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 glassgrl
  		posted on November 22, 2006 06:43:20 AM new
WBN notices not going out.

 
 rtogui
  		posted on November 22, 2006 07:05:03 AM new
Hello Galssgrl,

Please let us know in more detail what happens: is this about automatic WBN notices? Or manual WBN's?

Did it happen for all closed listings or only for some of them?

Thanks,

-Radu
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 glassgrl
  		posted on November 22, 2006 07:08:16 AM new
some of them not going out - and yes - they're automatic WBN.

You can check my post sale figures.

 
 EdCS
  		posted on November 22, 2006 07:33:00 AM new
Hello Laura,

Do you have some examples of auctions that the WBN isn't going out? I'll be happy to take a look in your account.

Regards,

Ed
Vendio Customer Support

 
 glassgrl
  		posted on November 22, 2006 10:04:14 AM new
320049349909
320047598769
320047598770
320047598751

 
 glassgrl
  		posted on November 25, 2006 04:11:44 AM new
bump

 
 EdCS
  		posted on November 25, 2006 11:04:48 AM new
Hello Laura,

I see that your examples were all from 11/21, on a day when there were unusually high ebay API latency issues. At times, we do not receive the notification through eBay's API that tells our system that an item has closed. In these cases, the WBN is not always triggered to automatically send. We apologize for the inconvenience this may have caused.

Regards,

Ed
Vendio Customer Support

 
 glassgrl
  		posted on November 27, 2006 05:49:12 AM new
QUOTE: "I see that your examples were all from 11/21, on a day when there were unusually high ebay API latency issues."

WRONG! had one close on 11/25
320050942187

had three close on 11/16
320047598769
320047598770
320047598751


My winning bidder notices are NOT going out.

 
 glassgrl
  		posted on November 29, 2006 09:05:57 AM new
bump bump



 
 NathanCS
  		posted on November 29, 2006 04:14:19 PM new
Hello,

If you have Checkout Redirect or PayPal Immediate Payment enabled, we will hold on sending a WBN to your customer for 30 minutes. This will allow them time to use the Checkout in the listing without confusing them with an additional method to checkout (if they do checkout from the listing, no WBN will be sent.) If your customer does not checkout from the listing within 30 minutes, a WBN will be sent out.

Regards,
Nathan

 
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