posted on March 14, 2001 12:17:23 PM
Okay it had to happen sooner or later. I have a customer who purchased some coupons from me (laundry soap coupons) that had a rebate form to get a phone card attached to them. The coupons expire 3/25, forms expired 3/11. Customers payment was postmarked 3/2- it arrived 3/10. She had emailed at the asking when they went out and I explained that I just recieved payment and mailed the coupons on Monday. I apologized to her but also explained that I cannot be held responsible for the post office being slow. As a gesture of goodwill I offered her a credit towards more coupons.
She emails back saying that she doesn't want that. didn't come right out and demand a refund she just ended her email with question marks. I emailed back and explained again and I mailed as soon as payment was recieved and although I am sorry that half the batch will be expired when they arrive-- the coupons should still be good (assuming the post office is a bit quicker this time). I don't feel like I owe a refund but what do you think?
posted on March 14, 2001 12:24:52 PM
Hi Exec Girl--
Yes, I always do.
I even told her that had she asked me to go ahead and mail them earlier I would have. She didn't ask and I just didn't see that they were so close to expiring.
posted on March 14, 2001 12:26:27 PMashlandtrader: I would say you do not owe her a refund then. If it was all spelled out in the auction, it was up to her to send payment to you in time before they expired. You did all you could do! You are being generous by giving her a credit towards future purchases!
