katmommy
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posted on March 30, 2001 12:00:59 PM
Just wanted to know if anyone has used this service from Ebay and what you think of it.
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marcn
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posted on March 30, 2001 01:14:08 PM
Don't think about it! It's very buggy at best and all the support boards are filled with complaints. I have it and it does not work properly. I cannot get any decent support for the issues I am having.
Marc
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eventer
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posted on March 30, 2001 01:25:03 PM
I have it & it has worked wonderfully. A very nice improvement over their previous product, Auction Assistant.
The few problems I've had have either been resolved with one of their upgrades or was my mistake from the start.
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rampaged
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posted on March 30, 2001 01:38:18 PM
I have it and although there are bugs they are slowly getting rid of them with patches. I
run 100+ auctions at all times and wouldn't be without it.
It is expensive at $15.99 per month but I see it as one sale paying for the monthly
premium. That's a small price to pay for how easy it has made launching and managing
auction.
I wouldn't be without it. Of course you can only use it on eBay.
As far as the bugs go, all auction programs have them.
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marcn
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posted on March 30, 2001 01:50:49 PM
Eventer,
Are you using Basic or Pro?
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eventer
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posted on March 30, 2001 02:12:21 PM
Basic
What kinds of problems are you having?
edited to ask a question.
[ edited by eventer on Mar 30, 2001 02:13 PM ]
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marcn
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posted on March 30, 2001 02:19:42 PM
I am using basic and the winning bidder never gets the email notice. It says the mail was sent but it never gets there. I have used AA Classic for 3 years without any problems and Blackthorne was always there when I had a question. I posted my problem on the eBay board and there reply was that I probably did not enter the mail server correctly. I even stated that when I perform the "Test Mail Server" that it comes back as OK.
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eventer
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posted on March 30, 2001 02:27:06 PM
Very strange. Mine are getting through to winning bidders just fine.
A couple of things to check (though you've probably already done so),
Look at your old AA & see if you mail server is the same as the one you are using on SAB.
Check on your automated info & make sure you are using the same return email address as your ebay address.
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eventer
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posted on March 30, 2001 02:33:03 PM
Also, have you downloaded all the latest patches?
Actually on the email problem, one of the biggest mistakes is incompatibility between the mail server & the email address. Make sure you are using the correct mail server for your email address.
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thepriest
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posted on April 2, 2001 07:43:45 AM
thanks for the info.......
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thepriest
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posted on April 4, 2001 03:56:05 AM
any updates....
is it working or are there still many bugs?
The help line is still clogged with ques.
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eventer
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posted on April 4, 2001 05:22:10 AM
thepriest,
From my friends who use it, it appears more of the problems are in the PRO version rather than basic.
I'm using basic & having zero problems loading auctions or contacting customers. There IS an odd unsolved glitch when I refresh all my auctions but it's only a momentary problem & it does refresh them.
Now the pro folks seems to be having some major issues, even those who were former Auction Assistant Pro users.
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ibuypaper
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posted on April 4, 2001 05:35:41 AM
If you are low volume (less than 20 items a week) look into Basic.
Pro has some bugs, but most of the problems
users are experiencing are self-generated.
Pro is a robust program with lots of features and people are not taking the time to LEARN the program. Hence the "problems."
The program is a memory hog, but if a user has lots of programs running, or lots of programs in their Startup menu, they should EXPECT resource problems.
Overall, Pro is the way to go. A fantastic tool that saves me HOURS a week.
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marcn
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posted on April 4, 2001 06:33:06 AM
I got the latest patch for Basic last week as mentioned in a previous post and it is working fine for me now. The only thing that I do not like is that it posts the auction without showing the eBay confirmation screen or fees.
marcs-garage
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eventer
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posted on April 4, 2001 08:24:32 AM
ibuypaper,
I run about 100+ a week but still use the basic..the new upload all at once feature works great.
marcn,
Glad to hear you got the problems straightened out.
I have to agree, I kind of miss seeing the confirmation screen where I used to occasionally catch errors..harder to catch those incorrect categories or text in the new way. 
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