posted on January 31, 2001 08:33:53 AM
Hello. Looking for a little advise on how to handle a new problem for us. We deal mainly with sports trading cards and some other collectibles. Recently on Ebay, we have been receiving requests for refunds due to cards being damaged, etc. We have well over 1300 positives and run a store so we know our grades etc. We explain fully on the conditions and overall appearance on cards and never had complaints. Now this past two weeks, we have had four people request refunds on cards that are not in the condition described in our ads. We grade each one and most have pictures. We have great customer service and never question returns. However, this one that came back today was not even the card we sent. So they switched the card on us. Another lot was Kelloggs cards. They have a tendency to "crack". The ones we sent were in perfect condition. There are two of us doing the ads. I personally took the picture and described the excellent condition. This person says the ones he got were cracked and wants a refund. I know they were perfect. So I guess we have to chalk it up to experience.
So we are asking if there is a way to run a disclaimer in our ads to state that the cards are described and shipped out that way. Seems people are cherry picking some cards to either get better cards back or to grade them. Any advice?
Thank you
posted on January 31, 2001 09:28:09 AM
I buy cards frequently on ebay, and what some of the sellers do is put a small seal on the top loader, stating if seal is broken, no return is possible. Seems that that will work pretty well.
