ExecutiveGirl
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posted on April 3, 2001 03:02:32 PM new
Wow, this is very strange!
I received this email:
Hello there. I bid on one of your auctions #XXXXXXXXX in November, 1999. I never sent you the funds and I am terribly sorry about that. I am trying to get back on eBay and they will investigate and get back to me only if you will email them. I am pleading with you to forgive me and send them an email on my behalf stating that it is now cancelled per mutual agreement. If you do agree to do that, the email is [email protected], attn XXXXX, eBay Customer Support. I don't blame you if you refuse to help me, but please think about it? Thank you. XXXXXXX XXXXXXX
I emailed her back, as I was unclear what this was about.
She responded:
EBay is asking me to ask the sellers that I didn't pay to email them stating it is now a mutual agreement that the transaction is cancelled. Can you do that for me, please? I truly am sorry. XXXXXXXX
I just checked out her feedback - no activitiy in the last 6 months at LEAST, she has 3 positives, 2 NEGS and her feedback is private. She obviously must have had more than 2 NPB's against her, because having 2 NEGS will not get her NARU'd. Also, she has an AOL email address - so I don't understand why she just wouldn't open up another account and start fresh?
Could it be she doesn't know that she can??
How would you respond?
Thanks!
[ edited by ExecutiveGirl on Apr 3, 2001 03:04 PM ]
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mballai
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posted on April 3, 2001 03:38:18 PM new
Well you could tell her what her options are.
She'd be better off with a clean slate from a seller's perspective.
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debbielennon
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posted on April 3, 2001 03:43:23 PM new
How would you respond?
I wouldn't.
I thought that if you were NARU'd by eBay you were forbidden to open up a new account.
I would not go out of my way to help this person-----unless she had a legitimate reason for stiffing you. Who's to say she won't do it again??
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ExecutiveGirl
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posted on April 3, 2001 04:02:02 PM new
mballai: I don't know if I'd want it to get around to the newbies that hey, if you are a deadbeat or fraud, and you get NARU'd, you can open up another account. I didn't think anyone really thought you COULDN'T open up another account - but I don't think telling the ones that DIDN'T know that is the answer. I say let them sweat it out a bit!
debbielennon: True. I feel like this - I had paid a listing fee on that item, after several emails from myself, a NPB alert from ebay, a FVF from ebay - not to mention my time involved in this whole transaction - nothing got a response or payment from her. And now she wants me to go out of MY way and tell ebay it was a mutual agreement??
And another thing - if I WAS to tell ebay it was a "mutual" agreement (which I WON'T be doing) - wouldn't ebay re-charge me for the FVF's that they credited me to begin with?
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heatfries
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posted on April 3, 2001 04:19:33 PM new
One word ... IGNORE!!
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debbielennon
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posted on April 3, 2001 04:30:02 PM new
I realize that people re-register after they have been NARU'd, but it is against eBay's rules...
http://pages.ebay.com/help/community/png-user.html
"1. Membership Eligibility.
Our services are available only to individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, our services are not available to minors or to temporarily or indefinitely suspended eBay members. If you do not qualify, please do not use our services. Further, your eBay account (including feedback) and User Id may not be transferred or sold to another party."
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amy
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posted on April 3, 2001 04:35:28 PM new
The charitable thing to do would be to help her out.
Everyone makes mistakes...its only bad when you don't learn from your mistakes. Many ebay users started out on the wrong foot, learned from their mistakes and are now upstanding, outstanding ebayers.
As for the FVF...mutual agreement to cancel the transaction is an ebay acceptable reason for a FVF refund (its one of those that does not give the buyer a black mark).
Who knows, she may go on to be one of your best customers...but you will never know if you continue to hold a grudge about what happened two years ago.
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debbielennon
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posted on April 3, 2001 04:44:27 PM new
amy
I might have agreed to help her out in this situation had she given me some background on why she originally defaulted on the auction. I would not be inclined to give this bidder the benefit of the doubt because so much time has passed. I'm all for forgiving people & I am extremely flexible with bidders if they communicate with me.
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mballai
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posted on April 3, 2001 04:47:15 PM new
It appears that what they say and what they do are not quite on the same plane. eBay seems to be quite willing to let people back on board especially if there is nothing particularly grievous in their actions. eBay makes money even when someone deadbeats, so they probably could care less unless it's a fraudulent seller.
It's up to you how you deal with it. It sounds like they are trying to get their act together. But that's just my own take on their action.
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ladysoul59
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posted on April 3, 2001 04:50:42 PM new
I just had a person with two neg's bid on a closing item. She to have private feedback. I thought about it for a bit then allowed the auction to close without interference from me. She paid promptly and even left feedback without being reminded.
The moral: People do make mistakes for what ever reason. I am glad I gave this eBayer a second chance.
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amy
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posted on April 3, 2001 04:50:49 PM new
Debbielennon..after all this time she may not even remember what the item was or why she didn't pay.
I just wonder if it even matters now. She did write a very apologetic letter, she says she is terribly sorry and would understand if the seller says no. Is it really neccesary to know what item and why?
It would be a sad world if everyone were hardnosed about past wrongs done them and refused to forgive...don't you think?
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lattefor2
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posted on April 3, 2001 04:52:33 PM new
Executive Girl...nice to see you posting again, I would not bother responding to ebay. However, I would reply to the person who asked you to contact ebay by telling them that they asked you to lie for them and you do not lie for anyone. As far as you are concerned you two did not come to an agreement that the sale was cancelled mutually.
Latte
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ExecutiveGirl
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posted on April 3, 2001 05:23:14 PM new
Hi Latte - Thank you! Nice to see you as well!
I do know this bidder was NARU'd before I was able to neg her, because I can't find any neg I left her. I neg all deadbeats unless they are NARU'd first. A transaction from 1999 I would have NO CLUE what specific item she is referring to, or what the details were with this transaction. When I filed for my FVF's I considered this transaction OVER and that's how it will remain. If she wants to "start over", she can get a new ID and start fresh, and hopefully turn over a new leaf.
I've seen other deadbeats who get NARU'd and when you find out their other ID's, they all have the same negative track record.
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Glenda
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posted on April 3, 2001 05:44:41 PM new
I've seen a few other messages like this. What happened was that they did go ahead and created a new account - and got caught for creating a new account and that one was NARU'd as well. They were apparently told that the original account could be reinstated IF the majority of the people involved wrote eBay on their behalf. I've seen this from both buyers and sellers.
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Capriole
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posted on April 3, 2001 05:56:35 PM new
I don't know what the drama is, email ebay already.
I am a little tired of the self-congratulation sellers have over blasting bidders all the time.
They are customers.
I have not had a millionth of your hassles EG, but sometimes it's time to put a little Good Karma back in the pot. Heaven knows you sure could use some.
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cyanide
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posted on April 3, 2001 06:43:58 PM new
I'm sure the bidder remembers what she bidded on and why she was not able to pay. She remembered the seller and the e-mail address.
To be honest I wouldn't know what to do in this situation. Its a tough call.
Good luck on your decision. 
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phbroz
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posted on April 3, 2001 06:49:02 PM new
I got one of those recently also.
Almost word for word. All's I did was delete the email.
Hope that it didn't contain a virus 
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amy
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posted on April 3, 2001 07:03:09 PM new
cyanide...having never been in the situation I can't say for sure but it is possible that ebay gave her a list of the sellers involved.
But what does it matter? They say "what goes around comes around"...maybe we should try speading some kindness around...we might get some of it back.
Its like Karma, isn't it....we treat others with kindness and we are blessed with great customers and have almost no problem transactions...we get hardnosed and make sure everyone toes the line or suffers the consequences and we end up cursed with oodles of deadbeats and kooky, problematic customers.
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zoomin
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posted on April 3, 2001 07:06:53 PM new
LMAO!
The first time I got one of those, I thought it was from someone in a 12 step program!
Talk about being trolled in! I almost got a warm fuzzy feeling from being a part of a stranger's healing process ~ I thought it could be a not-so-random Act Of Kindness. sheesh! Stupid me!
It was a "new bidder" that had been NARU'ed in a previous life. They got caught on the new ID. Some much for my restored faith in healing the reborn.
(just for levity, I came across this the other day:
If you are born again, do you have two belly buttons?)  Yes, I know, I posted it before but I Love that!!!!!
Hit Delete, Exec Chick!
*banging my gavel as one of EG's wacko's hits the dirt*
next case!?!?!?
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mrssantaclaus
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posted on April 3, 2001 07:22:47 PM new
I think I would go ahead and ask her what happened and see if it was a plausible excuse. Then, if you do agree you could email eBay that it is a mutual agreement to void the auction. Not was, but is. That would be lying.
I think the good you do comes back to you. It has happened many times to me. Remember the $330 game? Well, I pledged 10% of that auction to someone in need. Guess what? UPS delivered the game to the wrong house - so they paid me for the game AND the customer happily took another title in the same series for the money. So, for one good deed I am up $330 - and nearly all profit, that is above the original $330 bid.
So, go ahead and do the good deed. Maybe ask her to return the favor and do a good deed for someone in return. If nothing else, you will have made someone else's day.
BECKY
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lanefamily
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posted on April 3, 2001 07:30:19 PM new
Being from the Midwest my reply is Hog Wash! (Don't ask what that is.)
This Karma stuff is Krap. <- Pun intended.
"mutual agreement that the transaction is cancelled" I did not see EG say anything about she agreed not to get paid.
Well before people not being forgiving dooms this world the people that do not take responsibility will. I think their Karma needs to be Kaned myself <- Love the K stuff.
There are many other auction sites out there she can visit other than eBay.
Jim
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sharkbaby
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posted on April 3, 2001 07:31:12 PM new
Capriole: With all due respect, they are NOT customers if they don't pay.
I agree with ExecGirl that the transaction ended when the bidder did not honor the winning bid and complete the transaction. It's a can of worms best left closed.
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kittykittykitty
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posted on April 3, 2001 07:43:14 PM new
eg,
that would be a tough call for me. on the positive side, at least she said she wouldn't blame you if you didn't help, and that she's sorry. on the other hand, if it were i who was the npb, i would explain what happened (you'd better believe i'd remember it if i stiffed someone!), and probably offer to send the $, or some sort of compensation.
i dunno what i'd do. not much help, am i!
kitty
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unknown
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posted on April 3, 2001 07:50:16 PM new
I got one of those a while back. Except that they offered money, and gave excuses that when checked out turned out to be untrue.
I ignored it.
However, I am considering adding to my terms and conditions and optional "old records research fee" of $100. Anyone wanting such action from an auction more than 6 months old would have to pay the fee for me to investigae the matter.
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katzname
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posted on April 3, 2001 08:25:30 PM new
May I suggest that you do email Ebay ~ only state you were contacted by the bidder regarding the matter and are willing to forgive the bidder for not paying you and have no problem with Ebay reinstating her. That way you have not lied, but you have made an attempt to turn the other cheek.
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kraftdinner
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posted on April 3, 2001 08:34:09 PM new
EG, you posted the same thread last year about the same thing. Is this another person from 1999??
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ExecutiveGirl
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posted on April 3, 2001 08:39:57 PM new
kraftdinner: You must have me mistaken with someone else. This is the first time I've ever been in this situation.
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kraftdinner
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posted on April 3, 2001 08:47:51 PM new
Sorry about that EG.....you are right!  It was VM.....she had the exact thing happen to her and it was in 1999.
I wonder if it's the same person??
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reddeer
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posted on April 3, 2001 08:57:15 PM new
I had someone request the same thing in 98, right after she stiffed scores of sellers, some of whom were good friends of mine.
I hit the delete key .............
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curlectables
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posted on April 3, 2001 09:00:10 PM new
If she had offered to pay for the auction or even pay your expenses then I would think she was sorry. The problem is she is now suffering the penalty for her behavior. This reminds me of the people who aren't sorry they committed the crime, just sorry they got caught and had to go to jail. My answer would be no answer. I DO NOT LIE FOR ANYONE, AND YOU SHOULD NOT FEEL GUILTY BECAUSE YOU ARE UNWILLING TO LIE EITHER. Forgive, oh yes, and I am sure you do, but give her an opportunity to do it again, sorry that is not Charity that is being an enabler.
[ edited by curlectables on Apr 3, 2001 09:03 PM ]
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