mballai
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posted on April 12, 2001 02:57:28 PM new
Here's the situation: Use BIN on Friday, get an email EOA the following Tuesday. Paid right away with PayPal for item with Priority Mail Ship. Wait, no item and no ship email. Email seller, no response, email again with a User Query. Get 4/9 email saying product has shipped. Asked for tracking number--no response. Item shows up today. Checked the number on USPS--it did not ship until 4/10--eight days after I paid for it.
I'm itching to neg this guy...lousy service, lousy communication, lousy liar.
What would you do?
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RainyBear
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posted on April 12, 2001 03:01:16 PM new
Are you happy with the item? If you are, maybe a neutral is in order.
"Item as described, but slow service and poor communication."
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mballai
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posted on April 12, 2001 03:10:13 PM new
The item appears to be alright. My issue is that the service was way out of line with all the usual indicators.
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amy
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posted on April 12, 2001 03:30:27 PM new
Was there any statement in the auction or EOA email that said he shipped within a certain time period?
Is he a liar? My son comes over to take my mail to the post office twice a week...he comes at 11AM, between classes. I do most of the packing the day and evening before.
After I pack an item I leave the feedback and send an email saying the item has been mailed. Some of my packages that went out today were packed last night and the email sent last night (the 11th) but the postmark will show the 12th.
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mballai
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posted on April 12, 2001 03:48:14 PM new
There is a difference in "shipped" versus "shipping" and most people are capable of communicating accordingly. In this case, the item didn't go out until the evening of the 10th, so it's a full day later.
It might not be a "lie" but it damages this guy's credibility. No the TOS did not state he should ship within a certain period, but if you are using and charging for fast shipment, it is both illogical and lousy service to wait eight days to ship without a darn good reason.
[ edited by mballai on Apr 12, 2001 03:49 PM ]
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dman3
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posted on April 12, 2001 03:52:12 PM new
All this proves is that buyer should always allow 10 to 14 days for delivery.
there is no such thing as intant mail order
http://dman.Dman-N-Company.com
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jlb444
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posted on April 12, 2001 03:56:57 PM new
Personally I think if you are happy with the product you are nit picking. You did get it in a reasonable amount time. Catalogs sometimes make you wait 4-6 weeks for items and he shipped 6 days later. Maybe he only ships once a week. Has a full time job during the day and gets on ebay and does his work there a couple days a week. I have waited a lot longer then you for things from ebay sellers with a credit card. To neutral or neg this person because it doesn't meet "your" time frame instead of "his" is a bit drastic. If you had waited 3-4 weeks then I would say delivery was slow. I use stamps.com and it is very easy to post date your postage to make sure you have the right date on it when you ship because if it is a date past the post office won't take it. Just a thought. Random acts of kindness would be not to neg a seller and ruin his feedback on ebay over such a small matter.
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mballai
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posted on April 12, 2001 04:01:20 PM new
I paid for prompt delivery and I have every right to expect it.
I also have a full time job and sell on eBay. I ship next business day 99.9% of the time. I get up early and get any last minute PayPal payed package ready to go at 7AM when the doors open at the PO before I go to work.
[ edited by mballai on Apr 12, 2001 04:11 PM ]
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amy
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posted on April 12, 2001 04:08:56 PM new
Mcballai...I use the same form letter saying the item "has been shipped" if I pack the day before or the same day of shipping.
Your seller didn't give a time frame for shipping...you can't impose your standards on him.
Many of us use priority not because it is "fast shipment" but for other reasons...free boxes is a big reason for many...I do it because I think the packages are handled with a little more care by the PO. Unless he SAID priority was being used to insure speedy shipment, you are imposing your standards on him.
I agree with Jlb444...its nitpicking to neg him over this. If anything, just don't leave any feedback.
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tomwiii
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posted on April 12, 2001 04:13:28 PM new
Ah springtime! Seems everybody is in a procto-insectile mood lately! 
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mballai
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posted on April 12, 2001 04:26:02 PM new
I am not imposing my standards--he probably could care less. I am making a judgement value based on a payment for service. I paid for fast shipping and the dealer did not follow through.
If I pay good money for something, I am entitled to expect my money''s worth. I probably won't bother giving anything other a neutral. But I'd expect a neg if I did that to a customer.
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amy
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posted on April 12, 2001 04:34:48 PM new
Mcballai..you said the seller didn't make any promises about shipping time. Nor did you say he said "priority guarantees I will ship with xx hours/days of recieving payment. Nor did you indicate he said "pay with paypal/billpoint and I will ship within 24 hours"
You are confusing the actions of the post office with the actions of the seller.
Priority mail means the post office will expediate the shipping of the package...it does NOT mean the seller/merchant will get to the post offce fast.
You paid for the post office's quickest method of shipping and you got that. If you wanted the seller to go to the post office within a day or two of your payment then you should have worked that out BEFORE you bid.
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jlb444
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posted on April 12, 2001 04:39:14 PM new
As any seller will tell you a neutral feels as bad as a neg. 6 Days to ship in my book is prompt delivery, I guess it depends on who you are. Maybe you can roll out of bed at 7am and go to the post office before work. Some of us are up all night with kids and it is impossible to barely be on time for work period. If you were at a different place and time in your life with more demands perhaps maybe you wouldn't expect so much from everyone else. I would discuss it with the seller first if you really feel the need to ruin his feedback and let him explain. Since his time frame is not the same as yours are you willing to get that neutral or neg back when he thinks you are being impossible to deal with and didn't contact him before neging him?
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nowwhat
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posted on April 12, 2001 04:40:25 PM new
mballai ~ I agree that waiting 8 days to ship is way too long and his lack of communication is another no, no in my book. Have you e-mailed this seller and told him what you think of his service? It might make you feel better. I'm not advocating anything nasty, just the facts. I do think people need to be held accountable. On the other hand don't drive yourself crazy over this. Do what you have to do and then forget about it.
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amy
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posted on April 12, 2001 04:49:21 PM new
Nowwhat...held accountable for what?
As you have seen here, some feel 8 days is to long others feel it is perfectly acceptable.
If there was some written rule that lays down shipping time frames that sellers were expected to follow and this seller did not follow those rules then ok, hold the person accountable. But there is no such rule outside of the mail order laws that say the item must be shipped within 30 days...and this seller obeyed that law.
People can not be held accountable for another's expectations unless they agreed to follow those expectations.
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fetishtemple
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posted on April 12, 2001 04:54:34 PM new
Priority Mail is advertised as taking 2-3 days to deliver. Any post office in the country will tell you that it can take up to 30 days...there is no guarantee.
It is also my understanding that auctions fall under the category of mail order catalog laws. I believe that according to the law you must be able to ship something ordered in that manner within 30 days of the order.
Unless the seller specifically mentioned that they would ship immediately I really don't see that you have a complaint with the way they do business.
We ship 2 times a week and I make every effort to get all packages out within 72 hours (excluding Sunday); but sometimes life happens.
Seems to me the seller and the post office were well within reasonable parameters.
If the item was as advertised you really don't have a complaint other than YOU feel shipping was a little slow.
Give the guy and yourself a break. Relax!
Just my opinion....
D
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nowwhat
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posted on April 12, 2001 04:56:42 PM new
I find you quite interesting Amy ~ Your attitudes about shipping are pretty much when they ship they ship and the same thing about paying, when they pay the pay. This makes you sound like a very laid-back person.
Your posts on the other hand come off quite differently. They are quite the opposite IMHO. Not laid-back at all. You give the impression that your opinion is the correct one. Perhaps you should allow those of us who expect payment and shipment on time to have our opinions also!
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mballai
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posted on April 12, 2001 05:54:22 PM new
I did hear from the seller, and am waiting to hear him clarify his shipping method.
While I came up with my own next business day shipping standard, I find it very interesting that Half.com uses next business day shipping as the agreed upon standard with a two day confirmation period. In a nutshell, that means agree to ship and get the stuff out the door.
I would have no problem with a seller who communicates when and how he ships even if it is slow. Maybe something to the effect of:
I got your payment and your item will ship on xx/xx/xx. Is that too much to expect?
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sharkbaby
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posted on April 12, 2001 06:45:45 PM new
Agree with mballai! Horrible service. Can't imagine not shipping someone's parcel for 8 days after they have paid...Especially when they paid immediately. The buyer deserves better service and that's all there is to it!
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amy
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posted on April 12, 2001 07:15:22 PM new
Nowwhat...of course you are allowed your opinon, as I am allowed mine 
My opinion of your post was that you are advocating that others be held accountable to a set of rules. I questioned what those rules were...where are they written, who made them, has everyone agreed to them, are they universal, etc.
You see, i have yet, after three years of selling on ebay, ever seen ANY unified code of conduct in relation to time of payment, method of shipment, time of contact (except for ebay's rule that initial contact between buyer and seller should be made within three business days), when an item should be shipped, etc.
To be "held accountable" a person has to know what is expected of him. If there are no rules there is nothing to be held accountable to...except the vague "in my book this is wrong" school
I'm sorry you do not like the "tone" of my posts but it would be a mistake to conclude that you are able to draw any valid impressions about me from just the written word you see here. The written word does not convey the body language that goes along with it...and that body language is VERY important
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brighid868
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posted on April 12, 2001 07:22:59 PM new
If it were me, I would consider this package late, but not horribly late. It's within my realm of tolerance but it is NOT good customer service. In this case I'd skip a neg and simply write an email stating that you felt the shipping was slow and that he seemed uncommunicative, so you are not leaving any feedback, and that you hope that he tries to pick up his shipping times a bit OR, if he doesn't want to, or can't, do that, he should at least inform his customers what his shipping timelines are in his listing. I would make this email polite but quite pointed. And I would hope that he would pay attention 'cause the next customer won't be as nice as I am!
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Microbes
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posted on April 12, 2001 07:51:21 PM new
8 days is about what it takes to turn a "paypal" into real honest to god money. Seller wasn't REALLY any slower than you. (this is why I don't want anything to do with paypal)
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eventer
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posted on April 12, 2001 07:58:15 PM new
mballai,
Compared to you & I, he does appear to be a bit slow in responding. BUT, one thing to keep in mind is that everyone doesn't do business the way we do (my mantra when I become a buyer).
If you needed the item right away, perhaps it would have been best to let him know there was some urgency to the purchase.
I generally ship anywhere from same day to within 48 hours. But I found out this week, for some customer's that's not good enough.
Being chewed out by one where I received her payment for an item in the morning & included it in my 2pm post office run. She purchased some things later that day then was miffed I'd already shipped because she wanted me to combine shipping.
Being chewed out by another buyer because, due to a run to the doctor, I didn't get the item shipped out for 48 hours. In her opinion (which I'm hearing in hourly emails), I should have found an all night post office & shipped immediately.
Like redskinfan, some weeks, you just can't win no matter what you do. 
BTW, didn't BillPoint used to have a clause in their notifications saying the seller should ship within 48 hours, or was that PayPal, or am I having another senior moment & should go find my meds?
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gravid
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posted on April 12, 2001 08:00:22 PM new
With all the truely terrible sales that happen this seems like a minor problem. I have done stuff like miss a package in my car and send it a day later than the e-mail indicated it would go. Leaving a neg. is something I can honestly say I have never had an ITCH to do. If you need other to validate that itch maybe it is not worth scratching.
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mballai
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posted on April 12, 2001 09:23:35 PM new
For whatever reason, this turns out not to be this seller's MO (he ships at least three times a week). He volunteered to refund my shipping because he didn't ship within three days of payment.
I wonder how many bidders never return to eBay because of experiences like this that go unresolved?
I am even more puzzled by people who accept such poor service as normal.
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ashlandtrader
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posted on April 12, 2001 09:41:22 PM new
Not all people selling on ebay are running a business on ebay. I feel sorry for the seller. VERY few things in life really matter. Was it life or death that he mailed within 24 hrs? Plus you do not mention if you paid more for shipping (ie a handling fee) that might lead you to believe the item would go out so quickly? Someone else mentioned that it also takes some days for that paypal $ to get into the sellers account. I don't see where the seller was so wrong OTHER than the fact that he did not e-mail you, but again life is short-- don't sweat the small stuff (and just like the book-- it is all small stuff). Just my opinion and no I don't personally wait 8 days to ship....
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doormat
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posted on April 13, 2001 03:16:24 AM new
There is always "the other side" to the story that we do not hear.
How would you feel if you discovered (after leaving negative feedback) that the seller had a family emergency to deal with and suddenly, to him at least, eBay's Feedback Forum became a totally insignificant part of his life?
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musicman12533
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posted on April 13, 2001 07:23:57 AM new
your post office opens at 7:00am? i cant send any packages until 8:30am when the p.o. opens here
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redskinfan
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posted on April 13, 2001 07:41:03 AM new
gee eventer...thx alot lol
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eventer
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posted on April 13, 2001 07:52:52 AM new
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