Zazzie
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posted on December 8, 2000 02:47:48 PM new
I've been real lucky---never had a parcel go missing or items broken. So I guess I was due.
I mailed some books to someone in New York City--using USPS and getting delivery confirmation. Post Office says the box was delivered--buyer says it wasn't---but he was out of the country on the day the post office claims to have delivered.
Now what do I do??
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VeryModern
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posted on December 8, 2000 02:50:27 PM new
I don't think you are responsible.
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shaani
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posted on December 8, 2000 02:57:43 PM new
If the post office has proof of delivery I think it is the buyer's problem who picked up his mail that day.
So he should hassle it out with them and the post office. It shouldn't be your problem as you have done everything right. That is my opinion anyways.
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Zazzie
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posted on December 8, 2000 03:16:59 PM new
He claims that the the US post office say that it is the responsibility of the sender to track the package.......which I did.
Oh well..I don't think this is going to be pretty.....the one bright light in this transaction is he thinks he paid with his VISA is says he will be calling them to do a charge back---but he didn't---he paid by cheque.
He's been confused about this transaction from the day he ordered.
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Zazzie
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posted on December 8, 2000 03:20:28 PM new
one more question---if the post office claims they delivered and has proof with the Delivery Confirmation---Insurance would be useless in his claim that it didn't arrive---Right???? or Wrong???
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HartCottageQuilts
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posted on December 8, 2000 03:28:47 PM new
He's been confused about this transaction from the day he ordered
Merry Christmas, Zazzie. Hoo boy.
So the package was insured too? What's the insurance-claim procedure,if the recipient wants to pursue it? Does he need any paperwork from seller? If not, could recipient claim "damage" at the PO and get his $, and then try to hit up Seller with a claim package never arrived despite DC confirm?
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Zazzie
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posted on December 8, 2000 03:32:30 PM new
---sadly no it wasn't insured---but I just want to know if a claim could be made (if I had insured it) if PO says it arrived at the address
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rancher24
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posted on December 8, 2000 03:50:56 PM new
Zazzie...You might suggest that this guy check with his building superintendant...I had a similiar situation a couple years back & it turned out that the super had taken the package in (when tenant wasn't home) and then forgot to inform the tenant....Worth a shot...
~ Rancher
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seyms
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posted on December 8, 2000 03:53:43 PM new
Zazzie-do you know why the customer thinks they paid with a credit card?
The PO would most likely decline to pay that claim due to the DC showing delivery.
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Bluee
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posted on December 8, 2000 03:58:22 PM new
Buyer's problem. Prepare for a neg.
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Zazzie
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posted on December 8, 2000 05:01:39 PM new
I don't know why he thought he paid by Visa---the cheque he sent got sent back to him for more postage--so to me it would be kind of hard to forget
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DWest
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posted on December 8, 2000 05:02:50 PM new
It's the buyer's responsibility. He knew he knew he was going to be out of the country. He should have asked the post office to hold his mail until his return, or he could have asked the seller to delay mailing the package.
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twinsoft
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posted on December 8, 2000 07:54:33 PM new
Agree with Bluee.
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toynation
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posted on December 8, 2000 08:22:50 PM new
Buyers Problem! If he is still giving you a hard time direct him to this post so he can see that we all think he is wrong, and you are right! Beware there are a lot of loosers out there!!!!!
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cdnbooks
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posted on December 9, 2000 07:15:50 AM new
Zazzie
I think you are right that sooner or later a package goes missing. My first and only was in October.
If the post office shows you delivery confirmation that's all you can be responsible for, unless the Buyer suggests that you should have flown to NY to receive it for him. You could ask him what else it was that YOU were supposed to do. Be interesting to see his answer, might get him thinking about the fairness of it all.
Not much you can do about the neg other than than making sure you give a good response to it.
Tough luck.
Bill
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Zazzie
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posted on December 14, 2000 04:54:06 PM new
Yippee!! Email from buyer---parcel has been located!! There is no doorman to his building---so the Postal delivery person delivered it to the building office---but no one there ever told my buyer and he didn't expect to have anything delivered there.
I talked to a whole bunch of real nice postal people at the NEW YORK station where the parcel was delivered from---and they were the ones to figure out where it got to.
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