posted on January 13, 2001 08:40:30 AM
Site says it's undergoing system maintenance.
Here's the message:
As a valued customer of CCNow, we wish to notify you of maintenance to our online shopping and transaction processing services. CCNow apologizes if this maintenance may keep you from processing your purchases or orders. Your patience and understanding during this maintenance is greatly appreciated.
Please feel free to contact CCNow if you have any further questions at 1-877-CCNOW-77 or 1-800-884-7476, or email us at [email protected] or [email protected] and we will respond to your request as soon as possible.
Our normal system functions will be restored as quickly as possible following the completion of this system maintenance.
posted on January 13, 2001 12:33:48 PM
I'm a seller from Asia and using the CCNow to collect the auction sale. Actually CCNow owe me money, and some of my customers are waiting to pay through CCNow. If CCNow down, I'll lose money and probably the buyers couldn't complete the transaction.
As I'm non-American, is there any protection for the international user - in case if the CCNow closed the door? Of course I really hope not the case, CCNow is really one of the few global player in the internet bussiness.
posted on January 13, 2001 01:03:05 PM
They are not out of business - and noone will lose any money in their accounts.
I just spoke to them. They have been down for approx forty hours and are doing their best to get back up and running.
Auction buyers will have to sit patiently while the problems are resolved before they can be invoiced. They are redirecting customer orders directly to the sellers email address in the event of a webstore purchase.
posted on January 15, 2001 09:37:06 AM
Thank you genie9, I appreciated very much your timely help for information, which made me feel much better. I also found out that this message center is so powerful. However, the auction payment system still not yet recover. More and more buyers are waiting to pay (already 4 days!) I start to loss my hard earned creditbility. It is too bad that paypal is not available for me international seller, what I can use is CCNow.
posted on January 15, 2001 10:14:40 AM
Im sorry to hear this Chapter. Offer your buyers the option of using www.BidPay.com - perhaps you can split the $5.00 fee with them as a gesture of goodwill. Thats up to you, of course.
I know how awful it is to have so few payment options for sellers outside of the US. So much of my business is from Canada to another country and I hate having to rely on US businesses to determine how that transaction is going to take place. There is a lot of business opportunity to explore there.
As for CCnow, I think they are certainly losing their credibility by not having a working backup system in place, as they claim they did. This is going to cost them all lot of business in current lost sales and future ones!
