posted on May 22, 2001 06:24:43 PM
Hope someone who Is alot more of a Seller than I can Help me!
I had a Auction close on May 20,I e-mailed the Buyer with the Information, and received this answer (I Paid You With Paypal)! Nothing More Than That!
No Name Nothing! I have His e-mail address and thats'about It! Question What am I suppose to do with Him or Her! I have checked paypal and re-checked and there is Nothing from him!
Any Help would be Greatly Appreciated!
Thanks
posted on May 22, 2001 06:35:17 PM
A sweet little email note:
"Hello,
"I need your name and shipping address, please. Also, I'm not finding a record in my PayPal account of your payment. Please double-check your records to confirm payment and send let me know the date, time and amount of your payment.
posted on May 22, 2001 06:37:55 PM
Email back and say no payment was received.
Then provide bidder with your correct PayPal email address (if you have one) and ask for shipping info (which if they paid someone via PayPal, they probably put the in the info.)
Tell them you need confirmation of the receipt of your EOA and confirmation from PayPal that the money is there before you can ship.
This happened to me not long ago. She swore she sent payment. Then she found out she sent it to the wrong person. She copied my email address wrong. All turned out well in the end.
posted on May 22, 2001 07:54:26 PM
i've had several buyers think they paid me with paypal. they were patiently waiting and waiting for me to 'claim' it, while i was patiently waiting and waiting for them to send it
your buyer probably did enter the wrong email address, and didn't send you his/her mailing info because paypal sends that out to the recipient ... provided the right recipient is entered!
posted on May 22, 2001 07:54:38 PM
Ask them to look up the ID # Found on the top right hand area of the transaction details page. I have had several people claim they paid me and then realize it either never went through or they typed the wrong email address. I had one buyer say "All you need to do is claim the payment!" Ebay had it has unclaimed because they sent it to the wrong email address.
posted on May 22, 2001 08:35:01 PM
This exact situation costed me a negative from a newbie buyer.
She e-mailed me on a Friday, in response to my end-of-auction letter, simply stating that she would send her payment. No mention of how ... check, money order, or what, but that's pretty common. I thanked her for her response, and didn't think anything else about it.
On Monday, I woke up and found a bright shiny new neg and a furious bidder because I didn't "claim" her payment.
She had typed in the e-mail address wrong.
She also negged a Canadian seller for the same reason ... and this was back when PayPal was U.S.-only.
Edited to add: We did go ahead and complete the transaction, and it all worked out in the end. It *was* a little hard to leave a positive for her after she negged me, though, but I'm glad I did.
[ edited by thedewey on May 22, 2001 08:37 PM ]
posted on May 22, 2001 10:21:55 PM
You know, this is one of the biggest beefs I have with Paypal. I've made this mistake myself as a buyer (and I've had buyers misread my e-mail address when I was the seller), and I don't think it's particularly useful to disparage the buyers in these cases.
When a payor overlooks one of the required fields, the Paypal alert shows up in bright red letters.
But when a payment is going to an unregistered e-mail address, there are no bright red letters . . . there is only small print looking quite normal, stating that the user is unregistered. If the buyer overlooks it -- and it is easy to do, especially when one is making numerous payments at once as I sometimes do -- Paypal sends the e-mail to the non-existent address, I guess in the hopes of getting the recipient to "sign up," but does nothing further to alert the buyer if the funds are unclaimed. Some buyers may simply not understand what the problem is.
posted on May 22, 2001 10:26:05 PM
I sent one to the wrong email once.
It was better when they had you type the last name in.
Now that they did away with that part it's easier to make mistakes.
Joe B
