shipping price of $6.85 which equals $18.80). He buys a second item and then the items are combined into an order (by you, or by him?) and you credit him $3.35 for a shipping discount. The remaining balance of $15.45 shown on the order fulfillment checklist is $18.80 for the 2nd item selling at $11.95 plus the original shipping for that item of $6.85 totalling $18.80, minus your discount of $3.35.
Do you regularly do shipping discount credits? You might want to consider having the system apply that for you instead of going through all of this because that looks to be the reason why the first order is incorrect. I can see that the answer coming from Bob doesn't address the problem and my answer only addressed your last post so for that I apologize.
If you are going to have someone pay for an item and later buy a couple more, you are going to have to combine them in an order if they want to see one invoice. They can't combine all items themselves since one is already paid for. Our system automatically applies the paid item to an order being set up for 3 items (2 unpaid, 1 paid) so what I told you to do would work in your case.
Now back to the 2nd order you give -- ORDER 792977042 -- I see that you applied discounts already for the 2nd and 3rd items. Where does this discount come in, you fail to mention it in every post, and that is what is causing the numbers to look off -- it's not a Vendio system error. Your preferences and those items have not been set up to automatically discount when combined. Are you doing this during the process where you combine all into an order?
