posted on November 12, 2006 10:29:39 AM new
HELP! Haven't had problems in months until now. I listed several things last night (with no problems) and put a number of things into pending for a launch onto eBay tonight. However, now I am getting the following error message.
"A processing error occurred while previewing your listing on eBay.
Access error. It appears that the eBay userid stored on this Vendio account is invalid or suspended. We have temporarily suspended eBay access for this account. Access will automatically resume one hour after the time of this error. "
I tried to renew my authentication token to no avail. This is a major problem and all my launches tonight will fail unless this is corrected. HELP!
posted on November 12, 2006 10:39:42 AM new
Crisis seems to have been averted. After an hour and eight tries trying to renew the authentication token, I was able to interface with eBay and get an eBay preview of an auction. I assume if I can get the eBay preview, then eBay is recognizing my ID and the Vendio interface, correct? And that my pending auctions will launch, yes?
Thanks for all your help!
posted on November 12, 2006 10:52:55 AM new
Hello lennonhall,
Did you go through the process of updating the token? Please be aware that eBay does expire tokens intermittently as a security measure. You can expect to have to do this at least annually. If you didn't update the token, I would assume there was a temporary glitch through the API, that has since resolved itself. Please let us know if this continues to be a problem.
posted on November 12, 2006 11:53:40 AM new
Diana - I guess I wasn't clear in my original posting. I DID TRY to renew the token NUMEROUS TIMES and it wouldn't accept it. It either timed out or I got an error message and ultimately I got the error message that I copied and pasted into my first posting.
I do know the tokens expire from time to time but this is the first time I've experienced an error message that says I didn't have a valid eBay ID. That was pretty scary to see.
It appears to be resolved now but it's been my experience that, when you have that problem once, it does repeat -- often on the same day. I see that there is another user posting into this thread so I'm not the only one seeing this issue today. Thanks for your help. I will post again if it crops up again.
