mildreds
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posted on February 14, 2001 10:30:09 PM
Hi. Someone just sent me a virus. Norton 2000 quarintined it. I clicked on fix. But it can't fix. So now what do I do. How do I get rid of this in my quarantine folder?
Can I shut off the computer and go to bed??
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opalhut
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posted on February 15, 2001 01:21:19 AM
Hi, If Norton has quaantined it, it should be safe. The next thing to do is to go into Reports and View and Manage Items in Quarantine. Then hilight it and click on your delete button. The red cross with Delete Item. It will say "Are you sure you want to delete this item from Quarantine" say yes. This is a bit misleading, but I have done it heaps of times now, and just a few seconds ago too.
Cheers
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kyms
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posted on February 15, 2001 07:05:05 AM
The same happened to me last week. I wound up having to reformat(sp?) my drive. It has bugun erasing all my exe. files... I lost everything! Good luck to you, I sure feel for ya!
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mildreds
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posted on February 15, 2001 07:51:29 AM
Thanks for the reply. I contacted Norton by email. Took me 30 minutes to locate how to email them. Anyhow it is confusing when you go to delete something and you get a warning. Must be some liability issue.
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Empires
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posted on February 16, 2001 08:14:43 PM
Have you tried running "Housecall" yet?
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minx47
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posted on February 16, 2001 09:10:36 PM
I have ELEVEN virus's in my Norton Quarantine.....and I sure would like to get them out of there. BUt every time I click on delete I get the Warning message....it scared me so bad that I just left them there. I was afraid that if I deleted, that meant it put them back in my system. I wrote Norton but did not understand their directions. Are you saying that I can just delete and it will take them out of my computer period??? Please say yes...it bothers the heck out of me that they are there....Pam
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dadofstickboy
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posted on February 16, 2001 09:21:52 PM
Hi:
I know nothing of Norton!! But let me suggest maybe switching over to McAfee.They have an excellent on line service which will maintain your computer online!! It's Called McAfee Clinic.They're Virus scan work's like a firewall,and removing a virus is a simple one click!!
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Kimbonovich
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posted on February 16, 2001 09:26:33 PM
I got a virus the other day...and I just deleted it from quarantine. It turned out ok. I can't remember what the warning message was, though.
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reddeer
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posted on February 16, 2001 09:40:41 PM
Minx47
Yes, just delete them. Once you do, they're gone from your system forever.
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opalhut
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posted on February 16, 2001 11:16:33 PM
Yes, hit the delete button. I have deleted quite often from the quarantine folder with no ill effects.
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minx47
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posted on February 17, 2001 06:43:24 AM
THANK YOU!!! On my way to give it a go...if no one hears from me for awhile.....then somehow I blew it....
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sharkbaby
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posted on February 17, 2001 06:58:15 AM
For god's sake, DON'T change from Norton's to McAfee!!! I, and many other people I know, was besieged with viruses when I had McAfee. It didn't catch anything!!!
Changed to Norton's SysWorks 2001 several months ago and it intercepts everything! You can just quarantine the item without having to open it and then go into your quarantine and delete it. adios virus!!
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mildreds
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posted on February 17, 2001 07:29:07 AM
Hi. Here is information Norton sent me in an Email in regard to this question. It was a clckable link, but I can never seem to get those to work so I copied this from the Norton site. Seems confusing that they have a warning box pop up about how the files will be lost when this is the solution to a "bad nasty flu bug" that you want to remove.
Situation:
You quarantined one or more files that you have determined are not necessary on your system. You are unsure what to do next.
Solution:
To remove files from Quarantine, please follow the instructions for your version of Norton AntiVirus (NAV).
CAUTION: Do not do this unless you are sure that you do not need the files that are in Quarantine. This procedure will permanently delete them from the computer.
Norton AntiVirus 5.0
1. Start NAV.
2. Click Quarantine.
3. In the right pane, select the files that you want to remove.
NOTE: To select multiple items, press and hold down the Ctrl key while clicking the items that you want to select for deletion. To select everything in Quarantine, click the first item in the list, and then press Shift+End.
4. Click Delete Item.
5. Click Yes when prompted "Warning! Are you sure that you want to remove this item from Quarantine?"
6. Close the Quarantine window, and then exit NAV.
Norton AntiVirus 2000/2001
1. Start NAV.
2. Click Reports.
3. Select "View and manage the items in Quarantine," and then click Open.
4. In the right pane, select the files that you want to remove.
NOTE: To select multiple items, press and hold down the Ctrl key while clicking the items that you want to select for deletion. To select everything in Quarantine, click the first item in the list, and then press Shift+End.
5. Click Delete Item.
6. Click Yes when prompted "Warning! Are you sure that you want to remove this item from Quarantine?"
7. Close the Quarantine window, and then exit NAV.
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akt
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posted on February 17, 2001 07:30:27 AM
I do not have a virus program running now. Everytime I put nortons in my computer acts crazy, sometimes it hangs up and I have to reboot. Any advice how to fix this? I have used the mcafee also and it does the same thing.
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minx47
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posted on February 17, 2001 08:01:34 AM
AKT.....is is possible that you have two virus programs running at once when you load McAfee or Norton?? The windows antivirus has to be disabled I believe. I do know that if you have more than one antivirus running it can cause those problems. Maybe someone who knows more than I can help you out more.
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minx47
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posted on February 17, 2001 08:07:37 AM
I am now MINUS eleven quarantined viruses thanks to you people....THANK YOU THANK YOU.....These message boards are GREAT!! Pam
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fountainhouse
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posted on February 17, 2001 09:10:41 AM
akt, what kind of a system do you have? Running Norton's in the background, or any anti-virus program, drains your system resources. If they dip below 75%, you'll see the symptoms you describe.
Nancy
[email protected]
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akt
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posted on February 17, 2001 10:28:30 AM
I have a P3 600, 128 meg mem
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Pocono
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posted on February 17, 2001 11:39:09 AM
I agree that you ABSOLUTELY should not even CONSIDER switching from Nortons to McAfee.
McAfee is virtualy useless.
Norton 2001 catches damn near everything!
I have performed tests running both simultaneously, and Nortons caught everything, and McAffe caught NOTHING!
They should not even be in the virus definition business IMO.
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Pocono
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posted on February 17, 2001 11:51:22 AM
*Just a Note*
Virus definitions should be updated no less then every 7-10 days.
Waiting a month is too long.
(I update every 48 hours)
The viri of today propogate at such an excellerated rate,
that within hours of being released, they can literally devastate 10s of thousands of PCs, if executed properly.
Some virus's like melissa, and Happ99 move more slowly.
Although some less informed people may disagree with this and may even scoff that it
is exagerated, it is in fact true.
I have seen so much damage caused by viri in my 15 years as computer technician,
that could have been prevented just by updating your virus protection files regularly.
Here is probably the best FREE computer protection out there:
Anti-virus Software (Internal)
Innoculate IT - make sure you UPDATE this every week to keep your computer protected against viruses...
http://antivirus.cai.com/
Anti-virus Software (External)
Housecall - use this if you already have a virus...
http://housecall.antivirus.com/
Firewall Software
Zone Alarm - keeps hackers out of your computer...
http://www.zonelabs.com/
Not really sure what a Virus is? Look here:
http://netlingo.com/lookup.cfm?term=virus
I hope this helps...
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sharkbaby
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posted on February 17, 2001 03:47:55 PM
Yeah, housecall is excellent too! I cross check with them from time to time, however I really trust the Norton's 2001 that I have! I use the Norton's Firewall too and that has precluded bunches of intrusions including trojan horse intrusions. Scary out there!
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mildreds
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posted on February 18, 2001 06:33:09 PM
Pocono I installed the firewall by Zone alarm and it came up asking if I wanted Internet Lock enabled or disabled. I left it at disabled. What do you have yours set at? I looked in the FAQ's but didn't understand.
A box came up after it was installed and said it was trying to send something out. I tried to copy and print but then the whole thing froze and I had to alt control del to unfreeze. Kinda of scary a name and phone number came up somebody on aol. So I am not sure if someone was is my computer.
[ edited by mildreds on Feb 18, 2001 06:43 PM ]
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minx47
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posted on February 19, 2001 06:03:49 AM
Although I use Norton System Works and love it...I use Black Ice Defender as my personal Firewall after reading such raves about it in several PC Mags. I AM VERY HAPPY WITH IT....I tried Zone Alarm and was not impressed. Black Ice Defender is VERY informative, user friendly and very thorough. I was stunned at how many "scans" I get from would be hackers ...Black Ice nails em every time.
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Meya
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posted on February 19, 2001 06:23:09 AM
My brother has been using Lockdown 2000 and swears by it. I haven't tried it since we have a hardware firewall. Here's the url:
http://www.lockdown2000.com/
We use two virus scanners on each system. McAfee alone didn't catch the last trojan we had, but Norton did. We have InnoculateIT on all three of our systems as well.
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minx47
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posted on February 19, 2001 06:31:46 AM
Meya.....are you running Norton AND McAfee at the same time?? No Problems??? I had always heard that you could not because they conflict. Guess that was a myth....maybe I will load McAfee back on as a back up.
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Meya
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posted on February 19, 2001 06:34:53 AM
We aren't running Norton and McAfee at the same time. We've got InnoculateIT on all 3 systems, running with McAfee on one, and Norton on one.
My explanation was unclear, sorry about that.
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