posted on March 27, 2001 08:15:24 PM
Early this week I wrote a letter of complaint in fact emailed a letter of complaint to both Pierre and Meg.
Stating I was not happy with the recent outage and felt that they has lied as to how extensive the outage was.That is did appear by all accounts to be over the 2 hour time frame and that items should have been extended.
I never expected an email back but I did through ebaY support so it must have gotten someones attention.
So I guess they do read emails you send them after all.
posted on March 28, 2001 01:43:20 AM
Interesting post. I just finished reading "Is eBay Getting The Message?" about a seller who requested and received credits for the outage. Combine that with the recent turnaround regarding eBay's mailing list policy and it gets me thinking. No, I don't believe we are seeing a "kinder, gentler" eBay, or that they are getting the message. My guess is that eBay got some very bad publicity from their recent overbilling fiasco and are attempting damage control.
posted on March 28, 2001 01:51:25 AMtwinsoft, I also emailed eBay and requested credit for auctions affected by the recent outage. I received an unexpectedly pleasant and cocillitory email earlier this evening, apologising for the outage and confirmation that the credits would be made.
Kinda nice I thought.
Bob, Downunder but never down.
