posted on January 22, 2001 11:06:05 AM new
I paid via paypal for a widget on 12-27. I still don't have my item from the seller. Seller won't answer telephone nor has he responded to 10+ emails I sent inquiring to the status of my order.
I filed for fraud and insurance with ebay, but because my bid price was less $25, I don't qualify for ebay ins. The way the paypal TOS in written, a few people on another board say I'm not eligible for the paypal bidder protection insurance even though I'm verified and the seller is verified. I've written and written to paypal and I'm not getting any answers. I also emailed Damon, and got an answer? which did not address my question.
So, if my package isn't received today, and IF I don't get a satisfactory reply from paypal today, I plan to do a chargeback. I need to hear your experiences, plus and minus, so I know what to expect. If this means I give up my paypal account, so be it.
Please let me benefit from your experiences, so I can do this right.
Not my name on ebay.
posted on January 22, 2001 12:12:04 PM new
Hi Valleygirl --
Sorry nobody's offered any suggestions. I, myself, have never had the misfortune of doing a chargeback, so I can't offer any concrete advice.
I do agree, though, that at the mention of a chargeback, Paypal will shut you out of your account, so I recommend clearing out any money, and I would also redirect my customers elsewhere.
posted on January 22, 2001 12:14:09 PM new
Thankfully, I have no current auctions listed. And my account is at 0, since my last purchase, which is the guy to ripped me off.
Not my name on ebay.
[ edited by Valleygirl on Jan 22, 2001 12:14 PM ]
posted on January 22, 2001 04:29:00 PM new
ValleyGirl,
I haven't had a PayPal chargeback, but I have done chargebacks to Amazon Payments, and currently hoping for a Billpoint chargeback.
I think the main concern among PayPal users is them freezing your account if you initiate a chargeback. If you have any money in your Paypal account, get it out before you go for the chargeback.
Contact your credit card company, and tell them you didn't receive your goods. Non-delivery is much easier to chargeback for than damage or unsuitability. You will have to provide them with the details of the transaction, and all the attempts you have made to resolve it (both with the seller, and with Paypal), and it should be pretty straightforward.
They will give you a conditional chargeback, pending the outcome of their investigation of your case. They have certain things they have to cover to ensure that the seller or Paypal cannot initiate a re-chargeback. If you are accommodating and helpful to them, it is more likely you will succeed.
