I just filed 5 NPBs this week. I dont' know entirely how they work. The email from ebay said that 'If, however, your seller {me}is still unsatisfied after this period, you may receive a Non-Paying Bidder (NPB) warning from eBay.'
My question is this, how will ebay know if I'm satisfied or not? Will they contact me, or do I have to do some follow up? And, If I have to do the follow up, where do I go to do that? I know that for 2 of these, I will not be 'satisfied.'
posted on February 14, 2001 07:30:52 PM new
10 days after you file the NPB you need to do the FVF and that will say it all except, of course, for the negative feedback you will leave.
posted on February 14, 2001 07:58:15 PM new
When a seller files for a NPB Alert, a message is sent from ebay to the person who bid on your auction and has somehow violated the terms of service. The most common violation is non payment.
When ebay sends this message to them, this message includes the bidder's obligation to pay for the auction. It's the final 10 period that you have to wait for the buyer to pay for thier auction. If after the 10 day period, the buyer has not paid you, then you should re-contact ebay and receive a refund for the amount of money you paid ebay in Final Value Fees. When you re-contact ebay, this is done by simply drop down menu choices. There is no need to write any email to ebay about the non-payment.
When ebay receives your request for the refund of fees that you have already paid them, they in turn reprimand the non-paying bidder for the behavior by sending rhem a letter of warning. After 4 of these warnings, the violators are suspended from ebay.
You should then give the nonpaying bidder negative feedback. I'm thinking that you are fairly new to ebay and should be advised that non-emotional comments are veiwed as the best. An example might be:
Auction ended XX days ago, buyer refused to pay, reported to ebay for FVF claim.
NOT: and I repeat NOT: THIS GUY IS A REAL JERK. NEVER PAID FOR AUCTION. A REAL LOSER! E-
I think a bidder will be receiving a love note from ebay and me on this Sunday.
Please enlight everyone and tell us how the first example of feedback is incorrect to give to a NPB. It's a simple statement of the facts. It's the format that I use all the time. Please explain. Thanks
posted on February 15, 2001 07:13:30 AM new
Thanks for the input. Now another question....How long do you usually wait before doing the NPB? I've got 5 auctions that closed 10 days ago, that I have heard NOTHING from the bidders. No repsonses to my EOA note, which asks them to 'please respond to this message with your shipping address..blah blah'.
posted on February 15, 2001 07:25:40 AM new
I have a comment about waiting the 10 days for the buyer to pay you after you have filed the NPB. It is my understanding that you are not "required" to wait that extra 10 days for the buyer to pay you before you can relist (I understand you have to wait to file the FVF credit). However, the last line of the notice that Ebay sends to the buyer on the NPB reads: "Remember: Your seller is under no obligation to "hold"
your item since much time has already passed." So technically, you do not have to wait for the buyer to pay you, you can relist the item the minute you file the NPB.
