davebraun
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posted on May 1, 2006 05:40:17 AM new
I went to preferences and chose the new insurance setting. Now it seems to be applying insurance whether the customer checks the insurance box or not. Is this your idea of combined insurance.
No where in your announcement do you indicate that the option for insurance will be overridden.
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EdCS
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posted on May 1, 2006 08:59:12 AM new
Hello Dave,
Thanks for the heads up. We are looking into this now and trying to figure out what's triggering it. I'll keep you posted as to what we've discovered. No, this isn't Vendio's idea of "combined insurance." If your designated insurance settings are being overridden, then that's an error. Vendio does not allow you to set rules just to change them for you afterward. Thank you for your patience while we look into this.
Ed
Vendio Customer Support
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mikes4x4andtruckrepair
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posted on May 1, 2006 09:30:08 AM new
So whould we turn off the combine insurnce until you get this strightened out? Just trying to prevent unhappy customers at checkout.
 Only two things are infinite, the universe and human stupidity, and I'm not sure about the former. - Albert Einstein
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ChristopherCS
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posted on May 1, 2006 09:34:10 AM new
Mike,
I would hold off on turning anything off until we can confirm that there is in fact a global issue that would effect all users Vs just a specific user or specific group of settings.
Regards,
Christopher
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davebraun
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posted on May 1, 2006 10:45:09 AM new
Good morning!
The listing for the amethyst beads says this about insurance: "Insurance is available and highly recommended."
That makes it sound like insurance is optional, but when I click on the vendio link to checkout, it automatically figures it in for me, with no way that I can see to opt out of it.
Is insurance optional or required? If it is mandatory, your listings'
descriptions should state that more clearly. If it is optional, then checkout should allow a buyer to accept or reject it.
Thanks, and have a great week!
Lorri.
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davebraun
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posted on May 1, 2006 10:45:59 AM new
I see - it did not give me the option not to pay insurance so I'll just reduce it in paypal and no need to insure. Thanks!
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davebraun
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posted on May 1, 2006 10:53:00 AM new
My customers are freaking out. This translates in future lost sales. Since your announcement about the insurance every item I have launched specifies the shipping price which is a requirement of eBay Express. I don't care if I am the only one affected...fix it!!!
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davebraun
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posted on May 1, 2006 11:02:14 AM new
I have shut off the feature, however I will have problems next week as the auctions close that I specified for eBay Checkout.
I am extremely disappointed with Vendio once again.
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davebraun
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posted on May 1, 2006 02:56:43 PM new
Before I list anymore auctions using Vendio I must know the status of this problem in order to determine whether or not to continue listing with Vendio.
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davebraun
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posted on May 1, 2006 04:59:01 PM new
Is it too much to expect the courtesey of a responce. In 30 minutes I'll eithe start listing my evenings launches or begin porting them over to another management service.
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rtogui
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posted on May 2, 2006 08:13:10 AM new
Hello Davebraun,
We were able to replicate the issue that you encounter, and we hope to have it fixed in the next few days. We will post back into this thread as soon as the fix is live.
Thanks,
-Radu
Got Questions? Check out Vendio's Help Center at http://www.vendio.com/service/ !
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rtogui
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posted on May 4, 2006 09:50:37 AM new
Hello Davebraun,
The insurance issue has now been fixed.
Thanks,
-Radu
Got Questions? Check out Vendio's Help Center at http://www.vendio.com/service/ !
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davebraun
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posted on May 6, 2006 09:01:35 AM new
You call this fixed?
Subtotal: $22.50
Shipping & Handling: $2.26
Insurance: $4.05
TOTAL: $28.81
Note the insurance is being added up, not combined!!!
8931286214
[ edited by davebraun on May 6, 2006 09:06 AM ]
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NathanCS
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posted on May 6, 2006 10:36:52 AM new
Hello,
It is likely that this is happening as this auction was listed before the issue was corrected. I apologize for the inconvenience. Please let us know if you continue to experience this issue for listings that were posted after May 4th.
Thank you,
Nathan
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ChristopherCS
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posted on May 6, 2006 11:10:00 AM new
Hello,
Just to add what Nate said, we also ran a few test transactions just a moment ago to confirm that issue and it is correct - items submitted since the fix are calculating the insurance properly for Dutch auctions.
Regards,
Christopher
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