posted on November 15, 2000 04:39:26 PM new
I just experienced a first --
A bidder bid on 5 cups I had for sale in a Dutch auction. She ended up winning only 4. After I sent her the end of auction notice, she wrote back and said she wanted to exercise her option not to buy if she didn't win the number she wanted.
I checked the Ebay rules, and, Yes, that's what it says. So I told her fine, no problem.
My dilemma is, what kind of feedback do I give? I think a positive is out. I don't think she deserves a negative because at least she was honest with me. What about a neutral worded something like, "Chose not to buy because of number won in Dutch auction."
What do you all think?
El
"The customer may not always be right, but she is always the customer."
posted on November 15, 2000 04:55:21 PM new
Why would you not give her positive feedback? You verified for yourself that she was following eBay policy. And you told her "fine, no problem" - now you want to tell her, in feedback, that her following the policies IS a problem for you?
posted on November 15, 2000 04:58:28 PM new
ewwwww...I don't think a neg or a neutral is in order on this one. The buyer bid on 5, was willing to pay for 5, and did have the option of not buying if she didn't get all 5. I don't think any feedback is needed at all.
posted on November 15, 2000 05:09:51 PM new
It would certainally be an injustice to neg someone for following the rules.
You obviously were surprised at this so you as a seller were not as familiar with the auction format as you should have been. Perhaps if you had been aware you would have listed them as a set, but too late for this transaction. I would not leave any feedback where there was a mutual agreement to not finish the transaction - even if your agreement was begrudged. Even a neutral would alienate this person as a buyer in the future - and there is no reason here to not want her bids again.
posted on November 15, 2000 07:51:47 PM new
I'm confused here. You're thinking of giving this bidder a neutral?
eBay rules are crystal clear on dutch auctions. Any bidder who doesn't win the number of items bid for is under no obligation to complete the transaction. And this is one of the few eBay rules that actually makes sense. Why on earth would you give anything less than a positive. IMO the best course of action is no feedback at all since there is no transaction to take place.
[ edited by abingdoncomputers on Nov 15, 2000 07:52 PM ]
posted on November 15, 2000 08:18:27 PM new
I am not "planning" to do anything in particular. I asked the question to see what the general concensus was on this. Does everyone automatically translate thought into action here? Is there no room for discussion and musing?
El
"The customer may not always be right, but she is always the customer."
[ edited by eleanordew on Nov 15, 2000 08:21 PM ]
posted on November 15, 2000 08:44:08 PM new
He said thinking. It did seem like you were pretty sure you wanted to do something - but perhaps the overwhelming response will encourage you to let it go. That would probably be best. Your motto about the customer that you attach is really a fine generous way of looking at it and would cover the fact you do feel somewhat mistreated on the deal.
[ edited by macandjan on Nov 15, 2000 08:47 PM ]
