posted on August 21, 2006 06:25:22 PM
Hello
Several of my invoices are not deducting the shipping charge paid by the customer through Pay Pal. The email from Pay Pal shows the correct amount as well as the Total chage on the Vendio invoice but the balance shows the shipping charge owed. The most recent error was 120020926302.
Thanks Al
posted on August 22, 2006 07:55:41 AM
Hello again Al,
The shipping charges were not applied because your customer did not complete Vendio checkout on this order. If your buyers do not complete our checkout, we have no way to pass shipping information on to PayPal.
posted on August 22, 2006 11:25:02 AM
Hello
So the invoice shows a payment from pay pal for the total amount with shipping and yet will show a balance due of just the shipping charge? Some how this does not make sense.
Al Reference another auction 120020929663
This problem is caused when your buyer pays via Paypal and skips checkout altogether. We are able to pick up the payment through IPN, but no shipping charges are applied (because the buyer did not select a shipping carrier by going through checkout) so our system registers an overpayment.
You can rectify this by unchecking steps #1 and #2 in post-sale (if they are checked) and using the "Go to buyer checkout" link, where you can add the buyer's address and shipping details yourself.
posted on August 25, 2006 01:26:34 PM
Hello
When I went into checkout to correct the shipping charge the message I received was that there were no shipping options available for some of the items. In another auction I was combining I noticed that all the shipping options were blank. The customer then can not process through your checkout at that point. I am curently refering to auction 120020926302.
Thanks Al
