posted on November 22, 2000 03:23:03 PM new
I mailed a package to Portland, OR on Nov. 3 via Priority Mail. According to USPS Tracking, it arrived at 11:50 a.m. on Nov. 6. My buyer is saying they never got it. The buyer never said anything until I questioned him - more than once - if he had gotten it. Now he is saying that he didn't. I told him to check with his local post office and gave him the tracking number. If he insists that he never got it, do I owe them a refund? Please advise.
posted on November 22, 2000 03:28:16 PM new
Muriel: This is interesting. I shipped a package via priority mail on Nov. 4 to Portland (no tracking as it was a personal package). It never arrived.
As for your situation, it could be that the buyer hasn't picked up the package (maybe he didn't get the notice, or maybe he forgot).
posted on November 22, 2000 03:32:51 PM new
Maybe the package will come back to you,it's still possible,give it at least another week. As for do you "owe" them a refund....tough call,I mean they didn't pay for any insurance, and you do have proof that you mailed it ,AND that it arrived at stated address. If you want goodwill,I would "Split" the responsibility with the Buyer, and offer Half the money back,in case it is lost forever or stolen. BUT I think you have fulfilled most of your resposibility so far, the rest is goodwill.
[ edited by docpjw on Nov 22, 2000 03:34 PM ]
posted on November 22, 2000 03:34:02 PM new
I would say since you tracked it and tracking says it has arrived the burden of proof in on the buyer to prove they dont have it.
MY qustion is this you sent the package priority nearly 19 days ago why did this buyer wait till now to say they never got it.
posted on November 22, 2000 03:43:53 PM new
To answer a couple of your questions, yes, it was insured. Which was stupid because they were four plastic, or Melamine, bowls that were pretty cheap. But regardless, they WERE insured. Yes, I gave the buyer the tracking number. And I do find it odd that I never heard from them until I hounded them about whether they had received the package. I wanted my feedback, so I thought I'd better keep trying to follow up! So I guess I'll just sit tight. By the way, they sign each of their e-mails with "Just Be". Just be what? Be crazy? Be gone? Be cool? I don't get it.
posted on November 22, 2000 04:19:58 PM new
Although the Post Office Tracking shows item was delivered, there is no way of knowing if someone else picked it up in the mail box, or on the porch; item is "delivered"; just in the wrong hands...
It would seem that since it was indded delivered, you should not be liable...But that's just my opinion...
On the other hand, if these plastic bowls were inexpensive, you might consider showing good will by refunding, minus the shipping and insurance....then not accepting bids from that person again if you still have a bad feeling....
********************
Gosh Shosh!
posted on November 22, 2000 04:31:10 PM new
I personally would let this one sit go silent for a bit I wouldnt send another email.
I would also forget the feedback for this sale. no one can be totally sure what goes on at a distance BUT.
I think I smell a game of cat and mouse here
you hound enough about something some people will tell you just what you were not looking to hear. you know you bugged me now its my turn.
this person had the tracking number chances are they knew it was insured and if it didnt show in three or four days they would have been all over your email for that insurance receipt.
I been selling over a year now I learned one thing in this online selling no word from a buyer is good news, one in 50 sales will bring a last thank you item received email from a buyer, 1 in 20 will bring a positive feed back.
The bad news of damaged item no receipt of item or the I need the insurance receipt notice waist no time finding me fast.
And in the case buyer is new frist time buyer the neg feed back will hit before there email new buyer neg now talk later.
posted on November 22, 2000 05:29:45 PM new
Muriel ~ I think I would go by the PO's standard on this.. they're not going to pay out on the insurance claim.. for loss because the tracking shows that it was delivered. Since it was insured follow the insurance 'guidelines' and apply for the insurance. At that point, it's going to be between him, and the PO, where it belongs in this case.
posted on November 22, 2000 07:20:37 PM new
I received an insured priority mail package yesterday. I had to sign for it. You may want to ask the post office if anyone signed for it. I say do not pay one cent. You have proof it was mailed. I've been hearing so much BS from buyers and sellers not performing lately that I don't believe anyone anymore. Sad to say.
