rhondalee65
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posted on January 22, 2001 04:38:12 PM new
I just had a buyer send a check for $25.00 - the winning bid with shipping and insurance totaled $23.05. They even sent my notification email with the correct totals. There was no note saying buyer expected change. This has happened to me a couple of times before.
Has anyone else had this happen? Why would the buyer overpay?
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sharkbaby
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posted on January 22, 2001 04:43:16 PM new
I've had buyers round up, but never ask for change. It seems especially odd since your customer wrote a check. Maybe they just round up all their checks so subtraction is easier...??
I have accidentally overcharged on shipping and I just put the difference in an envelope and packed it with the item and a note.
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deby0
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posted on January 22, 2001 04:44:13 PM new
I have had several buyers do this with checks, some tell me to keep the change and others never say anything....so I just keep the extra. Some people like to write checks for even amounts in order to keep there math easy when doing there checkbook....
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mommakat
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posted on January 22, 2001 05:50:59 PM new
I always send alittle extra, and a note saying why.. hmmm, I have lots of repeat business... I wonder why??
course i deal with beads, so it's easly to through in little extra, harder with other types of goods...
MommaKat
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barrelracer
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posted on January 22, 2001 06:31:30 PM new
I send the change back with their item, unless they say to keep it.
I used to keep it, but reading these boards one day there was a thread on this, and I was surprised by the amount of buyers that expected change. So now I give it to them.
~Not barrelracer on ebay, don't pick on them!~
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cix
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posted on January 22, 2001 06:42:08 PM new
I do not give change. I do like mommakat and try to throw in a little extra. I have even had a payment that was so much over the real amount, I sent the buyer 2 of the item they won.
They were very happy.
Of course I always inform the buyer if they over pay $1.00 or more.
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bunnicula
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posted on January 22, 2001 07:41:44 PM new
In cases like this, when I email acknowledging receipt of payment, I mention that they overpaid & that I will be sending their change with the item. Some buyers have replied, telling me to "keep the change" & in that case I will. Otherwise I send the change.
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rhondalee65
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posted on January 22, 2001 08:27:55 PM new
While I don't want to anger a buyer - why should I have to send change for a check? I didn't ask for $25.00, the email states total with optional insurance as $23.05. I'd think it would be fairly simple to write a check for the correct amount.
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sharkbaby
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posted on January 22, 2001 08:30:52 PM new
Oh wow, you know what? I misread your initial post and thought it said there WAS a note asking for change. Oops! Sorry about that.
I have often had buyers round up just as a nice thing to do and, unless they state otherwise, I do not believe that they expect you to return change to them.
shark
______________________________
Sticks & stones may break my bones, but words can break my heart.
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Microbes
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posted on January 23, 2001 06:00:40 AM new
I had one buyer send me a MO for 113.00 on a 16.00 deal. He had two purchases, and had sent the wrong MO's to the sellers (The other seller got my MO).
I emailed him, and he told me to cash the MO, send his merchandise, and buy another MO for the balance minus the cost of the MO. I did, and got great feedback from this buyer.
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danilynn71
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posted on January 23, 2001 07:42:23 AM new
What about buyers who include tax? Even though my invoice (I use auctionwatch) says NO TAX in bold letters, I had that happen yesterday. We're only talking $1.12 here. Should I refund? I thought of just using the extra $ for insurance, so it does beneift the buyer, and I'm not just keeping it.
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BlackCoffeeBlues
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posted on January 23, 2001 08:49:51 AM new
I do what Bunnicula does, unless it's less than $1.00 in which cases I most often won't bother to avoid sending loose coins. I know my mom, for example, ALWAYS rounds her check amounts up to the nearest $1 because she says it's easier to balance her checkbook this way. I've noticed the ones most likely to overpay are my international bidders who pay cash. Go figure.
Sheri
[email protected]
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paulswife
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posted on January 23, 2001 09:45:46 AM new
Paul had one buyer send a $10 bill for a $9.77 auction and asked for change back. he threw in a quarter. the only reason he didn't put in 23 pennies is because the shipping would've gone up over the amount charged.
personally, i wouldn't have asked for change back.
my .02 worth
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llama_lady
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posted on January 23, 2001 10:34:26 AM new
I've had a buyer recently send me a nickel too much (sent partial cash)AND he asked me for the change! I made a small slit in the side (where the tape is) and pushed the nickel inside while thinking about lots of mean things. 
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batcat55
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posted on January 24, 2001 09:31:52 PM new
On the other hand - I had mixed up shipping costs on 2 different items going to 2 different buyers - I sent a check for the over payment ($5) of the shipping charges to that one and requested from the other one that they please pay the balance of $5 for the actual and obvious shipping charge - she REFUSED!! Not a very nice and neighborly Ebayer!!
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slw12
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posted on January 24, 2001 11:24:26 PM new
WOW I must be too soft. If I have an auction finish at US$19.95 for example, I ask my buyer to send me $19 (because they send cash to me in Australia). I always round down as a nicety I guess. I think its adds to the feeling of the buyer getting a "bargain". I found some though ingore my offer and round it up. That's fine some people don't like it cause they think you are offering charity..(weird I know but that is how some people think). Well thats my experience..and my opinion. Bye
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