Home  >  Community  >  The eBay Outlook  >  I'm a month late with my payment but I want it NO


<< previous topic post new topic post reply next topic >>
 bettylou
 
posted on May 1, 2001 04:39:52 PM
Auction ends March 27. Bidder gets NPB'd April 21. Payment arrives April 27. Item shipped April 28. May 1: bidder negs us for non-delivery of item. Five minutes later, bidder goes to SquareTrade and initiates an inquiry, claiming fraud due to non-receipt of item.

There's some sort of strange twist in the workings of the human mind that makes this bidder feel she is fully justified in complaing about us; after all, it's been a month plus 4 days and she still doesn't have her item.

Does anyone know if there's any clinical research being done on eBay bidders? This scenario is becoming increasingly common. I think the pathology of some eBay bidders would make fascinating case studies.

Also, is SquareTrade a complete farce or what? I've gotten three letters from them, all instituted by deadbeats. Seems like honest people don't need to use ST.
 
 gs4
 
posted on May 1, 2001 05:47:27 PM
What mind? I have had a few of those. Take forever to pay you, and then expect over night delivery. As far as S.T. goes just ignore them.

Some people are just plain stupid. Do not let this drag you down, there are a lot of great people out there.

 
 bettylou
 
posted on May 1, 2001 07:12:13 PM
gs4: Absolutely true. You're right, there ARE a lot of great people out there.

But this particular behavior is downright pathological. The complete inability to grasp the simple fact that the delay is totally due to inaction on the part of the buyer... It's really quite fascinating how these awful buyers cast themselves as the victims.


 
 rancher24
 
posted on May 1, 2001 07:46:21 PM
I can't speak for all eBay buyers, & I'd love to see the results of a study of the psyche of the eBayers mind! BUT, I know that I've been late a couple of times with a payment (NEVER EVER A MONTH!) & in those cases I wouldn't expect the seller to turn on a dime to get my item out to me...On the contrary, I would expect a delay, just to make it fair all around!....If I couldn't get my stuff together enough to get the payment right to them, then I really don't NEED to have the item immediately & deserve a delay...

~ Rancher

 
 wisegirl
 
posted on May 2, 2001 06:36:40 AM
I'm a buyer with 80+ positive feedback. I pay for my wins with checks or money orders, and I always mail my payment no later than the day after an auction ends.

I've been blessed with equally conscientious sellers who mail my purchases immediately. I've never had a bad experience insofar as wondering when in the world my purchase will arrive.

More to the point of this thread - the impatience/impertinence/nerve of some buyers - eBay is a microcosm of what is going on in the "real world." If that doesn't scare you, nothing will.

 
 fdavidm
 
posted on May 2, 2001 06:44:20 AM
I once had a guy who paid me over a month late. He wrote me constantly and gave me lots of excuses (he had the flu and could not get out of bed let alone write a check and mail it). Meanwhile, he was bidding on other items.

He had several negative ratings that were posted recently. When I got his personal check and held it for ten business days, he wrote and complained stating it wasn't necessary to make him wait. I wrote and told him that he had several negative ratings and that it is policy to hold personal checks for 10 business days!

Although I have a policy like this for personal checks, I rarely stick to it especially if the item costs under $25. However, this guy was trouble and I wasn't about to lose out.

 
 camachinist
 
posted on May 2, 2001 06:45:58 AM
wisegirl

Interesting how that works, huh?....makes one wonder about that karma thing. Your experience echos my own as a buyer....

bettylou

I trust you've made the appropriate follow-up to the neg....
Normally, I'd appeal the NPB of a late payer on behalf of the buyer (if this is still done) but I don't know in this case...

I hope you had tracking and insurance on this thing to show confirmed delivery.....

Did you have a feeling on this ahead of time?

Good luck!

Pat

 
 bettylou
 
posted on May 2, 2001 06:57:25 AM
"microcosm of what's going on in the real world"

Interesting comment. I agree, and yet...

When I was but a mere sprout, mailing a document LA -> NYC was considered quick enough. When I became an adult, getting a document that same distance overnight became a reality (and a lot of packages got to visit Memphis). A few years later, overnight wasn't fast enough, so we had the first fax machines. Big, heavy, cumbersome things. Took six minutes to fax a single page and odds were it would jam and you'd have to start over.

Today there's e-mail and you know what? It's still not fast enough, because the e-mail has to be READ by a person who is sitting in front of his computer with the intent of reading e-mail. So there's chat and IRC and Instant Messaging.

The Number One Most Common Complaint we get is: You didn't answer my e-mail. And yet we answer all e-mail. What they really mean is: You didn't answer my e-mail quick enough to suit me.

Impatience is a terrible demon that rides these angry peoples' shoulders, digging in with sharp claws. The pain of it drives them to irrational acts, like firing off abusive e-mail to the seller who has already shipped their long-delayed item. The interesting question is: Why do these people allow impatience to perch on their shoulder in the first place, when it can so easily be kept away by the use of calm and logic? Were they allowed to have everything they wanted the exact moment they wanted it when they were children? (Judging from what I see every day, this is a too-common parental technique.) How do they handle it at work when everything doesn't go their way? Has the whole population always been this stressed out and we're only now seeing the pathological symptoms?

 
 cin131
 
posted on May 2, 2001 07:22:01 AM
Bettylou,

a quick, off topic reply to your comments...We are raising a world of over-indulged kids who, as adults, will have no idea what failure is like, who will not know how to respond when they are not the 'center' of their workplace, and who will not know how to respond to rejection (except by ways of murder). In our household, kids are a part of the family unit, not what the family unit revolves around. Sometimes things work out for them, sometimes it doesn't. But our goal is to teach them to be productive adults, not spoiled brats

 
 
<< previous topic post new topic post reply next topic >>

Jump to

All content © 1998-2025  Vendio all rights reserved. Vendio Services, Inc.™, Simply Powerful eCommerce, Smart Services for Smart Sellers, Buy Anywhere. Sell Anywhere. Start Here.™ and The Complete Auction Management Solution™ are trademarks of Vendio. Auction slogans and artwork are copyrights © of their respective owners. Vendio accepts no liability for the views or information presented here.

The Vendio free online store builder is easy to use and includes a free shopping cart to help you can get started in minutes!