eventer
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posted on October 27, 2000 08:22:58 PM new
Just found this in the ebay seller guide:
A seller may contact the next-highest bidder if the seller is unable to conclude the transaction with the high-bidder within 3 business days. Therefore, high-bidders may lose their place as winning bidder if the high-bidder does not contact the seller within 3 business days of the end of the auction
The url is http://pages.ebay.com/help/sellerguide/after-whatnow.html
I don't recall seeing language quite this strong about the 3 day contact period in the past.
Does anyone know if this language is fairly new? Seems to be giving the seller's a bit more license to "move on" if there's no contact w/in 3 days from the high bidder.
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Valerie47
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posted on October 27, 2000 08:24:11 PM new
That's the way it's been for as long as I can remember...
____________________________________
The only place you'll find success before work is in the dictionary.
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pacoferrone
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posted on October 28, 2000 02:31:26 PM new
its been that way for the 3 years i have been selling
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mballai
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posted on October 28, 2000 03:05:13 PM new
It's probably news to scores of eBayers. How many times do you read here at AW of the countless reminder emails?
Phooey! If half of the transactions I have had are typical, the rule of thumb is "when I get around to it". It would be a very different scene on eBay if they started getting neg'd on Day Four or at least lost out on an item they really wanted.
I do think it is both entirely practical and possible to put the high bidders' feet to the fire by asking bidder number two to step up to the plate. If more sellers would do this routinely on Day four we'd see an end to many foot draggers on eBay.
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keziak
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posted on October 28, 2000 04:29:32 PM new
HI mballai -
OK, but how would that be done? Would the seller email the winner on Day 4 and say "I haven't heard from you, so I'm moving on to the next highest bidder and leaving you a negative"?
What about those cases where people decline to answer email, but the check is in the mail?
I am just trying to figure out how this would work. I usually have at least 1-3 transactions sitting around waiting for some sign of life from my winner.
Keziak
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twelvepole
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posted on October 28, 2000 04:31:48 PM new
what about sellers who don't contact you after 3 days?
Ain't Life Grand... 
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ohandrea
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posted on October 28, 2000 04:39:50 PM new
Good topic. I don't have any TOS at this point, but am thinking of posting in my winner notification e-mail:
If we have not received a return e-mail from you confirming that you are the winning bidder within 3 days, we will attempt to contact you again. If we do not hear from you within 48 hours after our second e-mail, we will consider this auction void and offer the item to the next highest bidder (or put it back up for auction).
Does anyone have a nicer way of saying that? I would have started using it long ago but can't think of a friendlier way to say it. But it drives me nutz not to hear back from a bidder.
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sg52
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posted on October 28, 2000 10:26:04 PM new
I don't have any TOS at this point, but am thinking
Why?
If you want to move on after 3 working days plus 48 hours, just do it. There's nothing at all to be gained by such terms on one's auctions.
Anyone who's already gone 5 days without contact isn't likely to be motivated by any term.
sg52
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mcjane
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posted on October 28, 2000 10:47:45 PM new
So if you don't get a response from the winning bidder in three days you contact the next highest bidder. You then leave neg FB to the first bidder. Does eBay protect you from retaliation which your almost sure to get & how would you leave FB for the runner up? And how would he/she leave some for you?
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sg52
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posted on October 28, 2000 11:20:12 PM new
. Does eBay protect you from retaliation which your almost sure to get
eBay never protects you from retaliatory feedback. Never. Very much like a term in that regard.
Only the auction winner and seller can leave each other feedback.
sg52
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mcjane
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posted on October 28, 2000 11:34:59 PM new
Well, it seems to me that if eBay encourages you to move on after three days (they really want you to make that sale $!!!$) they should protect the feedback of the wronged party. I know it will never happen though.
[ edited by mcjane on Oct 28, 2000 11:38 PM ]
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sg52
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posted on October 28, 2000 11:47:42 PM new
they should protect the feedback of the wronged party
It's difficult to distinguish wronged parties from liars.
sg52
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mcjane
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posted on October 28, 2000 11:56:30 PM new
sg52I certainly agree with you on that and thousands of deadbeats will get away with not getting neg FB because of it. An NPB is almost always the guilty party too.
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cozmo227
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posted on October 28, 2000 11:59:26 PM new
Been selling on ebay just under a year and have been lucky enough to not have it happen yet, but..
If the winning bidder defaults (for what ever reason) and I sell to the 2nd highest bidder, do I get a credit from ebay for the FVF??
What if I'm selling a diamond ring and winning bid is $2500 and number two is $1250, am I still expected to pay the fee on $2500??
Plus by selling to the 2nd bidder I'm not near as protected (if at all) on feedback, ect.
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mcjane
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posted on October 29, 2000 12:09:36 AM new
Good question cozmo227 I don't know, but my guess is you don't have to sell it to the second highest bidder and if the price was that much lower you certainly wouldn't anyway.
As for feedback I know sg52 is right, you just loose out. Not very fair is it.
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Glenda
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posted on October 29, 2000 12:21:51 AM new
cozmo227: You submit an NPB/FVF, selecting the option: "High bidder didn't complete the transaction. You sold the item to a lower bidder at a lower price."
Your account is then adjusted so you pay the FVF on the amount you got paid.
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cozmo227
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posted on October 29, 2000 01:18:42 AM new
Glanda: Thanks for the response, thats never come up but good to know just in case.
Also, if I do sell to that 2nd highest bidder and the deal goes bad (again, for what ever reason), can I file a NPBA on that sale??
Maybe I can't neg him for deadbeating and can't get back a FVF back but if he's deadbeating me will that at least count on him for NBP and goes toward NARU?
Thats still a "ebay" sale right?? Or am I totally hanging in the wind on taking a #2 bid.
Never came up for me, but would like to know.
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zeenza
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posted on October 29, 2000 03:48:53 AM new
These TOS change so often!!
It is a crime that EBAY is not bound by listing dates and times that they enter changes.
Hell, AT ANY GIVEN MOMENT any one of us could be in violation.
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ohandrea
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posted on October 29, 2000 08:07:34 AM new
Maybe I'm missing something.....
My auction ends on Monday. I e-mail the high bidder on Monday after auction close letting them know they won.
Are you saying if you don't recieve an e-mail BACK from the high bidder by Thursday (or even Wednesday) you offer it to the next bidder?
About 75% of my bidders respond within 3 days. The rest get a second letter, and they usually respond, sorry I was sick, or sorry my e-mail system was down....but most of them pay.
So, some of you are saying you just notify the winners once, tell them they won, and tell them you want to get a return e-mail within three days, and then move on if you don't hear from them?
So my TOS needs to be harsher then.
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BlondeSense
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posted on October 29, 2000 09:38:45 AM new
Ohandrea, I think the point is you can, if you want, cancel or go to the next highest bidder if you don't have contact after three business days. I think most sellers will wait to see if payment shows.
These are ebay rules, so bidders should be familiar with them. Therefore, I don't feel the need to cover them in my TOS, but I do reiterate them in my EOA letter.
[ edited by BlondeSense on Oct 29, 2000 09:43 AM ]
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ohandrea
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posted on October 29, 2000 10:32:41 AM new
I've always been a little confused about this. Originally, I interpreted the 3 day rule as an either/or rule....either the seller needs to contact the bidder, or vice-versa. NOT that both needed to contact each other within three days.
This has been a helpful thread. I think I will now state that I do require a reply within three days from the buyer. Not that I won't be flexible, but it doesn't hurt to set the ground rules, right?
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sg52
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posted on October 29, 2000 10:56:09 AM new
it doesn't hurt to set the ground rules, right?
Adding terms in no way affects the ground rules, but can negatively affect potential buyers' opinion of you as a person.
I look for common sense in a seller, a seller who is looking to take my money and send me my stuff without any peculiar sensitivities I'm demanded to watch out for. I do respond in a timely fashion, but if I were to somehow be unable to do so for longer than three business days, I'd surely expect the seller to move on in whatever common sense way the seller chose to do so.
The usual evidence of such common sense is a lack of "terms" in the auction description. Contrarily, the evidence for "watch out" is a list of demand/threat pairs.
sg52
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jojo00
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posted on October 29, 2000 11:32:04 AM new
Sometimes you don't even get the notification from eBay that the auction has ended within 3 days of its end. If you are involved in a lot of auctions, this can be a problem! Also, some people forget that it's 3 BUSINESS days, not just 3 days. Some people do not have access to their email over the weekend.
Ebay also used to recommended in the past that if you did not get an email response, that you obtain their real contact information, and try to contact your bidders using by phone. This happened to me in an auction I had won, where the seller's email system was down for several days. It was a good thing I contacted them by phone; I was able to pay for and receive my item, and no negative feedback or bad will resulted. This is something for both sellers and buyers to keep in mind.
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