eauctionmgnt
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posted on January 10, 2001 08:25:29 AM
I've got a problem that I'm not sure how to deal with. I have a bidder who won one of my auctions. I contacted him within 3 days with my EOA notice. Since then, I have received about 6 e-mails from him stating that he has received no e-mails from me and is wondering what is going on. After each e-mail, I respond to him with my EOA again. It is obvious that while I am receiving his e-mails, he is not receiving mine. Any suggestions?!?! I am worried that I am going to receive a negative feedback through no fault of my own! (he's already threatened it.) How can I contact him?!?! (and why do the difficult customers always happen with the $15 items?!) Please give me any advice on this subject. Thanks for your help!
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avmom
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posted on January 10, 2001 08:30:17 AM
A) Email from another location (ie yahoo.com).
B) Request bidder information through eBay and call your bidder.
avmom (not avmom on eBay)
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mrpotatoheadd
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posted on January 10, 2001 08:31:58 AM
You can try going to the auction listing page on eBaY and using the "Mail this auction to a friend" link.
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nycrocker
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posted on January 10, 2001 08:36:29 AM
Sorry if I sound like a suspicious, jaded new yorker, but could be he is pretending not to have received your emails cos he changed his mind... ??? (aka: Deadbeat??) Hmmmm. If he is legit, then please disregard this comment. 
Rocker
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sharkbaby
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posted on January 10, 2001 08:39:21 AM
I have msn and, for some unknown reason, when I email certain types of addresses (like excite.com) it never gets there. So I have to go to my hotmail addr & sent it out and it seems to always arrive.
I have had customers that said they know other people who use msn that have that problem.
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eauctionmgnt
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posted on January 10, 2001 08:47:26 AM
avmom & sharkbaby:
I've tried sending out through three different e-mail sites already... but, avmom, your idea of getting the Bidder information sounds good. Where do I go to get that?
Mrpotatoheadd:
Great idea with the mail to a friend... I just gave it a try... we'll see...
Nycrocker:
The thought has crossed my mind... of course..
but, I kinda think this one might be legit. He's obviously a newbie (5 FBR) and is probably just having problems with his e-mail.
Thanks for all these suggestions... keep posting away if you come up with any more ideas! I really appreciate all this help.
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eauctionmgnt
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posted on January 10, 2001 08:47:37 AM
ooopppsss... posted it twice 
[ edited by eauctionmgnt on Jan 10, 2001 08:48 AM ]
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capefeartrading
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posted on January 10, 2001 09:03:53 AM
Actually I've also had the very same thing happen to me - had about 11 auctions to end one day (Whew!) - sent them all EOA e-mails. About half I heard back from - 2 e-mailed me requesting info. (they had not received MY e-mail TO them) and about 3 or 4 I had no response from. So anyway, I sent them the same e-mail (forwarded it to them) again - and one has responded! I thought it was just me! Maybe e-mail is getting as bad as the U.S.P.S. was(/)is over the Christmas Holidays! 
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avmom
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posted on January 10, 2001 09:17:08 AM
eauction,
Try here .... the personal information will be mailed from eBay to both of you.
http://pages.ebay.com/search/members/user-query.html
I know because I've called and it opens up the line of communication again. Good luck!
avmom (not avmom on eBay)
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paulswife
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posted on January 10, 2001 09:26:54 AM
are you replying back to his email or are you inserting his email address into the email?
my .02 worth
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eauctionmgnt
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posted on January 10, 2001 02:14:29 PM
Great News! I just got a response from the e-mail I sent out through the eBay "mail this auction to a friend" option! Thank you so much for suggesting this Mrpotatoheadd! I will have to remember this trick in the future. Thanks again to everyone else!
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