posted on May 29, 2001 10:19:14 AM
I just sold a widget to an individual in California. I advertised this widget as having a leather cover (which it did as it came new in the shrink wrapped box stating "Leather Cover" and it was from a reputable manufacturer) and upon receiving payment sent the item out promptly - keeping them updated every step of the way via e-mail. A few days back the individual e-mailed me back stating they had received it and that it was not a leather cover but vinyl and accusing me of stupidity and lieing.
I remained professional in my response and e-mailed back that if they were not happy to please return the item for a refund. The individual responded that they will not return it before I "send them the money first" - "so you don't trust me, while I trusted you and you ripped me off". I also stated to return the goods to me unused (though it can be opened). This individual is firm about the vinyl issue and about not returning the item until he receives the money (it was sold for $9.99).
I don't have any negative feedback and at this point I don't care if he gives me any as I won't send the money to him without the item in hand. He might of used the item and now wants a refund but I have no proof of this.
As per my policy I will not leave feedback until the person notifies me via e-mail (or they can leave feedback for me first if they so feel) that they have received the item in good order and they are happy with the purchase. That way if there are an problems I can remedy the situation without being held hostage via feedback - I always have offered the option of full refunds and in over 200 transactions this is the only one who has requested one (though in this case on their own terms). My feedback is +173 with no negatives or neutrals (though I have left several for deadbeat bidders and to a seller who was terrible as he didn't send the item out until once month after he indicated he had received payment)
He may in fact neg me (he has already said he is going to report me to eBay but I already know they won't do anything but offer a canned response) but at least I can respond in my profile and file appropriate feedback in his profile for his behavior.
I have tried to work with this buyer but under no circumstances will offer a refund without the goods in my hand. Right now we're looking down the barrel of each others guns.
posted on May 29, 2001 10:32:37 AM
Ughhh! I am sorry this happened to you. In my opinion you are handling this well. I would not ever refund without getting the item back first.
It must be the week for weird buyers. I am dealing with one right now myself. Something in the air? The water? I don't know, but it sure can be taxing on the nerves!
posted on May 29, 2001 10:38:41 AM
You are right in this case so stay firm on your return policy. I go as far as I can to avoid negative feedback (don't have any yet}but one thing I would never do is return money without having the item back in hand.
posted on May 29, 2001 12:24:35 PM
Chris97, my policy on feedback is the same as yours - hang in there, and I wish you the best of luck with this situation.
