posted on January 23, 2001 04:40:48 PM
Here's the story...
Shipped a NIB somewhat expensive watch on 1/8. Included the warranty card, operating manual...made sure it was securely packed with bubble wrap. Before shipping, I double-checked to make sure it was in working order, and then pulled out the little pin, so as to not waste the battery while it was in shipment.
Today I get an email from the buyer. They received the watch TWO weeks ago, but just took it out today to wear, and it doesn't work, according to her. They want a refund or replacement.
I'm not sure how to approach this. The two week delay gives me pause to wonder. They paid via Billpoint, so if I refuse to refund, I could get hit with a chargeback.
posted on January 23, 2001 04:44:54 PM
Is the buyer positive that they pushed the pin all the way back in? We had a watch that we thought had died, and it was just that pin not pushed all the way in.
posted on January 23, 2001 04:47:28 PM
Hi Jules...
I'm always worried about chargebacks...that's why I won't use Billpoint or services like it.
I wonder...are there no rules to protect the seller in a situation like this? Can a buyer get away with an arbitrary chargeback...if they broke the item...if they just plain don't want it?
What can the seller do about an unjust chargeback? Is there any recourse with the credit card company for the merchant?
