posted on March 6, 2001 04:26:11 PM new
Posted by [email protected] (931) on Mar-06-01 at 16:02:05 PST Auctions
This is my experiences during the past two weeks with peoplepc and IBM. I ordered and received my NEW people pc 2 weeks ago. After set up, we discovered it did not work. We called in and went thru all the check points and then were told to open the tower, And stuff was not even connected inside!!! So we were told the part wa being ordered immediately and we would have it in 3-5 working days along with a technician to repair said gem of a computer. Incase you guys do not know, people pc comes with 3 years of free internet access and 24 hour tech support, including free repair/replacemnt. OR SO WE THOUGHT! Needless, to say, the piece of crap is still sitting here not working. I have sent countless emails, which have never been answered, called sometimes as often as 4 times a day, and everytime I get a different answer. Call IBM, call people pc, call... We have been told the part was ordered, is being ordered, is back ordered, we never received a complaint, has been shipped, technician on stand by, technician cancelled, that the 10 gig IBM net vista hard drive is a piece of crap- by them- so it will be rplaced with a 15 gig, then no you are not getting a 15 gig, and of course, we will call you back. Time estimates for the call backs range from one hour to 3-5 business days. I do not know what time zone they live in because I have yet to get a call back. 2 weeks of waiting, 2 weeks of calling, 2 weeks of writing emails, and still no response. I have reported this to the Better Business Bureau and still have no response. If any one can advise me please email me. And please be careful who you do business with
posted on March 10, 2001 09:05:58 AM new
I'm sure I read this one several weeks ago. How many places and how often have you posted this. Is the PC still sitting there?
Also, MODS, now that you've identified the seller, do we have to invite the seller to this forum before we can go on? Or is that just for eBay sellers?
posted on March 25, 2001 03:32:49 PM new
How about sending a certified letter with return receipt requested, and stating all the problems and when who you've contacted. At least you'd have proof the letter was received and who signed for it.
posted on April 10, 2001 06:26:51 AM new
I also have the PeoplePC IBM Net Vista and have had nothing but problems and the run around. Everytime I call they are not sure what is wrong with it....Can not print from internet, computer does illegal things and shuts down in the middle of programs. I am not sure what to do from here. I thought about reporting to the BBB but if it does not help then what is the point. Please let me know what they did in your case. I will never again buy from them. First and last time.
