posted on April 28, 2001 02:18:25 PM
I know we talk about this a lot on this forum but I would like some advice. I am fuming!! Have any of you written an email to the person that left the negative - I couldn't say it all in the 80 characters and this guy lied. I wouldn't mind a neg if I deserved it but this guy lied and I can't stand letting liars off. I was really patient with him cause he wrote me (after 2 reminders) that he was ill. Waited a couple weeks and then wrote him again. Wrote him again and then decided I had to neg him. Auction ended 1/26 - negged him on 4/17. He said he had never received e-mails. I have kept them. I am so aggrevated. Makes me understand why people are afraid to leave negatives for people. You never know which one will leave a retaliatory negative and LIE!!! Should I write him?
[ edited by mommoo on Apr 28, 2001 02:19 PM ]
posted on April 28, 2001 02:31:30 PM
The easiest way to avoid such things is to send them e-mail from a different address just in case your mail is not geting through.
If you don't hear from them after sending two e-mails several days apart, the wise thing to do is pull their contact info and call them. They will receive your contact info and if they haven't been getting your e-mail, they may write you and say, "What are you pulling my info for?"
Did you file NPB and FVF? The NPB would have gotten them a notice from eBay that you were trying to contact them.
posted on April 28, 2001 04:31:47 PM
Negging a deadbeat is a losing proposition for a seller. The neg has little effect (if any) on the bidder. But they do hurt sellers. It's all about risk vs. reward. Negging a deadbeat offers little in the way of benefit to the seller, but you ALWAYS risk a retaliatory neg. Sure, you get the satisfaction of leaving the well-deserved neg, but when it boomerangs and lands back in your lap the satisfaction evaporates in a hurry.
I have never left a neg for a deadbeat and I never will under the current feedback system.
posted on April 28, 2001 05:15:13 PM
Posting negative feedback is a responsibility of a seller. It alerts other sellers and I'm sure you'd appreciate knowing what type of bidder you are dealing with as much as I do. I've given up worring about retaliatory feedback. I have 2 neutrals and 3 negs. ALL TOTALLY UNDESERVED.
Both neutrals have a positive comments but the bidder clicked the wrong button.
One negative came after I sent 3 emails, Non Paying Bidder filing and Final Value Fee forms were filed. After leaving this factual feedback:
"3 emails, 2 months time and no payment. Non Paying Bidder"
I get the following feedback left for me:
"Did not want to sell card. States card was too cheap! OK, that's fine"
All I could do was leave a factual reply for the idiot"
Doesn't pay and lies. Card has been packaged waiting for payment he never sent.
One other neg comes from a bidder who never communicated with me at all. Just sent his payment and was ticked that his item didn't arrive within 3 weeks. Well first it took over a week for some reason to receive his payment and all my auctions and EOA notices clearly state that I hold checks 10 business days. Funny thing is he got his item ONE DAY after he neg's me. I have not yet responded or contacted him but I intend to do both even though it won't help.
The bottom line is with the large number of deadbeats lately I intend to do my part to alert other sellers of each and every one of them by doing my part and leaving the negs.
posted on April 28, 2001 05:33:33 PMPosting negative feedback is a responsibility of a seller. It alerts other sellers and I'm sure you'd appreciate knowing what type of bidder you are dealing with as much as I do.
Both of the above sentences are completely invalid.
Posting negative feedback IS NOT a responsibility of a seller. It is an OPTION for buyers AND sellers. A seller can choose to leave feedback or not leave feedback based upon what he/she feels is best for his/her BUSINESS.
Of course I would prefer to know what type of bidder I'm dealing with. The problem is that looking at a bidder's feedback is pretty much useless as a guage of how he/she does business. I NEVER look at my bidders' feedback profile. EVER. It's a total waste of time.
Until ebaY makes some changes to the feedback process, feedback will NEVER be an accurate indicator of how a bidder does business.
And to suggest that a seller should "take it on the chin" for the good of other sellers is ludicrous given the fact that (I repeat in case you missed it the first time) negs do little (or nothing) to hurt a buyer. They DO hurt sellers.
It's quite foolish to play a game in which the risk is high but the potential reward is negligible or non-existant.
[ edited by dubyasdaman on Apr 28, 2001 05:34 PM ]
posted on April 28, 2001 06:13:09 PM
what will writing him get you??? you already have a neg, live with it andmove on.....i wearmy 15 retalitory negs as a badge of honor for doing the right thing and leaving deadbeats the neg they deserve.
posted on April 28, 2001 09:52:43 PM
My suggsestion: Write him, and don't pull any punches, tell it like it is, and all that stuff. But before you hit that send button, file it and wait 24 to 48 hours. Then pull it up and either edit it, or delete it.
What's the point? If you want to vent, you can vent here, sending it is not going to change the neg (or the deadbeats behavior). Leave an unemotional, professional response to his feedback and move on.
[ edited by BlondeSense on Apr 28, 2001 09:54 PM ]
posted on April 29, 2001 02:33:47 AM
yep, dubyasdaman is daman on this one. I find that so many ebayers are far more concerned about feedback than the actual business transaction.
I know I am going to catch much flack for this but I never, ever post feedback as a seller until the buyer has posted for me first, ever.
1. This leaves me totally in control.
2. It gives me breathing room to fix any
problem the buyer may have with my
product.
3. it has worked for three years 500+ and
counting. with no negs.
I once had a customer e-mail me about a month after recieving the product. They said they were completely satisfied with the deal in every respect. but would never buy from me again because i failed to leave feedback, but they never mentioned that they did not leave feedback either, and these are their words, "as per your ebay agreement" sombody explain to me where it says i am under obligation to leave feedback. dubya is right, feedback is an option not manditory.
I actually had a half.com customer say in their comment "1/5 the book was better than i expected. yet i am sure that they have done something in the past so i will give them a 1." Half com would do nothing about it. and of course at the time you could not answer back on half.com. I understand that this has changed, however I am done with half.com. too bad as well, i did relatively well over there.
sorry for being long winded. I do not post much and i guess i am venting a little as well.
posted on April 29, 2001 05:20:37 AM
half.com does not let you respond to feedback.
There is someone currently going through half.com buying cds then lying on fb saying "bought cd received a cassette". He hit mine and did that to me and I haven't had a sale on there since.
I expect this person will probably be doing chargebacks on all of his purchases.
