posted on January 8, 2001 09:19:08 PM
*** EXTENDED MAINTENANCE PERIOD ON FRIDAY MORNING, JANUARY 12 ***
The eBay system will be unavailable on Friday morning, January 12, between 00:01 PT and 07:00 PT for scheduled maintenance. Please note that this maintenance time has been extended by five hours to accommodate important system changes.
The maintenance is being done as part of an overall commitment to providing the level of service expected by our members. During the maintenance, we will be upgrading hardware components as recommended by our vendor.
Because of the duration of this particular maintenance, we are extending auctions as a courtesy. Items that were scheduled to end Friday, January 12, 2001, between 00:01 PT and 08:00 PT will be extended by 24 hours.
As with all regularly scheduled maintenance, the indexing cycles are delayed but catch up later in the day on Friday after the maintenance is complete. Because of this, you should expect Search updates to be 12 to 15 hours behind on Friday following scheduled maintenance. Please note that this does not impact Listings indexing cycles.
If you have an auction that is going to be negatively impacted by ebaYs outage you might want to end the auction early and request a refund of all your fees. This might be particularly true of auctions ending on Friday 12 Jan at 08:00 PT - as they will only have 1 hour of exposure on that day, once the site comes back up. Request listing, and special feature fees. Go to the form at http://cgi3.ebay.com/aw-cgi/eBayISAPI.dll?
SendSupportEmailShow&subject=Credit%20--%20How%20can
%20I%20receive%20credit%20for%20insertion%20fees%3F%20Send
* The item number(s) of the ended auction(s)
* The specific fee(s) charged for them
* Your seller's email address or User ID
* The phrase, GIVE CREDIT in the Subject line or first line of the message
This can also be accessed from
http://pages.ebay.com/help/basics/select-support.html
A very handy tool with which to CANCEL bids and end auctions can be found http://www.vrane.com
It would be a good idea to email your bidders and explain why you are
ending the auction early - and MAKE SURE YOU CANCEL ALL BIDS PRIOR to ending the auctions. -Rosalinda
TAGnotes - daily email synopsis about the Online Auction Industry
http://www.topica.com/lists/tagnotes
[ edited by rnrgroup on Jan 8, 2001 09:20 PM ]
posted on January 9, 2001 01:16:42 AM
Thanks for posting, Rosalinda. Yikes what a headache...but I wouldn't have known about this if it hadn't been for you so thank you, thank you, thank you!
posted on January 9, 2001 06:13:15 AM
"As a courtesy"? Gee, how magnanimous of them. Why do they act like they're doing us a favor, when it is simply what they *should* do when they unexpectedly shut the system down during what would usually be a normal selling time?
