posted on September 8, 2000 10:41:58 PM
About a week ago I signed up for a new account with eBay. I registered successfully without a hitch. I tried starting sending auctions under my new account and it said it wanted a credit card. NO PROBLEM! I fill out the info and click and it returns that I cannot list because I have been suspended for 30 days. WHAT! Impossible! I've been using the account all week and bidding and such even today without a hitch. So I figure I'll try it again maybe it's a glitch. Well the same thing happens. I send them email made all the rounds to [email protected], [email protected], [email protected] etc.
I than decide to go to my other account to check it out, it's active and my auctions are still going on and it closed a bunch of auctions just about an hour or so ago.
So the thought came to me wondering if they have a glitch with registering only so I decide to go to my account I've had for 3 years that is currently alive and well and click update credit card file. I fill in that info and it rejects it saying I've been suspended for 30 days with no reason.
But how can that be when I have active auctions going on there and they are collecting my fees.
So I decided to put a listing to see if it'll go thru knowing full well if I'm truly suspended it won't go thru. Well it went thru, it took my listing fee and the auction is active.
eBay technicians need to fix this mess because new folks attempting to register for the first time will find a message telling them they have been suspended for 30 days yet they've never been on eBay until they tried to register. LOL
This is to funny! Oh well in the meantime I'm going to go put all those listing on Yahoo until eBay decides to get technicans in there to fix this mess. ()
posted on September 8, 2000 10:55:06 PM
It doesn't sound like a "registration" bug to me. It sounds like your credit card number was used by (or at least recorded into the database) by somebody who has been suspended for 30 days.
posted on September 8, 2000 11:46:48 PM
It doesn't sound like a "registration" bug to me. It sounds like your credit card number was used by (or at least recorded into the database) by somebody who has been suspended for 30 days.
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Wrong! Wrong! Wrong!
Below is what eBay sent me back! Talk about a quick response in less than two hours.
Hello Carol,
Thank you for writing to us at eBay regarding the difficulty you are
having getting your items listed. I checked our records and you are
definately not suspended. It looks like when you placed your credit
card information that it did not take. Please try and post it again and verify that the number are correct.
I hope this information will be helpful to you. Good luck with all of
your eBay transactions. If you do have any further questions or
concerns, please do not hesitate to write again.
Regards,
Jeff D. G.
eBay Customer Support
I'll try again but I checked and double checked before I clicked it so here I go to try again.
As far as someone using my cc I'm the only one with access to it and no one else in my family is on the internet let alone know how to use a computer.
posted on September 9, 2000 12:07:03 AM
GO FIGURE! I tried again twice with the same credit card and their machine still said I had been suspended for 30 days even after eBay assured me I'm not.
I decided to use a different credit card and damn if it didn't accept it.
Wierd if you ask me cause all my cards are good. Been using them forever on the internet and I always pay my cards in full each month no matter what the balance is so I know that all of them have no balances due right now.
Funny thing is it didn't say that my cc card credit was used up but that eBay had me suspended which they don't.
Oh well go figure! Must be some darn gremlins floating around eBays system I guess. ()
[ edited by guyuellas on Sep 9, 2000 12:09 AM ]
posted on September 9, 2000 02:56:19 AM
If it would not accept the card for another registration I would suspect something about blocking dual ID's on one card (which is still OK last I heard). But the 30 day suspended answer has no apparent logical explaination. I guess you could ask them when the suspension is over. That might lead to an interesting conversation.
What can I say. Just follow the suggestion from the announcement on the AB yesterday. Get the number and call the head of the company. Calling them at home and anytime you find convienent seems to be fine.
posted on September 9, 2000 08:50:34 AM
If it would not accept the card for another registration I would suspect something about blocking dual ID's on one card (which is still OK last I heard). But the 30 day suspended answer has no apparent logical explaination. I guess you could ask them when the suspension is over. That might lead to an interesting conversation.
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Apparentedly you didn't read my responses. There is and has never been a 30 days suspension as eBay responded. I had to use a different card to register and only God knows why at this point cause the card is and has always been good. CC company couldn't give me an answer either except that the card is good and it doesn't matter how many accounts you use it for on the internet as long as you have a balance to use.
eBay does not know either why it kept saying I was suspended when it was a new account and I've been with them since '96 with 3 other accounts that are good.
Go figure must be some damn gremlins in eBays configuration.
Apparently, the answers you're receiving here are making you defensive - please reread them, because nobody is implying that you have ever been suspended, that you don't pay your bills, that your cards aren't good, or anything else.
It MAY be that the numbers have been flagged as invalid in the credit-card-checking database. Maybe somebody who was suspended tried to re-register, using those numbers at random when they did so. If that's the situation, it wouldn't have anything to do with you at all: somebody over there needs to look in the database and see if that card is listed as "bad."
posted on September 9, 2000 09:39:05 AM
Apparently, the answers you're receiving here are making you defensive - please reread them, because nobody is implying that you have ever been suspended, that you don't pay your bills, that your cards aren't good, or anything else.
On the contrare..... I'm not taking it that anyone is implying anything...... I merely stated that they misinterpreted or didn't read all the messages to this thread.
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It MAY be that the numbers have been flagged as invalid in the credit-card-checking database. Maybe somebody who was suspended tried to re-register, using those numbers at random when they did so. If that's the situation, it wouldn't have anything to do with you at all: somebody over there needs to look in the database and see if that card is listed as "bad."
As for someone trying to use random #s I suppose that's always a possiblity because there are folks on the internet that have tools to try and hack into systems using just a tool to randomly use a credit card.
But that still would not explain why it stated that the person was suspended for 30 days and eBay confirmed they were not.
I guess it's one of those unexplainable glitches that just cannot be explained with computers or software programs that even programmers cannot figure out. Or don't even try to find out why it occurs.
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