posted on December 11, 2000 07:58:19 PM new
i mailed an uninsured package the bidder says she has not received it. she is emailing me from a different name than the winning name and said the wrong size and amout? i have asked her to check her post office and i did the same. the item did sell for $58.00. i paid for uninsuereed postage. i have not heard from her in a few days. if she does not get it do i refund? refund half. this has not happened before i have sold a little over 100 items and have not had a problem yet. how do i know she is telling the truth?
thanks for any advice!
julie
posted on December 11, 2000 08:13:55 PM new
Before I did anything else, I would double check with the buyer to be sure we are talking about the same item. From your post, it sounds as if it's a different item and a different price...and the buyer wrote to you from a different email addy. This could mean a simple mixup on the buyer's part, rather than anything more nefarious.
posted on December 11, 2000 08:16:51 PM new
Imabrit---does that go for my missing package too??? Delivery Confirmation says it arrived at the address---buyer says it hasn't.
The post office confirmed with me today that Postal Insurance would not have covered this item if they show it as delivered.
posted on December 11, 2000 08:19:02 PM new
sleepo---that might be an interesting scam---claim to be the buyer but with a different email address and claim the package was missing
posted on December 12, 2000 05:56:18 AM newsleepo: Before I did anything, I would forward the e-mail to the original e-mail and ask them to confirm they are this person.
After that, I agree with imabrit in that you have to decide what you would want to have happen if you were the buyer. I have only had one non-insured package go astray in my few years of selling. I normally sell one-of-a-kind items but I had a duplicate that I sent to the buyer at no additional charge.
For what it's worth, I automatically insure any item over $50. I figure that I could eat the under $50 items if it became necessary. Most items that I think will go for over $50 I just add the insurance to my TOS and they know it will be insured when they are bidding on it.
