posted on August 9, 2000 02:44:20 PM new
Well I am still waiting 3 weeks + for shipment of items from several auctions won and the unthinkable is now getting thought,
that he/she is not going to ship at all, at least not this lifetime.
I have never had this occur before and so can someone advise what recourse I have. Ebay insurance if applicable, I mean. I paid via paypal.
posted on August 9, 2000 03:15:11 PM new
Seller says that he/she is going to ship. That's it. Not when, and 10 more days have passed since.
Seller has has multiple ids and a zillion (thousands) feedbacks and a fair number of negs some which state that product was not
delivered.
Seller responds very aggressively and in an abusive way, to negs, and even neutrals. He/She is highly intimidating and I suspect
that plenty have avoided leaving negs for this reason. Take the loss and move on to avoid a beating.
So... Like anyone else normal, I have been strongly wishing that the goods just show up, and I get to skate off, never to bid again but as each day passes, it looks more like I am one of the unlucky ones, and boy does it make me sick to my stomach.
I have mailed the seller again and not heard back and so I am posting here to discover my options. I will likely not do anything until a full 30 days have passed, but that won't be long.
posted on August 9, 2000 03:21:42 PM new
I wanted to add..
Why did I bid?
I bid on auctions listed under Seller's secondary name, which was new and without negs.
If I'd have seen the other display I would have never have bid - so perhaps this is one of the reasons for the new name(s).
posted on August 9, 2000 03:34:15 PM new
If you don't want to call the seller, you could send a last email using "send this auction to a friend" from the auction page.
If you want to wait 30 days, at the end of that time period if you paid via paypal using a cc, you could do a chargeback.
posted on August 9, 2000 04:12:35 PM new
As I read today's version of the Paypal rules, you have to wait 30 days to initiate a chargeback via Paypal. However, I don't know how that jibes with you initiating a chargeback through the CC you used to fund your Paypal account, if indeed you used that. I think.
It'd be interesting to run this sitch by damon over at the Paypal board. Not only might YOU get some answers....the rest of us would. Maybe.
posted on August 9, 2000 04:23:06 PM new
and...
if there were a "seller does not ship" 3 strikes rule, well they'd be history. Never have been in this situation before, I am so
naive. I thought people only got stiffed en masse all at once, kind of a big all at once sting, as opposed to a seller who
selectively blows off some buyers and gets away with it because of sheer numbers.
I could neg repeatedly and the negs would be buried off page 1 within a couple days at most and then who'd go looking for a
few negs out of hundreds of feedback..
posted on August 9, 2000 04:54:42 PM new
NEG the person, mostly for your own satisfaction some sellers are becoming rather reckless and aggressive regarding getting negs: have one who has been sending me threat through Emails...One more reason why he should have been negged
********************
Shosh http://members.ebay.com/aboutme/rifkah/
[ edited by Shoshanah on Aug 9, 2000 04:56 PM ]
posted on August 9, 2000 04:57:04 PM new
Also, remember that Ebay Insurance has a 25.00 deductible, if I remember correctly.
******************** Shosh http://members.ebay.com/aboutme/rifkah/
posted on August 9, 2000 04:59:24 PM newVeryModern: I know that this is a really silly question, but did you bother to verify your shipping address from the USPS Zip+4_lookup page frist before sending it to this Seller? Did you include your nine-digit ZIP code as well?
That might explain a few things if the Seller ever claims to have sent it.
edited to add: I am sorry to hear about your situation. File Mail Fraud charges with the US Postal Service, NEG the person, send in your complaint to [email protected], file the insurance claim at eBay's insurance carrier and then move on.
posted on August 9, 2000 05:21:09 PM newFile Mail Fraud charges with the US Postal Service
If there's one thing the US Postal Service can be predicted to do with certainty, that would be to refuse to investigate fraud which made no use of the US mail system.
posted on August 9, 2000 05:27:06 PM newVeryModern: After an appropriate amount of time has passed, filed a fraud report with eBay. That is the "official" way to report a problem seller, the same way as the NPB/FVF process is the "official" way to report a bad bidder.
You can file a fraud report regardless of whether you meet the requirements for filing for an insurance claim with eBay.
posted on August 9, 2000 05:48:41 PM new
Well... it's a sobering tale.
I contacted a buyer who left marginal + fb for seller and got an earful. Apparently there are plenty of people in my situation and
in contact with each other. Seller's one id has earned 17 negs in the last 2 weeks, this is scary.
This buyer I contacted did get their items after 27 days, and after making a threat, but I was cautioned not to piss off the seller.
I pressed as to why, was told of another buyer who did just this and did not their items.
Sound like terrorism? It sure feels that way.
Borrilar - I do not use that site, but have verified my address via stamps.com. Not only that, the seller lives at most - 10 minutes
from my house. Yes. As I have written before, my dog could have fetched the goods by now.
Glenda - the "fraud report" was what I was looking for. Except it will be fraud REPORTS if it comes to that. Best case scenario, this seller is just overwhelmed with business and if that is the case, a email to buyers waiting that says "we are swamped, please be patient, blah blah blah" would go a long way. Instead it is complain at your own risk, and the way the other name is wracking up negs -- weel, it's pretty dicey.
posted on August 9, 2000 05:59:04 PM new
I'm sure the item was misplaced, lost or some other mistake, and the seller is delaying until they find the item. Send a reminder in ten days. People are more copperative if you're nice so don't start throwing out threats.
"If you lend someone $20, and never see that person again, it was probably worth it."
posted on August 9, 2000 06:26:39 PM new
quickdraw29 - huh? 10 days come and gone - twice and then some. Seller has wracked up a slew of negs in two weeks, and
has a coalition of buyers frantically mailing each other to ask how best to try to entice or encourage the seller to send the goods
they paid for on the spot!
The TOS in the auction gives payment and shipping policy and if it were adhered to I would have received my items by July 19
or so.
This, and you think I should invent an excuse for them?
Criminy, isn't that their job?
My job is to pay.
I did.
posted on August 9, 2000 06:34:33 PM newVeryModern...You are such a nice person...Sorry stuff seems to happen to nice people! You have been MORE than patient!
******************** Shosh http://members.ebay.com/aboutme/rifkah/
posted on August 9, 2000 06:55:45 PM newVeryModern: No doubt this coalition of buyers don't know about filing a fraud report with eBay, or they think they "can't" because their individual purchases don't qualify due to the wording of the insurance part.
If enough people file a fraud report, the seller's account may well be NARU'd. And while it's true that there is nothing in eBay's policies against having multiple accounts, creating additional accounts in order to expedite fraud is decidedly against the rules. So, those people who do file a fraud report should be sure to mention the additional ID's the seller is using.
And frankly, even if people are too chicken-hearted to file a fraud report because the ID of the filer will get back to the seller, people NEED to report those ID's that are racking up 17 negs in 2 weeks. The ID may never reach -4, but eBay will look at the TREND and deal with it.
posted on August 9, 2000 07:06:23 PM new
Shoshanah - thank you
Glenda - thanks for the info, I will pass it along, and want to ask for another opinion.
Should I wait passively for 30 days, or perhaps mail or call the seller to advise that I will file a fraud report if I do not received the items within 30 days?
This is why I came to the board. My goal here is to get the goods. I would rather have the items then blindside the seller with a fraud report, yet mailing them to let them know my intentions may very well piss them off and hurt my chances..
a true dilemma, and utterly and totally a sink of my time and energy.
posted on August 9, 2000 08:00:20 PM new
Very Modern> I was browsing through some feedback just the day before yesterday and ran across a person that lists things from his mail order catalogue and when he gets bid, THEN he orders the product. Pretty stupid I would say because if the product happens to be out of stock, then there is the delay, and the delay, and the delay! This person has quite a few negs also, and people are dunning him/her for not having the product in hand BEFORE they list it. You might want to ask this person if this is the case, just so you know where you stand. Almost like kiting a check, which means to pay for one check with another one and so on, always having one check outstanding. This person is probably (and I am just surmising this) getting the money for the product, then ordering it out, to be able to pay for it! Certainly would not hurt to ask. And you could always call them on the phone! Record it.....I know illegal but if they make threats??? Keep us posted would you?? And good luck!
posted on August 9, 2000 08:08:18 PM new
I am not too well versed on NARU status: why does a person with 17 NEG still has an account? Truly, I do not understand...I thought it was only a few, and one was out...I guess I better wake up...
******************** Shosh http://members.ebay.com/aboutme/rifkah/
posted on August 9, 2000 08:19:00 PM new
I too am going thru the same thing right now. I won an auction on 6/12 and sent payment thru Paypal on 6/12. I still have not received what I won I have done the SafeHarbour thing, as had many many others before me (which was after my bid!) and he is NARU'd now. I have written many times to the seller and he won't write back. I have saved everything ever sent to him or received from him. I finally decided I had enough and filed with the FTC and the USPS. I was just sick and tired of it all. I had bid in the first place because it was to be a gift for my 11 year old son, who has had all A+'s every year since 1st grade and he is now going into 6th. I thought at first I could not do the investigation either since it also said something about insurance, and the bid wasn't high enough. Well, 20 bucks is 20 bucks!! I suppose I will kiss those bucks goodbye, but I will continue to pursue this one for as long as I can!!!
posted on August 9, 2000 09:13:15 PM newshoshanah ~ Your feedback has to be -4 before eBay NARUs. Even with -4 feedback they don't automatically do it. Someone has to make eBay aware of it. You may be thinking of the NPBA. If they get 4 of those and don't pay up then they get NARU'd.
Edited because I keep spelling shoshanah's name wrong!
[ edited by nowwhat on Aug 9, 2000 09:14 PM ]
[ edited by nowwhat on Aug 9, 2000 09:15 PM ]
posted on August 9, 2000 09:42:19 PM newnowwhat and Shoshanah: NARUing and unregistering are manual processes; though a person is unable to bid, list, leave feedback, etc., when their account reaches a total of -4, the account must be manually closed.
deee4: There is no documented policy on eBay that requires a seller to actually have the item in hand when it's listed. If one asks eBay, they will recommend that the seller state in the auction description that it is a "pre-sale." You're right that it's a really bad idea to try to sell items that you don't actually have at the time you list it; several of us have recommended to eBay that they create a policy that requires the seller have the item in hand.
VeryModern: Well, when this happened to me, I definitely didn't wait passively - I wrote to the seller frequently and called him (the phone number was invalid). At 25 days or so, I wrote to him that if I didn't have the item by the 30th day, I'd have to escalate it (I did not threaten negative feedback or a fraud report, I left the manner of "escalation" to his imagination). On the 30th day, I left a negative and filed a fraud report. His account was NARU'd 2 days later, even though he had only 2 negs (3 positives) - there were "other issues" such as the fact that he'd been NARU'd before, which I didn't know at the time. And no, I never got the item.
posted on August 9, 2000 09:46:46 PM newsg52: I thought that payment had been sent USPS, but I see now it is PayPal. Who needs to send money via USPS anymore?
posted on August 11, 2000 12:28:36 PM new
Back with an update..
Seller did not reply to my last email, but I did get a box of stuff today. Unfortunately it is not what I bought. Well.. it is kind of what I bought.
I won 4 auctions, 2 cheap, 2 not so cheap. The 2 cheap items are here today along with several other items that do not interest
me in the least. I could just cry for the frustration.
posted on August 11, 2000 12:56:05 PM new
Ugh... I can imagine your frustration!
Why not invite the seller to this thread (cc'ing AW per their policy) and then letting us know who this doofus is? Maybe having his/her bad shipping practices aired in a public forum would inspire a little more care in his/her dealings. (Yeah, I know, it probably wouldn't, but it would be fun anyway.)
some sellers are becoming rather reckless and aggressive regarding getting negs: have one who has been sending me threat through Emails...One more reason why he should have been negged 
I have done the SafeHarbour thing, as had many many others before me (which was after my bid!) and he is NARU'd now. I have written many times to the seller and he won't write back. I have saved everything ever sent to him or received from him. I finally decided I had enough and filed with the FTC and the USPS. I was just sick and tired of it all. I had bid in the first place because it was to be a gift for my 11 year old son, who has had all A+'s every year since 1st grade and he is now going into 6th. I thought at first I could not do the investigation either since it also said something about insurance, and the bid wasn't high enough. Well, 20 bucks is 20 bucks!! I suppose I will kiss those bucks goodbye, but I will continue to pursue this one for as long as I can!!!