enchanted
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posted on November 16, 2000 09:02:27 AM new
A quick question for anyone who has sold something through Amazon marketplace. Very early this morning I got a confirmation that one of my books sold, very pleased with that.
I still haven't gotten a notice saying the payment had been processed and to mail out the book, and also haven't had a shipping address yet. Is this normal, will I probably get the second notice later today? or should I email the buyer to keep in touch in the meantime?
any advice for this Marketplace newbie gratefully accepted.
thanks
enchanted
[email protected]
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cimfra
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posted on November 16, 2000 11:00:07 AM new
I also have a book sold last Thursday 11/9 without the payment confirmation and no shipping address. After writng emails with no reply, I called Amazon yesterday and here is what they said:
Credit card was declined first time. Another try 2 days later with another card, declined again. Then 3 days later they send a "Friendly reminder" to the buyer to pay for this item. They tell me to wait 3 more days and then contact the buyer directly for other means of payment.
I would appreciate if at least the item would show on the account summary as pending or something. Not the case.
So, maybe it is something like that for you also?
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enchanted
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posted on November 16, 2000 11:24:21 AM new
thanks for the info cimfra, very helpful.
We seem to be having problems getting email today so that could be a problem too. I will see what happens by tomorrow.
BTW, how did you call Amazon, is there an 800 number somewhere for people to call if they have a pro-merchant subscription? Sure would be helpful if I could call them about things like this. I don't know my way around there yet too well.
thanks again
enchanted
[email protected]
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cimfra
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posted on November 16, 2000 11:51:47 AM new
Amazon.com Customer Service number is 1-800-201-7575
You will go through a voice menu covering everything from buying, registration to selling, but in the end, a human voice will answer 
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duckie
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posted on November 16, 2000 10:09:55 PM new
I just sold my first marketplace item and first thing for over 1.5 years. It took me all of 3 minutes to list it. I quit auctions because I don't have the time to do all the packing *and* marketing/listing a la ebay or regular amazon auctions. I don't have time to write details and marketing, not to mention the fact that I don't think I could do better than amazon.com.
Anyhoo, to the thread, I sold it, got the confimation and then the payment confirmation literally 3 minutes later.
so it can work really well as long as the buyer is good.
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Pandoras_Trinkets
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posted on November 17, 2000 04:40:44 AM new
AH-HA that just might be what my buyers problem is. I have a few outstanding and it's been a few days. I have been getting my auction payments in, just not marketplace so I've been wondering. Also I still can't get into the transaction page for things like refunds.
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enchanted
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posted on November 17, 2000 05:07:38 AM new
An update - got the confirmation this morning of payment so the buyer probably gave a new credit card.
So its my first completed sale there and I'm quite happy about it. will list some books there, and try videos too.
a wonderful day is wished for all
enchanted
[email protected]
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duckie
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posted on November 17, 2000 07:12:40 PM new
Wow, I sold my *second* item in 3 hours. pretty nifty. haven't received payment confirmation yet, but it looks like I'm going to do ok on this marketplace thing.
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marlenedz
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posted on November 20, 2000 09:00:22 AM new
I find the 3 emails I get a bit much. I would much rather I get one email like on half.com once the book has been officially paid for and receive an email where you can actually use it for both a packaging slip and address label. The emails I get from Amazon all have the address broken out onto 5 lines.
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keziak
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posted on November 20, 2000 02:08:30 PM new
I had to call them up today. I didn't get any answers as to why I have two books sitting here for day without closure. I did give the gal an earfull about the book-rate shipping. She said she'd pass along the "good idea" about also ordering Priority.
[eyes rolling]
Keziak
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keziak
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posted on November 20, 2000 03:29:44 PM new
Hi all -
I got a reply that said, in part:
"As you know, we contact the buyer and seller by e-mail as soon as an
auction closes or a zShop or Amazon Marketplace item sells. At that point,
you and your transaction partner will need to contact each other within
three business days to arrange payment and shipping."
Say what? I wrote back that my understanding was that buyers had to pay using a credit card and the seller was alerted to ship. Very puzzling!
Keziak
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enchanted
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posted on November 20, 2000 06:24:18 PM new
sold a few more books there, this is looking good.
my policy right now is to email the buyer as soon as I get the "sale closed-please ship" email, and tell them exactly when I'll be shipping and that it will be via book-rate mail. I also thank them for their business and ask them to feel free to contact me if there is any problem. This ability to contact the buyer directly I view as a plus over the Half.com system.
I can only hope Amazon will start to offer two tiers of shipping reimbursement so that I can afford to ship Priority Mail. They'll learn once a few customers complain to them.
enchanted
[email protected]
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LilRedDog
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posted on November 21, 2000 02:45:45 PM new
Hello,
So far I have sold 2 books out of 12, but the delay between you have a sale pending and go ahead and ship has been pretty quick.
Listing is very nice, too.
I guess some items don't jive with the ISBN's so I need to make them into an auction.
Maybe this is an old story, but has anyone encountered this? One item was a 1987 short story collection by one author.
Anyhow this has been a really helpful board, thank you!
Rou,
LilRedDog
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watafind
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posted on November 21, 2000 03:08:16 PM new
LilRedDog:
I am now listing my marketplace rejects (books that did not have current ISBN # to list on marketplace) on Z-shops.
I'm considering calling my Z-shop a bookroom and making a special LOGO to that effect to encourage sales.
I have a link on my Z-shop listings to drive folks to auctions...
I'll keep auctions primarily for things...
At least that is what I am considering now...
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Pandoras_Trinkets
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posted on November 22, 2000 04:36:36 AM new
If the ISBN doesn't come up, search the title. I had one yesterday that I found that way. Amazon said it was an out of print book unavailable then I saw the button....
"DO you have one to sell?" I had to list it under collectable. Much higher than I expected
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