posted on March 13, 2001 05:09:05 PM
Well, more problems with the postal office. Well, maybe it's the post office.
I have this buyer who I've been suspicious of
from day 1. He was slow to answer emails, slow to pay, and sent rather strange emails. He finally paid for the tie he ordered which was sent first class mail. I wanted to get delivery verification, but naturally the post office doesn't allow it on first class mail. I mailed him his item almost 3 weeks ago. Now, of course, he claims he never received it. He now suggests I send him another tie. Any ideas on how to handle this
one? I've mailed out hundreds of ties and this is the first one that reportedly has not arrived.
posted on March 13, 2001 08:34:45 PM
As a seller you are responsible to deliver the item. If you can not prove its receipt you will be expected to refund. I would not send another item, but a refund that can be proven. This will protect you from a false accusation of fraud if the bidder is dishonest. It is possible the bidder is honest, even if you suspect foul play.
posted on March 13, 2001 09:22:20 PM
While you can't get Delivery Confirmation for first class, you can get a Certificate of Mailing (75c). The only protection it gives you is proof of mailing. I find when buyers are given the option of Cert. of Mailing or Insurance (I won't send without one or the other), they opt for insurance - a lot more protection for only 35c more.
posted on March 14, 2001 09:25:57 AM
kristie, I would not send neither a refund or replacement if you have doubts on his honesty. Years ago before eBay I started mail order, and I know the laws since I got them from a lawyer. Once you send the item its the buyers item, and they are responsible period. I offer insurance to my buyers to protect their item while in transit, but they know that if something happens I and the carrier cant be responsible. I have a old mail order book, and the biggest fraud in the business is people claiming not receiving merchandise. I am sure that fraud costs sellers millions on eBay yearly.
