posted on June 18, 2001 12:39:16 PM new
Ok, I sold 2 copies of the same cd with 2 different auctions ending at the same exact time.
One buyer paid, the other didn't.
Both buyers had emailed me their name and address. I had went ahead and labeled up the cds, ready to ship out when I received payment.
I received money from one, sent out the cd. (turns out I sent out the cd to the one that HAD NOT PAID and NEVER sent the cd to the one that did.
But this is where it gets REALLY, REALLY BAD! I had NPBed the wrong buyer, getting him kicked off ebay. It was #4. Even though I reversed the NPB complaint, ebay would not allow him back on unless the other 3 wrote in on his behalf, they wouldn't do so. He had a family crisis going on when the first 3 had come in months prior so he was trying to make sure he paid promptly to prevent #4. He is permanently booted and banned from ebay for life now because of my awful mistake.
I don't care that the deadbeat got a free cd, because it was my screw up, and it's just not an issue to me.
I thought for sure I had mailed out the cd to this person and not the deadbeat all this time until today when I figured out what had happened and also the paying buyer emailed me over a month later, still NARUed, wondering where his cd is.
Ok, so how do I handle this?? I am definately sending his cd out to him. I am still upset that he's kicked off ebay because of my mistake. Ebay has already said he couldn't get back on again.
posted on June 18, 2001 12:48:15 PM new
Oh, how horrible! I know how you must feel! If it were me, I would continue writing to eBay until I got someone to listen. Try writing to [email protected] and even if at first you don't succeed, keep trying. You will hopefully at some point get a Rep that will listen. You have explained the situation very well here, so just keep sending emails and arguing the case.
posted on June 18, 2001 12:57:44 PM new I agree that's a major goofup. Don't beat yourself up too bad. Mistakes do happen and sometimes you just can't undo them. I'd write the buyer explain all as you probably have. Invite them to this thread if you like showing them you do want to make things right.
posted on June 18, 2001 01:32:38 PM new
I think stamper3 has the right idea. eBay has so many people responding to emails that I'm sure a lot of getting what you want is really the luck of the draw.
Also, has the buyer tried emailing Ebay concerning his side of the story? I thought those NPB/FV things they send gave one the option of making his or her case.
posted on June 18, 2001 01:36:16 PM new
both of us have emailed ebay and ebay wouldn't budge. The buyer told me that ebay said the other 3 sellers have to take back theirs too.
posted on June 18, 2001 01:41:12 PM new
Tigress: Still keep emailing and arguing the case. I have had many different answers from different reps on issues. Also, you might try going over to the "Technical Issues" chat board on eBay. You can sometimes actually "talk" to a live Pink over there. I would present your case as you have here, with emphasis on the fact that the customer probably can't even locate the old sellers and this was not his fault. I wish you the best of luck and admire you for wanting to resolve this for him.
posted on June 18, 2001 01:43:00 PM new
I didn't think NPB alerts could get anyone kicked off, I thought that was just a message from eBay to kick the bidders in the butt, and only when you actually apply for the refund (10 days later) is when the mark goes against the bidder.
I agree that's a major goofup. Don't beat yourself up too bad. Mistakes do happen and sometimes you just can't undo them. I'd write the buyer explain all as you probably have. Invite them to this thread if you like showing them you do want to make things right.