najaa
|
posted on April 26, 2006 12:24:34 PM new
I had 3 Ebay store items sell and only 6048095265 was imported into my summary page. Missing is 6048095264 and 6048095259.
Help
Al
|
ChristopherCS
|
posted on April 26, 2006 02:52:29 PM new
Hello Al,
I was able to import these items back into your account for you for processing. The interesting thing was that even the one you mentioned finding wasn't in the account currently.
According to the logs, all three were submitted from inventory directly and had been deleted from the Sales Manager.
Now that they are back in the account, you should be able to process them through post sale management. (as they do not behave as tracked items, so all of the original shipping/payment info is still there.)
Regards,
Christopher
|
najaa
|
posted on May 8, 2006 05:14:29 AM new
Hello
It happened again. Item 6261383706 sold in my store but did not import into Sales Manager. Is there something I need to do to fix this?
Al
|
ChristopherCS
|
posted on May 8, 2006 02:33:34 PM new
Hello,
This one wasn't like the others before it, as it didnt' appear to be in the Sales Manager already when I went to import.
The original parent of this item does appear to have been deleted from the Sales Manager, but this item is now in your closed section ready to process.
I would simply trigger an 'import' based on your current eBay listings to grab any remaining missing items from your account, so when they close they can move into post sale on their own without having to manually 'track' it by item number.
Regards,
Christopher
|
najaa
|
posted on May 8, 2006 05:27:45 PM new
Again Thank You for your quick reply.
Al
|
najaa
|
posted on May 23, 2006 01:27:25 PM new
Hello
I had 6 ebay store items sold and did not import. I do not know if there is a delay of some sort but I did an import to my summary account and 4 imported. 6055999337 and 6055999376 did not.
Thanks for your help.
Al
|
najaa
|
posted on May 24, 2006 05:25:07 AM new
Hello
Getting closer it is down to one not impoted. Customer is waiting for combined total.
Thanks Al
|
ChristopherCS
|
posted on May 24, 2006 10:57:58 AM new
Hello,
6055999337 has since moved into your closed section and is available for processing through the post sale tools.
Regards,
Christopher
|
najaa
|
posted on May 24, 2006 11:07:26 AM new
Thank you again.
Al
|
najaa
|
posted on August 16, 2006 02:06:10 PM new
Hello
Normally auctions post quickly but 120020932238 has not posted and it has been an hour.
Thanks Al
|
ChristopherCS
|
posted on August 16, 2006 03:24:05 PM new
Hello,
I didn't see anything in your inventory that has this exact same title.
When digging a bit further, it looks like you may have relisted on older item directly from the eBay website.
In the item description for this ad, the checkout details are connected to item number 120016765182.
If you are ending your storefront listings and relisting them as auction items from eBay, be sure to trigger an import on the Vendio side so you can track these items as well.
Use the 'import' link along the left hand side of the Sales Manager page.
Regards,
Christopher
|
najaa
|
posted on August 20, 2006 05:27:30 PM new
Hello
It was the Ebay two day promo that help create the havoc. I did Vendio import to bring them all in and that worked but today
120021887288 auction sold and did not import. Do I have to import again?
Thanks Al
|
NathanCS
|
posted on August 20, 2006 05:33:35 PM new
Hello Al,
I took a look and I see that this listing has now imported into your account. I was able to locate it in your Closed Listings. It is currently in the process of closing, so please allow a few minutes for it to appear in your Post Sale section. Please let us know if you continue to have trouble with this.
Regards,
Nathan
|
najaa
|
posted on August 20, 2006 07:14:29 PM new
Hello Nathan
Thank you for the quick response.
Al
|
najaa
|
posted on August 21, 2006 01:21:27 PM new
Hello
Earlier today I had 3 auctions sell and only 2 imported. 120020929013 did not import.
Thanks Al
|
EdCS
|
posted on August 22, 2006 07:49:26 AM new
Hello Alan,
That's not what I'm seeing inside your post-sale. I'm seeing 3 auctions in this order.
Regards,
Ed
Vendio Customer Support
|
