posted on January 11, 2001 11:13:02 AM new
Monday I got an email from a customer that wanted to know when I would be mailing their widget out, auction ended before Christmas. I mailed that sucker out before Christmas. Tuesday I get another email from someone regarding a widget that was mailed in the same batch. When would they be getting their item? I just received ANOTHER email with the same question. I am quite irritated and I dont' know what to do. All of these folks payed with PayPal and I shipped Priority Mail. I dont want them to assume I'm frauding them as I dont want to lose my PayPal access, and I wnat them to have their widgets as they paid for them and I did mail them. Is it common for the post office to lose batches of items all at one time? Will they be able to trace down the items with just a mailing address, even though there was not tracking or confirmation? I will have to refund these folks their money if they don't get their items, as that is the right thing to do. But it bothers me that in a bulk of mailing like I did at one time, I"m suddenly finding different people not receiving their items. I thought people were just bad about leaving feedback. Apparently they aren't leaving feedback because they aren't getting their widgets!!!
posted on January 11, 2001 11:24:58 AM new
If you can find your receipt and the mailing addresses and the date these items were mailed, take that info in to the post office you mailed from and ask for their advice.
I would wait a full 30 days before refunding, as it is entirely possible that all of the packages are sitting in the same place (back corner of a USPS distribution center?) waiting for someone to stumble onto them.
[ edited by debbielennon on Jan 11, 2001 11:28 AM ]
posted on January 11, 2001 12:07:55 PM new
The same thing happened on a few of my items that I shipped to customers.
Well first, you should be emailing your customers the day you shipped to let them know the package went out and when to expect the package. You can track the outgoing emails to your postal receipts that way.
My packages arrived eventually, about 15 days after I shipped Priority Mail.
I asked the clerk at the window what had happened. He pulled out a memo issued by big postal honchos and showed me the memo. It said that there were too many packages mailed before and after Christmas. What had specifically happened is that USPS ran short of cargo space in the airplanes. A decision was made to fill the cargo spaces with Expres mail and packages first. Evidently cargo holds got filled with Express and Priority Mail was left behind to accumulate and pile up.
I asked if I shouldn't get the shipping costs refunded since delivery wasn't made within 2-3 days. The clerk laughed in my face, said it was the funniest thing he had heard in a long time.
posted on January 11, 2001 01:13:55 PM new
This has really been a problem w/Priority Mail and there's probably not a thing we can do about it.I purchased something on ebay, paid for it and the seller assured me it was mailed on 12/18. I was kicking myself for not insisting on Priority Mail - assuming it was sent Parcel Post. It arrived yesterday, postmarked 12/18 and sent PRIORITY! The Postal Service is just too much.
posted on January 11, 2001 01:23:10 PM new
Same here...I have four newbies demanding their items. I have shipped everything within 24-48 hours of payment (48 only if I got a payment late on a Saturday.) Now three of the four are threatening Negs. It makes me so mad I could scream!
I have shipped daily through two Blizzards, and a death in my family...and I deserve a neg? Grrr..
posted on January 11, 2001 01:28:40 PM new
I shipped a package to Canada via air mail. I shipped on December 19 and it was finally delivered on January 10. The buyer wrote a few days ago wondering where his stuff was and Wrote back 3 days later that he finally received it. Seems there is some serious backups in the mail system.
