posted on February 17, 2001 04:23:47 AM
Just had another high ticket item sell! Yeah!!!!!
Now the problem, if you want to call it that. It sold so well we thought we'd pay shipping and we decided to mail it next day because of it being fragile, I just hated the thought of it bouncing around in truck after truck for days.
Anyway I emailed the buyer told him that it's on it's way should be there the next day, and if he would be so kind as to let us know that it arrived safely, he said great he would go to the PO in the am. His email sounded like he was really really excited about getting it so quickly.
I checked the USPS site and he did sign for it and then nothing. Not even a "thank you it arrived safely, it's great, it stinks", NOTHING! Not even a measly feedback.
This isn't the first time this has happened, it seems once our items go over $3000 the bidder never acknowledges receiving the item.
posted on February 17, 2001 05:01:12 AM
If there were a problem you would hear about it. People are often rude today even with someone who is giving them a gift - you can read in Ann Landers about people frustrated by relatives who never thank them - they certainly don't feel any obligation to respond to a commercial transaction. If they had bought a pin from Tiffany's would they write the store to say how happy they were with it? Very rarely. Be happy with the money.
posted on February 17, 2001 05:12:20 AM
Oh I'm very pleased with the money - it just seems that the more money people spend (or have), gives them permission to not have manners! I mean for goodness sakes, I've emailed every single seller no matter how little or how much money I've spent on the item as pure common courtesy.
Oh well - I guess no news is good news.
This person has not given very many feedback comments either, so I guess they just don't feel it's important, which is okay with me, but they could have at least emailed me and told me they were happy with the item.
posted on February 17, 2001 05:28:43 AM
Whenever I buy something I always email and say it arrived safely and thank the seller. Once in a great while one will reply with "thanks, glad you like it". Usually though there's no answer and I start wondering if they even care or if I'm bothering them.
posted on February 17, 2001 05:35:04 AM
I know it may seem like a pain in the arse but I even email bidder's back and say pretty much the same thing, "I'm so glad you like it", but more importantly, "I'm very glad you emailed to let us know it arrived safely".
Hopefully, they'll get the message and try to remember to email other seller's as well.
I guess it doesn't bother me on the little items, but a $3500 item is just not something you "forget" to email about.
posted on February 17, 2001 06:53:37 AM
Too busy for common courtesy? Yup, that sounds like a lot of people today! It's a concept obsolete in today's world.
AND P.S....AW, what's up with that hideously annoying casino on net flashing thing??? It's making me schizo!!
posted on February 17, 2001 04:20:00 PM
For whatever reason, the higher the amount of the winning bid, the less likely I am to receive feedback. Most of the time I get it for items under $10.00. For items over $50.00, forget it. bad manners
posted on February 17, 2001 05:08:43 PM
I guess the more money you have the more you are self centered and the less you are willing to spend your time on "formalities".
I do have a few customers I wish were less attached to me. They have started sending jokes and family newsletters like I am part of the family now. There is a limit to how much of a relationship selling someone a $10 widget establishes.
posted on February 17, 2001 07:34:39 PM
Think of it this way:
When you buy something from a store, the clerk is expected to say "thank you." However, the store does not expect the customer to say "thank you." Your money is the thanks they get.
posted on February 17, 2001 08:26:08 PM
perhaps, some buyers are just more interested in getting what they want than they are integrating themselves in a system.
in other words, most of us rely heavily on communication and customer satisfaction. we incorporate a system that includes, accurate listing descriptions, great photographs, options for payments, friendly emails, great packaging, thank you notes in the packages we send, nice favors to show our appreciation (like paying for shipping), adding feedback quickly, etc... We like the process and interactions.
posted on February 17, 2001 09:33:06 PM
I'm thinking you want the reassurance that the item arrived nicely. Instead of saying the glass is half empty, say the glass is half full. In other words view the reassuring emails as a bonus. Then you can email them and tell them you're glad they like it, and they can leave you glowing feedback, and you can leave them glowing feedback, and both of you have a glowing experience. Not everyone wants that, they just want the item and be done with it, and they should be respected for their view.
posted on February 17, 2001 09:38:19 PMWhenever I buy something I always email and say it arrived safely and thank the seller. Once in a great while one will reply with "thanks, glad you like it". Usually though there's no answer and I start wondering if they even care or if I'm bothering them.
As a buyer, I will let the seller know I received the item, but I don't expect a reply. As a seller, when the buyer sends me an "item arrived" email, I don't reply.
Here's my reasoning...
1) When I'm selling, at the end of the auction, I send the bidder an email with a total due and a mailing address.
2) The bidder sends me (usually) an email in response, with their address.
3) When I receive the payment, I send an email to let the buyer know I got it, that I'm sending their item and that I left them feedback.
4) When the bidder receives the item, he sends me (sometimes) an email to let me know.
Unless the bidder has a specific question or concern that requires a reply in his last email message, I do not respond to it, and it's not because I consider it a bother and that I don't care- it's because I figure the emails have to stop sometime.
As long as the buyer has something they want to discuss, I'm more than happy to respond, but there just aren't enough hours in the day to be able to continue correspondence with all my buyers as penpals.
