posted on August 14, 2005 01:03:34 PM
Hello.....Managed to get to the SITE INFO
page and went to SITE MAP - found Create an
E-bay Listing and clicked. The page came up but the Category Box opened with just horizontal lines, rather than names of categories. PLEASE HELP ME.
The problem is most likely related to recent changes that eBay made to their category map. Every time eBay updates their category map, we must also update the map on our site. This means that the first time a user visits the category page after an update, we must fetch the new map. Since the category map is fairly large, the time to fetch this page the first time after a category update is noticeably longer than normal. We have added a progress bar, so you should see that an update is taking place.
Note that the update process can take several minutes. Please allow time for the map to update before exiting the page. After the map has been updated, time to access the category page should return to normal.
If you are unable to load the category page, or the progress bar is halted, please try pressing the ctrl+F5 buttons (simultaneously) on your keyboard. This will force a refresh of the page, and may help with the category loading.
If that doesn't help, please go to the category page and click on Tools -> Internet Options -> Delete Files (in the toolbar on your browser.) Next, disable any virus-checker, firewall, and/or ad-blocking software you have installed, then click the "Refresh" button on your browser.
Please let us know if you continue to experience problems loading the categories after taking all above steps.
posted on August 14, 2005 01:22:34 PM
Hello and thanks for info on category problem. PLEASE address my second post on Aug 13. I'm having multiple problems, the category problem was just a small part of it.
