posted on September 23, 2000 04:26:39 PM
I sent an item to a bidder. UPS left it on the step and now it's missing. I checked the tracking info on ups.com it say's left on step. OK UPS insures against loss or damage has anybody dealt with them for a similar issue? Should I file the claim or the bidder? The winning bid was for $108.00 I din;t insure it for anymore than the $100 free insurance with UPS. Any info would be greatly appreciated!
posted on September 23, 2000 04:39:57 PM
UPS will only deal with the shipper. You will need to initiate the claim. They will only pay up to 100.00 without additional insurance. I hope it wasn't a one of a kind item because then things can get sticky.
posted on September 23, 2000 07:13:32 PM
Too bad you didn't spring for the extra 85 cents. The buyer would have had to sign for the package and it would not have been left on the steps. Your customer needs to change their delivery instructions at the post office to insure this does not happen again.
I just don't understand why the Post Office thinks that front steps are a "safe location", which is stated on the insurance slip!!
I hate it when this happens! Good Luck, but be prepared for a looooooong process!!
posted on September 23, 2000 07:28:53 PM
toollady is correct. You, as the shipper, will have to initiate the claim, and you will only be able to recover the $100 maximum. It takes about 60 days, if I remember correctly (having been the customer on the receiving end of a UPS damaged shipment). Good luck!
posted on September 23, 2000 08:18:18 PM
I once had UPS leave a $700 camera on the customers doorstep and it was stolen. The process is that the driver gets the customer to sign a statement that he never received it and you get your money back. The driver got the customer to sign the document and then reported to UPS that the customer said he did receive the package. I complained to UPS and they sent him back. He never returned to the customer but again reported that the customer said he got it. At this point, I was sure that the driver himself stole it. I got the customer to fax me a letter stating that he did not receive the package and had reported this to the driver on the one occasion that the driver spoke to him. UPS agreed to reimburse me. The entire process took about a month. Of course, the package was insured for $700.
posted on September 24, 2000 11:25:21 AM
I'm just finishing up a "situation" with UPS. I listed a computer system on ebay for a friend, and the auction ended late July. It was shipped through UPS, to a location just a few hours away, in 3 separate boxes, packed extremely well. It arrived broken and banged up-totally useless. My friend, who shipped it, has gotten the biggest run-around from UPS. They sent him a form to fill out, which he sent back the same day. 2 weeks later, they tell him that he needs to fill out a form for each box, which he did. They accused him of shipping it to himself to collect the insurance money. It's been one big headache. My friend finally refunded the high bidder's money, hoping to finally get a payment out of UPS. Thankfully, I had a wonderful buyer who was very understanding and patient, but the whole deal leaves me very sceptical of every shipping UPS again.
