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 lesliepear
  		posted on April 3, 2001 07:04:05 AM
After some communications delays, my high bidder paid the Billpoint invoice. However, the shipping charges which are 13.50 WERE NOT included on that invoice.

How can I cancel that invoice and bill him properly? Or should I collect the shipping seperately?


This is my first Billpoint seller transaction and I was not sure of the shipping when I listed the item.

Please HELP ASAP!



 
 reddeer
  		posted on April 3, 2001 07:19:28 AM
You cannot cancel a Billpoint invoice once the buyer has paid. You'll now have to send a seperate invoice for the shipping charges, or have them snail mail you payment.



 
 lesliepear
  		posted on April 3, 2001 07:33:25 AM
I can't refund the invoice and redo it?
Now I'll be out fees on 13.50 -- or should I bill more to cover the fee?



 
 reddeer
  		posted on April 3, 2001 07:48:15 AM
Yes, you could also do that I suppose.

Go here for more info:

http://www.billpoint.com/help/index.html




 
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