posted on November 16, 2000 07:28:14 AM
I sent an email to Powersellers about a customer I left negative feedback for to see why they were still actively bidding. I did this after NPB and FVF.
The bidder has 26 positives and 4 negatives. Apparently all the negatives were not tied to NBP and FVF. This is the response I got from eBay. This goes to show that a negative don't do much good unless it is tied to NBP and FVF
Hello xxxxxx,
Thank you for taking the time to write us with your concerns.
I'm sorry to hear that this buyer has backed out of their commitment.
Above all, they didn't even try to communicate. This is very
frustrating.
As a mechanism to improve the online trading experience for all eBay
members, eBay enforces the Non-Paying Bidder Policy. As you know, this
policy works in conjunction with our final value fee credit system and
will take care of those deadbeat bidders automatically. If a seller
attempts to circumvent the system by failing to list the correct reason,
then a warning is never issued. As of now, the member has received four
negatives, yet they have not been suspended due to previous sellers not
issueing a NPB warning.
We are sorry for the frustration, however, the member in question hasn't
broken the User Agreement. As always, we recommend a phone call.
Communication is definitely the key to completing a successful
transaction. It's possible that the problem can be resolved amicably
with this approach. eBay encourages open and honest communication, and
believes that a simple misunderstanding can often be resolved with a
simple conversation.
We value your membership and hope you will feel free to contact us with
any further questions or concerns.
Regards,
KeVan H.
eBay PowerSeller Support
______________________________
eBay
Your Personal Trading Community (tm)
And if you follow the rule, then your claim is delayed while "trying to work out" the problem....By the time all the communications suggested by Ebay have taken place, claim is invalidated by having "gone past 30 days to put in claim..."
An easy way for Ebay to get rid of complaints...
********************
Gosh Shosh!
posted on November 16, 2000 12:32:01 PMrampaged: This goes to show that a negative don't do much good unless it is tied to NBP and FVF
Feedback and NPB/FVF are two completely different things.
Feedback: When an account reaches -4 (NOT "just" 4 negatives), it is automatically prohibited from bidding, listing, or leaving feedback. If reported to eBay, the account is NARU'd. Score is always visible, negs must have been left by unique users.
NPB/FVF: When an account gets 3 NPB "black marks," it is NARU'd for 30 days. When it receives a 4th NPB, it gets a permanent suspension. I think an account can still receive black marks even while on 30-day suspension (therefore, they could be on a 30-day suspension one day, and a permanent suspension a couple of days later if a 4th seller filed). Score is not visible, NPB/FVF must usually have been left by unique users. NARU is, I believe, automatic.
Shosh: I'm not sure I follow you. Seller can file for NPB in as few as 7 days after auction close, or as far out as 45 days. FVF can be filed 10 days later, up to 60 days after auction close. All dates after 7 days are seller choice.
Conversely, a buyer can make a "claim" for insurance within 60 days of auction close.
posted on November 17, 2000 08:32:07 PM
Er, ok, then someone explain why I had a chick win ***12** auctions, reneg on every single one.. and still be non-naru'd? I filed NPB alerts 2 weeks after non payment; listened to 2 weeks worth of excuses then spend another 3 weeks being completely ignored.. subsequently filed for my fees back AND left her a negative feedback for each and every transaction.. and she's as free as a bird? Annoyed me to no end; I still sit and wait for the 12 retaliatories.. I understand that because I'm only one seller, I only count ONCE. Not 3 times, not 12 times, not 3 gadzillion times. Makes ya wanna cry, don't it?
[ edited by jenado on Nov 17, 2000 08:34 PM ]
posted on November 17, 2000 08:46:38 PMjenado: As originally set up, a single seller could get a bidder's account suspended by filing multiple FVF requests. Multiple FVF requests by the same seller are now reviewed and, if only that one seller has filed, they are probably considered as "one" black mark.
posted on November 18, 2000 05:43:38 AM
If the four FVFs are from unique sellers, the naru is automatic. If they are from the same seller, you have to email safe harbor to get them naru'd. I am waiting to file #8 on a deadbeat, and will email safe harbor to have their account closed. So far, with 7 filed, they are still active.
?
[ edited by jenado on Nov 17, 2000 08:34 PM ]