A newbie wins one of my auctions. He's overseas and has an APO address. He emails to tell me how much shipping will be, 3.50 Priority, including insurance. I email him and tell him that I'm pretty sure I can't ship and insure for the price he quoted, and that I will get back to him shortly with cost.
He fires back another email informing me that the corrected amount was 5.50 with the insurance. After checking, I found out he's correct on cost, but this bloke really rubbed me the wrong way. Efficient, but pushy. I kind of like figuring the cost, then letting them know what it will be.
I hope to get the transaction over with quickly so he can become someone else's boss.
posted on June 4, 2001 08:13:15 PM
Perhaps he got burned before by slow first class to APO, and he is "asking" you (in some inimitable military way) to use priority.
But yeah, definitely would rub me the wrong way too.
I feel your pain, man! Except mine was a POWER SELLER (and I only use the caps because they did..each & every time they emailed me).
Started every communication with "I'M A POWERSELLER". I guess I was supposed to bow down & say "I'm not worthy, I'm not worthy".
Completely ignored my TOS, told me exactly how they wanted it shipped & what they wanted to pay. Got as many as 5 emails in a 15 min period from them. Stayed that way through the entire transaction.
I'm not a powerseller but I didn't just fall off the turnip truck & land on ebay either. Actually, I've been on ebay a lot longer than them.
What really frosted my cookies was they have all these strict TOS in THEIR sales about don't ask for anything different, don't bid if you don't like the TOS, be 5 minutes late w/payment & expect to be negged but didn't hesitate a second to demand & dictate to me.
But LC, I just kept typing w/those happy hands & ignored all the demands & BS. They weren't happy about it but they had their item 6 days after the auction ended & it arrived undamaged..so I guess even us non POWERSELLERS do something right occasionally.
posted on June 5, 2001 06:15:01 AM
eventer:
>>>What really frosted my cookies<<<
PIMP!!!
loose:
I haven't had one of those in a looooong time.
Mine was a newbie. She even told me how to pack the shoes, where to tape the box, and not to forget my return address!
I thought she would give me my first neg. I waited and waited. It never came. What a long 90 days that was!!
Just the memory is causing an anxiety attack!
Try to focus on the LMAO part!
Good Luck!
*Inspection is at 0600. Check your hospital corners*
posted on June 5, 2001 06:19:40 AM
I AM A POWERSELLER, THEREFORE, ACCORDING TO EBAY STANDARDS...I am Ghandi, Mother Theresa, and Helen Reddy (hear me roar) all rolled into one. You may appropriately grovel at my feet NOW.
posted on June 5, 2001 06:24:43 AM
Remindes me of when I was dating a girl years ago in Columbus Ohio who had a military officer for a father. He liked my Southern way of saying Yes Sir and actually I had no problems with him because he always had very good advice and reasonable requests. One time we were going quite some distance to a gathering and he stated a time he wanted us back that was not possible so I said No Sir for the first time ever and the look on his face was priceless. Before he could recover I said I will find something else for us to do this evening within that time frame. No belly aching or complaining about it.
He thought about it a minute and said "No" and called his daughter in and said - "Here you are very a sensible 15 and this young man is a pretty smart cookie for his age it's time you had a key and stop making the old man lose sleep waiting up for you. - Have a nice time."
I had never heard this girl say a bad word
but when we got outside she let loose with a "How in the &^%$^%&*hell did you manage that?" She said her sister never was allowed a key right up until she moved out on her own.
Sometimes you can really mess their minds up by not arguing like everyone else.
posted on June 5, 2001 01:13:31 PM
Getting "rubbed the wrong way" by a paying customer is something that all sales professionals learn to deal with. Be happy you're able to deal with customers via cyberspace -- dealing with folks like this in person can put a real strain on one's "smiley muscles."
In the 8 years that I ran our antiques shop, I put up with unbelievable stuff from certain customers. Abided by the "customer's always right" rule 98.5% of the time. Only a handful of times did I let them know directly that they were over the limit with what they were trying to pull. And the more money they have, the more of a pain they can be!
