posted on August 2, 2005 07:20:59 AM new
I have a bunch of packages and no payment.
turns out they are paying to my user ID instead of my email.
How do I change this. Somehow I need to change this with EBay but can't figure out how??
HELP!
posted on August 2, 2005 07:46:50 AM new
Hi there,
We have heard from numerous customers who are experiencing a problem with PayPal payments being submitted to the wrong email address despite the email address stored on our site and in eBay preferences being current. We believe that this is the result of a glitch on eBay's side where the wrong email address is stored in your account in an area unrelated to preferences.
Unfortunately, since the problem is with eBay's system, in order to work around it, you will need to go to eBay and launch a 'test' listing. When you create the listing, you will have the opportunity to change the email address stored in step 4 of the listing process. Once you continue past step 4 of the listing process the issue should be eliminated (if it is not, please try again and this time launch the test listing.) You will only need to do this once as long as you update the email address during the create listing process on eBay. **NOTE - this will only correct the issue for new listings. Existing listings will need to be revised individually to remove the incorrect PayPal email address.
If you've never created a listing on eBay, just log in to your eBay account and click the "Sell" link in their menu. This will start the listing creation process.
If you don't see the wrong information on Ebay, you may want to change the information on Vendio. However, the information in Vendio does look correct.
In order to change or update the PayPal ID we have on file, go to My Account -> Global Preferences -> Payment Types Accepted. Be sure to click the Save button or the changes will not be saved.
Please let me know if you have any other questions.
posted on August 2, 2005 08:24:40 AM new
Thanks Bob - I had already changed the email address on Vendio so that is why you see it correctly.
Also I talked to a gal at PayPal and she told me the process to change it, but I had to relist something to do it and really didn't want to at this time.
Just as long as I only have to it once to correct the address, it should be OK from now on.
How do I change it in my existing auctions, though. Step by Step, please
posted on August 2, 2005 08:33:11 AM new
I went through the process with another auction and the same incorrect email was in the Pay Pal of step 4, so listing the first auction, did not correct it. These were relists, by the way.
posted on August 2, 2005 01:47:52 PM new
OK, Bob - I changed the Email address on my existing listings. Still haven't heard from EBay about changing it for future listings.
I am stuck and can't list until this gets straightened out.
The only way to correct it for future listings is to follow the steps outlined by Bob to create a test listing, changing the email address on step 4. For whatever reason, that is the only place you can change that -- unless eBay has fixed it so you can do it now without having to list an auction.
