ecom
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posted on May 26, 2001 02:48:12 PM
It felt soooooooo goooooood!
A buyer gave me a neutral feedback for no particular reason. Just wrote "neutral" as a comment. Strange, since they have over 500 positive feedbacks, no neutrals and no negatives. I wrote to find out why and no reply. So I stewed for a week about it.
Then for some odd reason, I felt inspired this morning. I gave them a BIG OLE NEGATIVE. First one on their record, first one ever for me. Wrote a scorching comment about the transaction. It's like painting a red badge on them, the scarlet "A". Looks real cool.
I'm ecstatic and now that I know how, plan to do the same with every other bidder that offends.
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gs4
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posted on May 26, 2001 02:50:51 PM
Hmmm, now where did I put that valium?
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mtnmama
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posted on May 26, 2001 02:52:47 PM
Oy Vey!
Why in the world would you do that?
Was it a bad transaction? Did they pay late?
Someone pass the pepto bismol!
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ecom
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posted on May 26, 2001 02:58:16 PM
I wrote them promptly after the auction, sent a follow-up email, and shipped a day after their payment receipt.
They didn't respond to email for 4 days, paid 12 days after that, and wrote "neutral" feedback for me.
So, applying the same standard they used to leave feedback . . .
I FRIED 'EM!
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mtnmama
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posted on May 26, 2001 03:07:49 PM
4 days is pretty good response time especially if the auction ended over a weekend and if not, it's still good.
12 days to receive payment is darn good for the postal service being slow alot of times.
Obviously they weren't happy with the item for some reason. Do you think that's a possibility?
I got a neutral from someone who wasn't happy and she never bothered to contact me. But she didn't get a negative from me!
How many feedback do you have that the neutral bothered you so much?
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surrrfurtom
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posted on May 26, 2001 03:13:56 PM
Let's see ... you left a scortching negative because someone left you a neutral and then didn't answer your email in a week to tell you why.
Sorry but I can't agree with that especially if the customer paid you promptly and it was a good transaction from your end....until you got a neutral. Sounds like pure retaliatory FB from my end.
Assuming you want comments and for the benefit of the rest of us, maybe you could let us know how the transaction went before the neg was left.
Edited: I wrote while you had sent the follow-up but I'll leave my orig. comments stand. Sounds like overreacting to me.
[ edited by surrrfurtom on May 26, 2001 03:16 PM ]
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ecom
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posted on May 26, 2001 03:23:11 PM
Transaction was atypically sloppy.
End of auction email didn't receive a reply. So I sent another. Buyer wanted to use PayPal, which I don't accept and didn't mention in my ad. They sent a moneyorder instead, 12 days after their last reponse. I received it alittle over 3 weeks after the auction's end and sent them their item.
Would I have left negative feedback if they had not written feedback or had not posted neutral feedback. Probably not.
Would or should I have posted negative feedback when they unjustly gave me neutral feedback and didn't tell me why. DEFINITELY!
I have alittle over 100 feedbacks, all positve and one neutral from a newly neg-ed bidder!
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twinsoft
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posted on May 26, 2001 03:27:41 PM
I still respect you. 
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mtnmama
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posted on May 26, 2001 03:57:25 PM
Takes on a different look than what you first posted.
When we don't have the whole story we are left with speculations and suspicions.
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deichen
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posted on May 26, 2001 06:06:13 PM
After I was over being upset about my 1st negative, I found it to be uplifting! Of course, I was walking on eggshells, because I always leave negative feedback if the bidder does not pay. I think every seller should. JMHO
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matemike
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posted on May 26, 2001 09:52:57 PM
No longer a virgin either!
After 181 glowing positives and several repeats, I received my first negative. In response I left my first negative to an eBayer (buyer in this case). Retaliation??
I am primarily a seller but in this transaction I was the buyer. I had watched the item in question not sell after a 7 day auction with a relatively high starting bid. My interest in the item peaked when it was relisted at a more reasonable starting bid, but still near $100.00. I placed my bid and just before the auction ended I became suspicious.
Why was no one else bidding? The item was NEW! I noticed this when the seller listed an identical one starting just hours after my auction ended. I immediately contacted the seller and offered to pay all of her eBay fees, but that I could not purchase the item because it was new. The item description was deceptively vague. The seller did not respond to that e-mail.
About 30 days passed when eBay sent me an Non-paying bidder e-mail. The seller then sent me a winning bidder notification. I responded that I would not purchase the item. She negged me!
OK, maybe I deserved it. But this high volume seller had received 6 negatives during that 30 day period - all relating to reproduction/new items not described.
I appealed eBay and they removed the NPB tag but claimed nothing could be done about the negative. It hasn't seemed to have had an adverse effect on my auctions (as seller). I have not purchased an item on eBay since this incident.
Thank you for listening,
not matemike on eBay
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ecom
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posted on May 26, 2001 11:52:53 PM
matemike: didn't it make you feel really good to kick sand in the face of the bad guy and post a neg?
My neg bidder went ballistic and has been sending me nasty emails all day. Now it's their turn in the barrel.
[ edited by ecom on May 27, 2001 12:04 AM ]
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deco100
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posted on May 27, 2001 03:37:02 AM
Yep, lost mine too after 4 years. Should have known better when it started out with her trying to find cheaper shipping rates. Then she wasn't happy with it and I told her to ship it back for a refund. Then daily emails started about could she keep this and send back that. I finally just got sick of her emails every day. She never sent it back and neg me so I neg her back.
I felt good! Negs on my over 800 pos didn't look near as bad as negs on her 15 pos. And I noticed she had done that to someone else too who gave her a neutral.
I've only given negs on a couple NPB before this. Usually they are NARU by the time I give up on them and go to neg them.
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barbarake
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posted on May 27, 2001 05:50:34 AM
Maybe I'm missing something. You had a buyer that paid you (perhaps a bit slowly), 2) left a 'neutral' feedback and 3)didn't respond to your question as to 'why?'.
So you left them a 'negative'?
If I understand this correctly, then I think you did the totally wrong thing. I could see leaving the buyer a 'neutral' but no way did they deserve a 'negative'. Maybe they didn't respond because they're on vacation (this occurred to me because I just got back from a two week vacation myself)?
In any case, the buyer definitely did not deserve a negative. What you did was petty and vindictive. If I were the buyer in this case, I would be very upset and angry.
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smallslam
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posted on May 27, 2001 09:35:46 AM
Well you missed the boat and wasted a neg on someone who did not deserve it.
I got a neutral from one of my buyers once and she emailed me that it was an accident on her part. Just hit wrong button. Left a glowing neutral though!!
I got my first, and only neg early. It was retaliatory, since I negged her for no response after three weeks. She said I was too anxious!! Too bad, sold to next highest bidder and life went on.
Don't take things personally, get a life.
[ edited by smallslam on May 27, 2001 09:36 AM ]
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twinsoft
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posted on May 27, 2001 10:43:31 AM
I've read ecom's posts and he doesn't strike me as a hot-head. Quite the opposite. I don't know how long you've been selling at eBay, but most newbies do leave negative feedback for the least little thing. Until they get one. And see that "scarlet letter" will stay with them as long as they do business on eBay. Then usually they're not so quick to leave a complaint.
Unfortunately, leaving a negative for a seller with 500 positives (and no previous negs) doesn't say much about the seller, it says more about the buyer. If I were in ecom's position, I probably wouldn't have left a neg (still can't believe this isn't a troll thread) but that's the way feedback works. More eBay members need to have the guts to provide honest feedback.
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danilynn71
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posted on May 27, 2001 10:47:10 AM
I know I'm in the minority, but I would do the same thing. Next time that buyer will think twice about what feedback they will leave. I think that anyone who leaves neutral or negative feedback should try to resolve the issue with the other party FIRST. eBay even recommends this in their warning before the negative or neutral is finalized. This person didn't play by the "rules" and they deserve a negative for it.
Just my opinion...
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ecom
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posted on May 27, 2001 11:12:42 AM
I think that's true. If we all posted HONEST & REGULAR feeback, eBay would be better place.
It's obvious to me now, that this isn't the first time this buyer has acted this way. As far as they're concerned, I've been paid, so I should be grateful, and go away satisfied. You should seen the foul, vindictive emails that I received yesterday. My belief now is that they've just been able to intimidate sellers and that's why they don't have more negs.
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bemused
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posted on May 27, 2001 05:04:18 PM
1100+ sales, Rating: 663, 693 Positives, 1 Neutral sez "Nice guy, a bit slow on shipping though." - The NRB (Non Reading Bidder) that left the neutral neglected to read in my TOS that at that time I held checks 10 days (I shipped exactly at the 10 day mark).
I may get my first Neg from another NRB that neglected to read that I now only accept PayPal, Billpoint, and Electronic Checks. That info appears about four times in the auction, and I think he decided to ignore it because he told me matter of factly that sellers couldn't refuse to accept a cashiers check. Even though I gave him my address to mail payment I just had to correct this notion on his part, you can imagine how grateful he was.
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phbroz
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posted on May 27, 2001 07:53:00 PM
ecom...
"I'm ecstatic and now that I know how, plan to do the same with every other bidder that offends".
But the paying part didn't offend you now did it?
What a joke
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revvassago
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posted on May 27, 2001 07:58:54 PM
I wonder if they would have given you a positive, which you would have done:
1. still posted a neg
2. left no feedback at all
3. given them a positive
It always seems suspect when sellers wait for the bidder to leave feedback before posting feedback for the bidder. The bidder has completed their end of the transaction when you receive the payment, therefore feedback should be posted at that time. Even if you get a neg from them, at least the feedback you leave would be more honest, and not swayed by the neutral they left you.
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ihula
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posted on May 27, 2001 08:11:29 PM
I have about 425 positive feedbacks and 1 negative (she didn't like her purchase and was emailing me to an old, non-existant email account). At any rate, I leave feedback as soon as the money is in hand, and I ship as soon as I receive the money too - even personal checks. I deal in small, inexpensive items, but I can't help but wonder how I will change as soon as I get my first bounced check or negative feedback for a stupid reason. Right now the only time I leave negatives is for non-payers, not late payers. I give people way too much slack though. Lately by the time I give up on someone it's too late to file a Non-payer bidder refund thing.
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ecom
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posted on May 27, 2001 11:54:01 PM
I NEVER leave feedback upon being paid. It's way to early to evaluate the transaction at that point.
The proper time to post feedback is after the customer has received the item and all is well. Or, in case it isn't, that any discrepencies are amicably resolved.
Ebay's feedback guidelines call for no less.
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ecom
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posted on May 28, 2001 12:16:01 AM
phbroz: good point. I would gladly have refunded the buyer their money. The hassle wasn't worth it to me. I'd rather lose money than do business with this buyer again.
And to underline the point, I've prohibited them from bidding ever again on my auctions.
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revvassago
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posted on May 28, 2001 05:21:56 AM
Okay fine then. Wait until the transaction is completely done.
But I still don't know what this person did that was wrong. They took 1 day too long to respond to the EOA! OOOOOHHHHH THE HUMANITY! You said you didn't receive pmt. for 12 days after they responded....Was that 12 business days? Maybe you should re-direct your feedback to the post office rather than the bidder.
As I said before, I really doubt you would have left a neg if they would have left a positive for you.
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lanefamily
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posted on May 28, 2001 05:47:43 AM
Sounds good to me. There are days when that ungreatful buyer just gets in the way.
Just reply to the e-mail with "That is what you get for being a Jerk"
Sometimes it takes an inspired person to get the ball rolling.
Jim
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revvassago
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posted on May 28, 2001 05:55:42 AM
lanefamily-
I wonder if that "ungrateful" buyer's money gets in your way.......
Some of you sellers should really remove the stick that is planted in your posterior region. "I am the almighty seller! You shall do as I say when I say it! If you do not, you shall feel my wrath!"
Then you complain about eBay acting the same way.
Jeesh.
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lanefamily
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posted on May 28, 2001 06:13:11 AM
revvassago - When a buyer clicks that ok button confirming the bid at that point in time they should be responsable enough to take care business when the auction ends.
I do not know anything about this one nor do I really care. I made a simple statement that sometimes it just has to be done.
You know the pain an suffering that was saved this person because they got their 1st neg at 500 vs say 1000. Life and death it could have been.
Buyers pull this crap all the time and you just have to get even I would say.
Now that you have changed the subject to me personally, as for me being the all mighty seller I expect you to bow down when you say that. First time I have ever been called one of those. You must be one of those jerk buyers. That you have to take paypal or you can not hold my check cause my feedback is above 10 or I do not care what your TOS says I will do what I want or maybe one that says I do not have to pay now and may never but if you mean old sellers do anything I will cry to eBay.
Finally you will be hard pressed to fine me saying anything about eBay on the threads. I mostly pick on PayPal not eBay. I also notmally comment about posters being jerks and getting all over other people for what they have said .
Ok here is the info for you to run and get dirt on me.
[email protected] is my seller ID and my brand new buyer id is Paypalhater.
Jim
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SaraAW
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posted on May 28, 2001 06:20:41 AM
lanefamily and revvassago,
Please refrain from making personal comments to each other - Address the Topic, not each other, to avoid putting your posting privileges in jeopardy.
Edited to add: lanefamily, moderation is to be discussed via email only, therefore your last post was deleted.
Thank you,
Sara
[email protected]
[ edited by SaraAW on May 28, 2001 07:45 AM ]
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revvassago
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posted on May 28, 2001 09:13:00 AM
lanefamily - I apologize if you thought my entire post was directed at you. It wasn't. Only the first line was. The rest was regarding sellers in general. I have been seeing more and more sellers complaining "OOOOH! The payment arrived one day late! I am going to take them to court!"
This is meant to be sarcastic, but it is becoming all to often true.
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