posted on November 11, 2000 08:32:45 AM
Bidder received item I stated was hand painted. Contacts me today (about 2 weeks after shipment)..says it is not. A search of closed auctions reveals same maker items (7-8 approx) who all say hand painted. The auction went off very very cheap. The postage was 1/2 the bid. I forwarded proceeds to consignee. This bidder wants a full refund and wants to send it back AFTER I send the refund. What to do? I presented these facts to her in an email already.
posted on November 11, 2000 08:40:46 AM
Since it was for a small amount of money, I would probably just give her a refund. BUT only after she had returned the item. Then maybe you can relist it and recover your loss. Or return it to the consignee and get your money back from them. But for sure don't give her a refund until you have the item in your hand.
posted on November 11, 2000 08:54:34 AM
I recently received a neutral in my feedback over 9 weeks after the buyer received their item. Buyer stated that the item was shipped promptly but he was somewhat disappointed in the item. This without ever contacting me.
This was an item that that I purchased for $35.00 and listed with a $95.00 reserve. The buyer paid over $1000.00 for it.
This sometimes happens when a buyer is unable to sell the item for a large profit after shopping it around for offers.
posted on November 11, 2000 09:32:19 AM
Even if it will cost 1/2 the bid price to return it? Who pays the return postage? The entire thing is nuts to me. But thats me..
posted on November 11, 2000 10:22:30 AM
Zeenza ..... Unless you are 100% certain it was hand painted, I would refund the bid amount & the shipping costs [both ways] after the high bidder returns the item.
I see lots of items on eBay that state "hand painted" when in fact it's quite obvious, even via a monitor, that it's nothing more than a transfer decal with a few small HP highlights.
posted on November 11, 2000 12:01:41 PM
If you can prove with out a shadow of a doubt to the buyer this Item is as describe not just by search on ebay yahoo but you might want to send the photo to be apraised some how to prove the hand painting.
If you dont want to go that far I would just send the refund and shipping it will save makeing this person mad and harder to deal with.
you can do the refund either way send return money frist its a matter of trust on both sides.
My warning to you when selling for other as a favor or for a % of the sale make sure the person knows that they will not see proceeds of the sale for at least 30 days after the sale.
this is where you run into problems with others you sell for others, it seems like a great way for them to make easy cash they forget there is unhappy buyer returns refunds and shipping problems.
once they have there money and you sent the item there responablity to you is done, they are just out for the cash they get after all the person who bought is your custmer not theirs.
the better solution to selling for other is to out right let them know what you feel it will sell for at auction and that you dont sell for other and offer them 50%t o 60% of what the item will sell for at auction if they agree you own the item you are selling and all are happy.
posted on November 11, 2000 12:19:19 PM
I was going to ask you to post the jpg you used (NOT the auction) of the pic of the hand painting so that I could see how it appeared, just out of curiosity; but then I realized that the auction could easily be traced if you did that. Never mind
[ edited by HartCottageQuilts on Nov 11, 2000 12:20 PM ]
