posted on September 7, 2000 11:42:35 AM
YYYEEEEOOOOWWWW
Checked my feedback today, received a neutral:
"I recieved (sic) my package."
This is my first neutral (no negs yet) ever since 2/99 in almost 500 feedbacks (almost 1000 transactions).
Auction ended 7/20, buyer took forever to pay, never emailed me to confirm the transaction or emailed me about anything. When their payment finally came in (I may have filed NPB alert, not sure), the check memo said, "payment sent, again." I really didn't think anything of it, other than to double check my records, that no other payment was ever received from them. And now this.
I already left the buyer POSITIVE feedback saying, "Payment received, thanks." ANYTIME someone actually pays for their transaction, that means money for me, and that equals GOOD.
Battle scars, but hurts all the same.
I politely emailed them questioning the feedback, stating that in future transactions if there's a problem, it's better to try to work with the buyer before leaving feedback. I even offered to work with them on whatever their problem is. Once this is resolved, I will respond to the feedback in my feedback profile.
posted on September 7, 2000 12:24:34 PM
Sounds like you did everything right on your end. Don't worry about it.
[ edited by feistyone on Sep 7, 2000 12:25 PM ]
posted on September 7, 2000 01:55:06 PM
Out of the four feedbacks this person has left, have the others been positive or were they neutrals, too? Some people don't consider a neutral to be bad, just... well... neutral. Since most people leave positives we think of getting a neutral as bad, but it sounds like this person just didn't have an extra-special experience but was satisfied, so left a neutral. Maybe that's just his or her style.
Hey, that's one of those words that starts to sound funny in my mind when I say it over and over: neutral, neutral, neutral, neutral. Try it.
posted on September 7, 2000 04:59:02 PM
This week I received my first nuetral and first neg. The nuetral I couldn't understand she said "Friendly and good to do business with. An asset to Ebay!! AA++" I did check her other feedback that she left for other people and she does leave positive feedback. I'm not sure what else I could do.
The neg was retailitory. Took him over a month to send payment and he only sent it after I neg'd him.
posted on September 7, 2000 05:39:10 PM
Rainybear:
This person left 3 positives at the same time she left my neutral. That is the only feedback she's ever left for anyone. When I email the customer that I received payment & that their shipment is on the way, I include a link to the Ebay feedback page (not for my auction but for all auctions in the last 60 days where feedback hasn't been left).
I felt better after she emailed me this afternoon, saying that there wasn't a problem. That's the most important thing. I think she may have meant to leave a positive, but made a newbie mistake. Or, as stated above, "neutral" doesn't mean "bad" as some of us take it to mean.
"I shall survive!" Now on to listing more auctions....
posted on September 7, 2000 05:46:10 PM
yup this is true not everyone grades on such a large curve as to be postive or negitive in reality most sales are average the feed back system is what needs work in this case not the buyer or seller.
WWW.dman-n-company.com
posted on September 7, 2000 09:31:03 PM
Ooooh--this makes me blush to report, but when I was a newbie buyer on eBay I left a neutral when I SHOULD have contacted the seller first. I bid on and won a vintage chenille bedspread that was described as "no defects" (though used). When it arrived I could see a significant area of fading--it was quite obvious. Instead of contacting the seller (who was nice, and I'm sure would have taken the spread back) I "neutralled" her. She made a feedback response and was great about it, apologized and said something to the effect of: "Don't know how that got by us--sorry!" But looking back on it I think I was an ass and should have just emailed her first and asked what to do. I was naive, and new to eBay, and didn't relish the idea of having to pack that bedspread back up, so I thought NEUTRAL was the best way to deal with the "problem." A LOT of my response had to do with being pretty unfamiliar with feedback, and seeing the whole buying scenario as much scarier than it is. I'm not saying this well, I think, but when I first started buying on eBay I was overly concerned about getting ripped off, dealing with strangers. I've calmed down a LOT, and have never left another neutral. I left a neg (I think) to a buyer who basically took my money and then ignored me (I say "I think" because I believe by the time I was ready to leave a neg, she'd been NARUed). Funny things is that MONTHS later I got the merchandise, with NO return address and nothing in the packing to indicate who it was from.
I suppose my (long-winded) point is that neutral feedback might just indicate cluelessness--that's MY excuse.
