posted on March 26, 2006 11:04:44 AM
Is there a way to combine two combined auctions from same buyer and if not why not.
Also if buyer adds Vendio store items to his checkout why can't we go through our normal feedback for him?
Thanks in advance
Al
You can do this one of two ways - automatically or manually.
To set your account to automatically combine items purchased by the same buyer:
Go to My Account -> Global Preferences. Under Shopping Cart, click to enable shopping cart, and specify the date range (up to 30 days) for which you would like to allow items to be eligible to be automatically combined. You should consider your payment policy when you set this - if you require payment within 3 days, you probably don't want to set this preference to longer than 4 days.
Next, enter any shipping discounts you'd like to apply to combined orders. Once you have done this, click the Save button at the bottom of the page. Any items that close after you enable this setting will combine accordingly, assuming that your buyer has not already checked out from any of the combinable purchases (in this case, you'll need to uncheck any step after step #1, and manually combine. See below.)
To manually combine items:
Go to Sales Manager and click into Post Sale -> Combinable Items. This will search all of your listings for items purchased by the same buyer. The results will be displayed on the "Combine Items: Step 1" page. Note that only items that can be combined will be displayed, and items that sold over 90 days ago will not be displayed (you can select the date range in the drop-menu at the top of the list.) Select the items to be combined by checking the checkbox next to each one. Click the 'combine' button.
On the "Combine items, Step 2" page, you may specify an additional credit to apply to the combined order, and the status of the 1-9 keys for the order as a whole after combining. If any of the individual items already had 'credits' applied (for example, ones already marked paid), these credits will be default be applied to the combined order (but you may also choose to not apply them on this page.) You may also elect to send a new WBN (Winning Bidder Notification) for the entire order, if you'd like the winner to go through the checkout process for the combined order. Click 'combine items'. You'll be taken to the Post Sale Fulfillment Checklist for the combined order afterward.
Keep in mind that you don't need to have Shopping Cart enabled or a Vendio Store to manually combine items. You do need Shopping Cart enabled for orders to be automatically created when buyers checkout.
posted on March 26, 2006 03:22:13 PM
Hello Nathan
I received an error message trying to combine two already combined auctions. So I combined what auctions I could to the buyer and was left with two combined auctions from the same buyer. Now following your instuctions I went to combinable items but there is none. The two I am trying to combine are 863289929 and 863563899. Auction 6262610655 is MIA.
Thanks Al
It appears that your auction 6262610655 may not have been listed through Vendio. I have tracked this into your account so it is now showing in your Post Sale.
Please try uncombining the two separate combined auctions, and then recombine them all as one order. To uncombine an order, in Sales Manager -> Post Sale click the order number, then the "Edit Buyer" button. Uncheck the Relist option, and click "Split Order". At this point, the item will be split into separate listings. Please then attempt to combine these listings into one order. Let me know if you continue to have problems with this.
posted on March 27, 2006 04:20:09 AM
Hello Nathan
Thank you for resolving that problem. We have been with you guys a few years and it is reasuring to know that their is timely help when you need it.
Thanks again, Al
