lani323
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posted on October 2, 2000 07:58:58 AM
Hi, a winner of one of my auctions 3 weeks ago paypaled me 3 hours before the auction ended. He ended up being the winner, but the amount he sent me was the item amount plus 55 cents. My auction terms for this auction indicated that I ship priority. I sent him my regular EOA note and indicated that I had received the paypaled amount and that a balance of $2.65 was due ($3.20 less 55 cents). He wrote back and said he would only pay first class shipping and felt that the item could be sent for 55 cents. Out of curiousity, I weighed the item and told him that if he wanted first class he should have inquired of this possibility before the auction closed. I then said I would ship to him in this manner... except that first class was $3.15 so 55 cents was still insufficient. Three weeks have passed, I still have not received the extra $ for the priority or first class shipping and am not sure what to do. I've written him 3 times since our last correspondence, and have indicated that I will need to sell to the next bidder, file for the fees, etc. Each response I get from him is "please send the item that I paid you for on XXXX". It is as if he doesn't even read my notes. I feel bad because he did actually pay for the item... just not for the total shipping. Any ideas?
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amy
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posted on October 2, 2000 08:07:11 AM
Lani323...paypal the money back to the buyer and send him an email telling him the transaction has been cancelled.
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mrpotatoheadd
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posted on October 2, 2000 08:22:58 AM
If you're feeling generous, you could try emailing one more time (with FINAL NOTICE in the subject line) and explain that, if you don't receive the additional payment required to cover postage within XX (whatever you feel is appropriate) days, that you will PayPal his original payment back and consider the transaction cancelled.
Otherwise, do as amy suggested, and be sure to file for a refund of your FVFs with eBay.
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comicjunkie
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posted on October 2, 2000 08:29:59 AM
I've had this problem before as well! I would not do anything! First of all, he paid you before the auction ended, what if it wound up going for a higher dollar amount to another bidder? If he wants his $ back, let him do all the work & figure out how to retract his money from Pay Pal & also, it matters little how much actual postage costs, as long as you explained how much you were charging in the auction itself, he is obligated to pay! If he had a problem with the shipping amount, he should have asked about it before he bid, not after the fact! The sad thing is that he has the ability to neg you, of course you can do the same! I wouldnt ship him anything till he comes correct with the cash! Don't let people walk all over you!
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mrpotatoheadd
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posted on October 2, 2000 08:35:07 AM
If he wants his $ back, let him do all the work & figure out how to retract his money from Pay Pal...
Once the money has already shown up in the seller's account, I don't think it is possible for the buyer to retract the payment. The seller would have to send the money back.
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comicjunkie
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posted on October 2, 2000 09:02:30 AM
Thanks for that info mrpotatoheadd, but I would still say it isnt the sellers problem, the buyer needs to stop playing games & complete the transaction in the terms described.
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yisgood
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posted on October 2, 2000 09:08:27 AM
I would send one last email stating that if I did not receive the shipping (and make sure it covers delivery confirmation or insurance, but some method of proving you sent it) I would refund the payment, less costs. Costs include:
the auction listing fee, FVF fee and difference between the bid and what it gets sold for the next time.
If you just hold on to the money without sending anything, he might do a charge back and your paypal account could get frozen.
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mrpotatoheadd
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posted on October 2, 2000 09:10:38 AM
Well, no- it's not the seller's problem, but he does have the buyer's money. If (as it appears) the buyer is refusing to pay the additional amount required for the shipping cost, there is nothing the seller can do to force the buyer to "stop playing games". The seller is going to have to do something- either send the item or refund the money.
In this case, I'd vote for returning the money.
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kerryann
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posted on October 2, 2000 10:02:01 AM
Amy's comments hit the nail squarely.
Not Kerryann on eBay
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rudy13
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posted on October 2, 2000 10:12:19 AM
Well, if it were me, I would just go ahead and ship the item and eat the $2.65 shipping. I think some people do this in order to get over. If it is this guy's first time buying from me, I would let it slide. The more you corrrespond with him, the more annoyed you will probably become. It is best to either ship now or return the money.
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mark090
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posted on October 2, 2000 10:14:17 AM
Kindly send him an email thanking him for his donation to [add favorite charity here], however he was the winner of your auction and is required to send full payment or appropriate feedback will be left.
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lani323
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posted on October 2, 2000 10:15:24 AM
Thanks for all the advice. I had sent the buyer a note earlier today and indicated that this is my final notice to request the remainder of the shipping price and that I required a response within 48 hours or I would sell to next bidder, etc. I also indicated I would refund the total amount paid via paypal. The guy wrote back almost instantly with this:
"You just don't get it do you? There is no way that this item should cost the price you are quoting me. I am so sick of sellers overcharging me and am not paying another cent to you. Either send my item immediately or you will get a horrific negative from me"
I paypaled him the money back with a note that this transaction has been cancelled and to not contact me again or bid on any future auctions. Let him neg me; I'm prepared to leave an appropriate comment/response as well. The funniest thing about this is that 2 other sellers contacted me today to see if I was having problems with this buyer. I think we all got the same form letter from him!
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kerryann
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posted on October 2, 2000 10:18:11 AM
You should send a cc: of the e-mail asking him not to bid on your auctions in the future to Safeharbor. They keep those kinds of things on file from what I understand.
I have no experience with that but I believe if they do bid again on your items, Safeharbor will suspend him. Please correct me if I'm wrong.
Not Kerryann on eBay
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twelvepole
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posted on October 2, 2000 10:23:40 AM
Good for you, don't let this buyer threaten you into doing something that obviously is not right.
He should of added the $3.20 to begin with. And probably would of had the item by now.
Ain't Life Grand... 
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scrabblegod
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posted on October 2, 2000 10:30:39 AM
As I understand it, if you file for FVF or NPB, he will not be able to leave you feedback as it will not be a completed auction.
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abingdoncomputers
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posted on October 2, 2000 11:34:58 AM
I would forward a copy of the email where he threatened a neg to SafeHarbor. This is feedback extortion. eBay defines feedback extortion as threatening a buyer or seller with negative feedback if they don't do something that they would not normally be required to do. Since you haven't received payment in full, you ARE NOT required to ship. Hence, feedback extortion. This is my take on the situation anyway.
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kudzurose
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posted on October 2, 2000 11:37:03 AM
scrabblegod, I wish you were right! But he can definitely leave feedback, and almost certainly will. Filing NPB alerts and for FVF does not interfere with the feedback process.
This is one of those situations where, in leaving feedback for him, I would add "sellers, email me for details!"
I am glad that other sellers emailed about him; I think many buyers don't know how often their fraudulent capers are being discussed by all the sellers they are dealing with. Email to and from other sellers has helped me enormously in deciding how to deal with some troublesome buyers.
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abingdoncomputers
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posted on October 2, 2000 11:37:44 AM
scrabblegod:
I believe that the buyer can still leave feedback even if the seller files NPB and FVF. If I'm in error here, someone please correct me.
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midnightdesigns
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posted on October 2, 2000 11:44:18 AM
I agree with abingdoncomputers, report this guy immediately, with his email threat attached. This kind of feedback threatening is exactly why so many people are "afraid" to leave feedback. This guy has absolutely NO right to determine the shipping costs FOR you. YOU are the seller. I would like to see him stroll up to the cashier after he pumps gas and say "LOOK bud, I am simply NOT going to pay you the full amount for this gasoline, I am sick of all you gas stations gauging us on gas prices, here is what I will JUSTIFY paying you..." Can you hear the SIRENS?? LOLOL
[email protected]
http://cgi6.ebay.com/aw-cgi/eBayISAPI.dll?ViewListedItems&userid=midnightdesigns
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amy
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posted on October 2, 2000 11:52:22 AM
A little off topic...but...I wonder if this buyer is a lurker here at AW and has been reading all the threads about "Seller gouged on shipping...charged me $3.20 and the postage was only 55 cents"
Maybe he decided to do something about it...after reading all the posts at AW.
(ps...he WAS in the wrong on this transaction)
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capotasto
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posted on October 2, 2000 12:06:57 PM
You could also warn this buyer that if he leaves inappropriate feedback you will forward copies of his emails and details of the transaction to your attorney with instructions to proceed against him for monetary damages for libel.
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HJW
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posted on October 2, 2000 12:19:58 PM
Capotasto,
I can't believe you said that!
I would just send the item. Forget calling
your lawyer about three dollars.
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VeryModern
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posted on October 2, 2000 02:53:58 PM
I have a pal who ships items like this with no return address ---- postage due whatever she was shorted.
Not suggesting it really, but it is amusing.
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njrazd
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posted on October 2, 2000 03:20:46 PM
Very Modern...excellent suggestion! Mail the item with the exact amount of postage the Buyer DID send and then let the USPS take care of the rest! LOL
******************
That's Flunky Gerbiltush to you!
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trkirk
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posted on October 2, 2000 06:08:53 PM
If you send an item through the postal service without enough postage and no return address and it arrives "Postage Due" the addressee can refuse to pay the postage, he is under no obligation to accept and pay for the package. The Post Office would not be able to return the item to you so it would go to the "Dead Letter" center. You would have no proof you mailed the item. You would then be in the wrong when the buyer says he never received his stuff.
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abacaxi
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posted on October 2, 2000 07:11:24 PM
lani323 -
File a NPB complaint on him (and get the other sellers to do the same). He'll be NARU real soon.
then resell to the next-highest bidder and send him back his money. It sounds like it's about getting other peiople to do it HIS way more than getting items he wants.
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