posted on July 17, 2006 06:33:09 AM new
Vendio - please help - I have been listing with Auctionwatch, Vendio for years - all of a sudden last night - all of my auctions will not launch, with error messages - I am doing nothing different than I have for the past years - please help!
posted on July 17, 2006 07:51:44 AM new
Hello Julie,
Hmmm...I am looking at your account and cannot see anything wrong with your listings-There are currently several known scenarios that may result in error 240. Please check the following:
1. The most common cause of this error is that eBay has updated the password you have on file with them or has placed a block on your account. You may not be able to "see" the block when you log into your eBay account, and their CS reps may tell you that the account is fine (however, you will still not be able to list.) The first thing you should do if you are receiving this error is to take the following steps:
- Click on the "site map" link at the top of the eBay page.
- Scroll through the "Services" section (top of middle column.)
- Click on the "I forgot my password" link (located in the middle column.)
After entering your eBay ID on this page, bypass the "secret question" and click the "send me password instructions" link near the bottom of the page. An email will then be sent to you from eBay with instructions on completing the password change.
Once you have successfully changed your password at eBay, you will need to update the password on our site. To do this, follow these steps:
- Go to My Account -> Auction Site Accounts. Click the "edit" link next to your eBay ID.
- Enter your new password.
- Save the changes.
Note that if you update your eBay token on our website and you still receive error 240, you may need to change the password on eBay, then go through the process of updating the information on our website again.
If you continue to receive error 240 after changing and updating your password, please try launching a test listing on eBay directly. If you are able to do so, there may be another condition resulting in this error.
I hope this helps, please keep us posted of your issue, should this continue.
